Question # 1
Cloud Kicks' customers use a proprietary ecommerce site to order customized shoes.
While the shoes are being made, customers want to check their order status frequently.
Which method should the consultant recommend to provide automated self-service on an
ecommerce site? |
| A. Configure a Visual Remote Assistant. | | B. Create an Einstein Bot. | | C. Build a Screen Flow. |
B. Create an Einstein Bot.
Question # 2
A consultant has been hired to integrate a client's phone system with the Service Console.
What is the consultant required to do during this integration? |
| A. Enable the Lightning Console. | | B. Configure the CTI Adapter. | | C. Add the utility bar to the app. |
B. Configure the CTI Adapter.
Explanation: During the integration of a client's phone system with the Service Console,
configuring the Computer Telephony Integration (CTI) Adapter is a critical step. This
involves setting up the interface between the phone system and Salesforce, enabling
features like click-to-dial, call logging, and screen pops within the Service Console for
improved agent efficiency.
Question # 3
Cloud Kicks uses a console app to support users. Service agents open an Account
workspace tab and multiple subtabs for the Case, Contact, and
Service Contract. Service agents would like to share links to recently opened subtabs with
other users to collaborate on cases.
What should a consultant recommend to meet the requirements? |
| A. Add the Account object to Recent Items utility. | | B. Include the History utility in the console app. | | C. Mention the case number in a Chatter group. |
C. Mention the case number in a Chatter group.
Explanation: To facilitate collaboration on cases among service agents, using Chatter
provides a platform for discussion and information sharing within Salesforce. By mentioning
the case number in a Chatter group, agents can quickly share and access case details,
enabling efficient collaboration. This method leverages Salesforce's social collaboration
features, allowing for real-time communication and problem-solving among team members.
Question # 4
Universal Containers has recently implemented a new CTI system, Knowledge base, and
Einstein Chatbots to interact with customers. The VP of
support and services has asked for additional system improvements to facilitate customer
self-service.
What should the consultant recommend? |
| A. Have customers search the Knowledge base for solutions. | | B. Provide a toll-free customer support phone number. | | C. Create an Experience Cloud site for customers. |
C. Create an Experience Cloud site for customers.
Explanation: An Experience Cloud site can serve as a self-service customer portal,
providing access to a knowledge base, support resources, and community forums where
customers can find answers, log cases, and interact with each other and the organization.
This solution aligns with the goal of facilitating customer self-service and complements the
existing CTI system, Knowledge base, and Einstein Chatbots.
Question # 5
Universal Containers (UC) has a service-level agreement (SLA) with customers that
requires an agent to take ownership of and respond to
incoming cases within 2 hours of case creation.
Which best practice will help UC meet its SLA? |
| A. Assign cases to queues and use Escalation Rules to escalate cases that remain
unassigned to an agent within 1 hour | | B. Use Flow Builder to assign a task to all members of a queue if a case remains
unassigned to any agent within 1 hour. | | C. Use case auto-response rules to send an email to support managers within 1 hour of
case creation. |
A. Assign cases to queues and use Escalation Rules to escalate cases that remain
unassigned to an agent within 1 hour
Question # 6
| Using the Lightning Service Console, how can a contact center manager see which service
agents are currently available to accept new cases? |
| A. Omni-Channel Analytics | | B. Omni-Channel Utility component | | C. Omni-Channel Supervisor tab |
C. Omni-Channel Supervisor tab
Explanation: The Omni-Channel Supervisor tab in the Lightning Service Console provides
real-time visibility into the status of service agents, including who is currently available to
accept new cases. This feature allows contact center managers to monitor and manage
agent availability and workload effectively, ensuring efficient case distribution.
Question # 7
Cloud Kicks is planning a Service Cloud implementation to reduce the time spent and
improve the quality of agent messaging sessions with
customers. After discussions with leadership and the customer service team, the consultant
determines that the biggest gains with the least amount of
effort for configuring a standard Einstein for Service feature are from automating standard
responses.
Which feature meets this requirement most effectively? |
| A. Einstein Reply Recommendations | | B. Einstein Article Recommendations | | C. Einstein Case Wrap-Up |
A. Einstein Reply Recommendations
Explanation: Einstein Reply Recommendations use AI to suggest responses to agents
during messaging sessions, automating standard replies and improving efficiency. This
feature helps reduce the time spent by agents on crafting responses, thereby enhancing
the quality of customer interactions with minimal configuration effort.
Question # 8
Universal Containers (UC) is migrating from a legacy case management system to
Salesforce. UC would like to retain the existing parent-child relationships between cases.
What should a consultant recommend? |
| A. Migrate child cases first. | | B. Migrate parent cases first | | C. {0} Migrate parent and child cases together. |
C. {0} Migrate parent and child cases together.
Explanation: To retain existing parent-child relationships between cases when migrating to
Salesforce, it is crucial to migrate parent and child cases together. This ensures that the
hierarchical structure is preserved in Salesforce, maintaining the context and relationships
essential for case management.
Get 177 Salesforce Certified Service cloud consultant (WI25) questions Access in less then $0.12 per day.
Salesforce Bundle 1:
1 Month PDF Access For All Salesforce Exams with Updates
$200
$800
Buy Bundle 1
Salesforce Bundle 2:
3 Months PDF Access For All Salesforce Exams with Updates
$300
$1200
Buy Bundle 2
Salesforce Bundle 3:
6 Months PDF Access For All Salesforce Exams with Updates
$450
$1800
Buy Bundle 3
Salesforce Bundle 4:
12 Months PDF Access For All Salesforce Exams with Updates
$600
$2400
Buy Bundle 4
Disclaimer: Fair Usage Policy - Daily 5 Downloads
Salesforce Certified Service cloud consultant (WI25) Exam Dumps
Exam Code: Service-Cloud-Consultant
Exam Name: Salesforce Certified Service cloud consultant (WI25)
- 90 Days Free Updates
- Salesforce Experts Verified Answers
- Printable PDF File Format
- Service-Cloud-Consultant Exam Passing Assurance
Get 100% Real Service-Cloud-Consultant Exam Dumps With Verified Answers As Seen in the Real Exam. Salesforce Certified Service cloud consultant (WI25) Exam Questions are Updated Frequently and Reviewed by Industry TOP Experts for Passing Certified Service Cloud Consultant Exam Quickly and Hassle Free.
Salesforce Service-Cloud-Consultant Test Dumps
Struggling with Salesforce Certified Service cloud consultant (WI25) preparation? Get the edge you need! Our carefully created Service-Cloud-Consultant test dumps give you the confidence to pass the exam. We offer:
1. Up-to-date Certified Service Cloud Consultant practice questions: Stay current with the latest exam content.
2. PDF and test engine formats: Choose the study tools that work best for you.
3. Realistic Salesforce Service-Cloud-Consultant practice exam: Simulate the real exam experience and boost your readiness.
Pass your Certified Service Cloud Consultant exam with ease. Try our study materials today!
Official Certified Service Cloud Consultant exam info is available on Salesforce website at https://trailhead.salesforce.com/en/credentials/servicecloudconsultant
Prepare your Certified Service Cloud Consultant exam with confidence!We provide top-quality Service-Cloud-Consultant exam dumps materials that are:
1. Accurate and up-to-date: Reflect the latest Salesforce exam changes and ensure you are studying the right content.
2. Comprehensive Cover all exam topics so you do not need to rely on multiple sources.
3. Convenient formats: Choose between PDF files and online Salesforce Certified Service cloud consultant (WI25) practice questions for easy studying on any device.
Do not waste time on unreliable Service-Cloud-Consultant practice test. Choose our proven Certified Service Cloud Consultant study materials and pass with flying colors. Try Dumps4free Salesforce Certified Service cloud consultant (WI25) 2024 material today!
-
Assurance
Salesforce Certified Service cloud consultant (WI25) practice exam has been updated to reflect the most recent questions from the Salesforce Service-Cloud-Consultant Exam.
-
Demo
Try before you buy! Get a free demo of our Certified Service Cloud Consultant exam dumps and see the quality for yourself. Need help? Chat with our support team.
-
Validity
Our Salesforce Service-Cloud-Consultant PDF contains expert-verified questions and answers, ensuring you're studying the most accurate and relevant material.
-
Success
Achieve Service-Cloud-Consultant success! Our Salesforce Certified Service cloud consultant (WI25) exam questions give you the preparation edge.
If you have any question then contact our customer support at live chat or email us at support@dumps4free.com.
Questions People Ask About Service-Cloud-Consultant Exam
A Salesforce Service Cloud Consultant specializes in implementing and optimizing Salesforce's Service Cloud platform. They are experts in tailoring this cloud-based customer service solution to meet specific business needs, enhancing customer support experiences, and streamlining service operations.
Salesforce Service Cloud Consultant should possess a mix of technical and soft skills. Key abilities include deep knowledge of Salesforce Service Cloud, CRM best practices, and strong problem-solving skills. They should also have excellent communication and customer service skills, alongside the ability to customize and integrate the platform according to specific business requirements.
The salary for a Salesforce Service Cloud Consultant depends on experience, location, and company size. Generally, you can expect to earn anywhere from $70,000 to $150,000+ annually.
The path to becoming a Salesforce Service Cloud Consultant starts with getting your Salesforce Administrator certification. Then, dive deep into Service Cloud features, build experience through projects, and aim to pass the Service Cloud Consultant exam to earn your official credentials.
Salesforce Service Cloud Consultant certification exam poses a fair challenge, requiring a comprehensive understanding of the platform's functionalities and best practices. It tests on real-world scenarios, demanding practical knowledge and application skills. With thorough preparation from Salesforce Service Cloud Consultant dumps and hands-on experience, candidates can successfully navigate its complexities and achieve certification.
Absolutely! A Salesforce Service Cloud Consultant certification proves your expertise, boosts your credibility, and opens doors to better-paying, more exciting opportunities in the in-demand world of Salesforce.
There's a whole world of Salesforce Service Cloud Consultant jobs out there! Start with specialized job boards, LinkedIn, Salesforce's own career site, and reaching out to consulting firms focused on Salesforce technologies.
|
