Exin ITIL Exam Questions


Vendor Name: Exin
Certification Name:Exin ITIL
Exam Name:ITIL V4 Foundation

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Exin ITIL Exam Questions


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ITIL Exam Sample Questions:



Which process works with change management to ensure only authorized components are
used?

 

Knowledge management

 

Service portfolio management

 

Service asset and configuration management

 

Financial management for IT services


Service asset and configuration management






The configuration management system is part of which system?

 

The availability management information system

 

 The capacity management information system

 

The information security management system

 

The service knowledge management system


The service knowledge management system






Which is a responsibility of a customer within the service level management process?

 

Negotiate third party contracts

 

Measure service availability

 

Supply good or services

 

Agree Service level targets


Agree Service level targets






Which statement about service review meetings isFALSE?

 

Actions from service review meetings should only be assigned to the service provider

 

Meetings should be held on a regular basis to review service achievement

 

Issues for the upcoming period should be discussed at the meetings

 

Progress and success of the service improvement programme (SIP) should be reviewed


Actions from service review meetings should only be assigned to the service provider






What is the primary focus of component capacity management?

 

Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology

 

Review of all capacity supplier agreements and underpinning contracts with supplier
management

 

Management, control and prediction of the end-to-end performance and capacity
of the live,
operational IT services

 

Future business requirements for IT services are quantified, designed, planned and
implemented in a timely fashion


Management, control and prediction of the end-to-end performance and capacity
of the live,
operational IT services




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