Dumps4free

Salesforce Service-Cloud-Consultant Exam Questions


Vendor Name: Salesforce
Certification Name:Certified Service Cloud Consultant
Exam Name:Salesforce Certified Service cloud consultant (SP23)

  • 90 Days Free Service-Cloud-Consultant Updates
  • Experts Verified Answers
  • Printable PDF File Format
  • Exam Passing Assurance

Get 100% Real Service-Cloud-Consultant Exam Questions With Verified Answers As Seen in the Real Exam. Salesforce Certified Service cloud consultant (SP23) Dumps are Updated Frequently and Reviewed by Industry TOP Experts for Passing Certified Service Cloud Consultant Exam Quickly and Hassle Free.

Total Questions Answers: 198
Last Updated: 20-Nov-2023
Available with 3, 6 and 12 Months Free Updates Plans
PDF File: $31.99

Test Engine: $37.99

PDF + Online Test: $49.99

Salesforce Service-Cloud-Consultant Exam Questions


If you are not prepared for Certified Service Cloud Consultant Service-Cloud-Consultant exam questions and want to get some help so, now you do not need to take tension. You can pass Certified Service Cloud Consultant exam very simply and easily with our Salesforce Certified Service cloud consultant (SP23) dumps questions answers. 

The Certified Service Cloud Consultant exam questions PDF and test engine having most updated and verified Salesforce Service-Cloud-Consultant questions answers cover all the exam topics and course outline completely. Online Certified Service Cloud Consultant dumps help you to get prepare and familiar with the real exam situation. 

Salesforce Service-Cloud-Consultant dumps questions answers are high-quality and accurate prepared with a view to provide you maximum ease and complete confidence in your preparation Certified Service Cloud Consultant practice questions are so comprehensive that you need not to run after any other source and are presented in both Salesforce Pdf files and online practice test formats to be read easily on mobile device and laptop. In spite of trying unauthentic and sub standard Salesforce practice exams material make right choice at right time.

Our Salesforce Service-Cloud-Consultant exam dumps study material would prove to be the best choice to pass your Certified Service Cloud Consultant Service-Cloud-Consultant exam in first try. Dumps4free is providing up-to-date Salesforce Certified Service cloud consultant (SP23) pdf files. 



Salesforce Certified Service cloud consultant (SP23) Exams
  • Salesforce CRT-261 Dumps
  • Salesforce CRT-261 Dumps
  • Assurance

    Salesforce Service-Cloud-Consultant dumps are updated according to latest Salesforce Certified Service cloud consultant (SP23) exam questions.

  • Demo

    Free Certified Service Cloud Consultant Service-Cloud-Consultant dumps questions answers demo available before purchase. Contact out Live chat person

  • Validity

    Salesforce Service-Cloud-Consultant Dumps pdf is valid and tested by experts with their right answers.

  • Success

    Your success is assured with Salesforce Certified Service cloud consultant (SP23) Service-Cloud-Consultant exam dumps!

Service-Cloud-Consultant Exam Sample Questions:



Using standard case management capabilities, what can be emailed to a customer as
a PDF attachment?

 

Articles appearing in the Knowledge sidebar

 

Products and assets associated to the case

 

Knowledge articles attached to the case

 

Contract details related to the entitlement


Knowledge articles attached to the case





UC wants to implement a Knowledge management process with the following
requirements: It must contain four different kinds of content: customer FAQs, product
specifications, contact center procedures, and product manuals. It must provide the ability
to filter Knowledge search results by a single product, multiple products, or all 56
products. Any product-related content created by contact center agents must be approved
by the contact center manager and the Knowledge manager before being published.
Product content should only be visible internally to contact center agents who handle the
product. How should a consultant recommend that Knowledge be configured?
Choose 3 answers.

 

Configure workflow rules for each data category

 

Configure article types for each kind of content

 

Define approval processes for each article type

 

Define approval processes for each product

 

Configure data category values for each product


Configure workflow rules for each data category


Configure article types for each kind of content


Configure data category values for each product





Universal Containers is implementing an entitlement process to measure customer
service level agreements (SLAs).
Which two approaches can be used to accomplish this goal?
Choose 2 answers

 

Representing metrics such as first-response and resolution time on cases

 

Monitoring the case escalation rule queue to confirm service levels are met

 

Identifying the customer contact associated with a particular stage of a service contract

 

Displaying whether a case response complies with a customer's service level agreement


Representing metrics such as first-response and resolution time on cases


Displaying whether a case response complies with a customer's service level agreement





Universal Containers provides Customer Support for two separate business operations.
The cases managed for each operation have different steps and fields.
Which three features could be implemented to support this? Choose 3 answers

 

Omni-Channel

 

Page Layouts

 

Record Types

 

Support Processes

 

Article Types


Omni-Channel


Record Types


Support Processes





For which purpose should a contact center use Visual Flow?

 

To assign follow-up tasks to an agent one week after a case is closed.

 

To automatically assign cases to a specific queue based on the customer support level

 

To escalate to the support manager if it has been open for more than 72 hours

 

To automate business processes for agents who troubleshoot customer support
issues via phone


To automate business processes for agents who troubleshoot customer support
issues via phone



How to Pass Salesforce Service-Cloud-Consultant Exam?