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Exin ITIL-F Exam Questions

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ITIL-F Exam Sample Questions:

Which is an example of an internal customer?
A customer who has a contract with an internet service provider for a broadband connection
The HR department whose payroll service is provided by their organization’s IT department
An IT department that uses a network service obtained from a supplier
A retail bank that outsources its infrastructure to athird-party supplier

The HR department whose payroll service is provided by their organization’s IT department

Which lifecycle stage defines how value is created and delivered?
Service design
Service strategy
Continual service improvement
Service operation

Service strategy

The objectives of service strategy includes :
An understanding of what strategy is.
A clear identification of the definition of services and the customers who use them.
The ability to define how value is created and delivered.
Means to identify opportunities to provide services and how to exploit them.
A clear service provision model that articulates how services will be delivered and funded as well as to
whom they will be delivered and for what purpose

Which one of the following answers shows two of the activities relating to tools that will take place during the transition stage of the service lifecycle?
Testing the tool and training process managers on using the process
Development or purchase of tools and deployment of the tools
Training tool administrators how to manage tools and monitoring tool performance in operational environment
Development or purchase of tools and deployment of the process

Development or purchase of tools and deployment of the process

Which document shows a detailed analysis of business impact and benefits?
A return on investment
Service level requirements
A business case
A service level agreement

A business case

How are groups, teams, departments and divisions classified?
Processes
Functions
Roles
Technicians

Exin ITIL-F Exam Questions

Exin ITIL-F Exam Questions

ITIL Foundation Exams

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ITIL-F Exam Sample Questions:

The HR department whose payroll service is provided by their organization’s IT department

Service strategy

Development or purchase of tools and deployment of the process

A business case

Functions

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