Exin ITIL-F Exam Questions

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Certification Name:Exin ITIL
Exam Name:ITIL Foundation

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Exin ITIL-F Exam Questions

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ITIL-F Exam Sample Questions:

Which is an example of an internal customer?


A customer who has a contract with an internet service provider for a broadband connection


The HR department whose payroll service is provided by their organization’s IT department


An IT department that uses a network service obtained from a supplier


A retail bank that outsources its infrastructure to athird-party supplier

The HR department whose payroll service is provided by their organization’s IT department

Which lifecycle stage defines how value is created and delivered?


Service design


Service strategy


Continual service improvement


Service operation

Service strategy

The objectives of service strategy includes :
An understanding of what strategy is.
A clear identification of the definition of services and the customers who use them.
The ability to define how value is created and delivered.
Means to identify opportunities to provide services and how to exploit them.
A clear service provision model that articulates how services will be delivered and funded as well as to
whom they will be delivered and for what purpose

Which one of the following answers shows two of the activities relating to tools that will take place during the transition stage of the service lifecycle?


Testing the tool and training process managers on using the process


Development or purchase of tools and deployment of the tools


Training tool administrators how to manage tools and monitoring tool performance in operational


Development or purchase of tools and deployment of the process

Development or purchase of tools and deployment of the process

Which document shows a detailed analysis of business impact and benefits?


A return on investment


Service level requirements


A business case


A service level agreement

A business case

How are groups, teams, departments and divisions classified?










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