Question # 1
| Universal Containers (UC) wants to deploy Service Cloud to 100 contact centers located across North America, Europe, and
Asia. UC wants standardized reporting across worldwide contact centers’ key performance indicators (KPIs).
Which approach should a consultant recommend in this scenario?
|
| A. Assign a global team of experienced analysts to create a standard report template. | | B. Ask leadership, management, and agents in all regions to vote on the standard report template. | | C. Request that the VP of worldwide support design a standard report template to provide a clear vision, |
A. Assign a global team of experienced analysts to create a standard report template.
Explanation: For Universal Containers to achieve standardized reporting across its worldwide contact centers, assembling a global team of experienced analysts to develop a standard report template is recommended. This approach ensures that the template reflects a comprehensive understanding of global KPIs, facilitating consistent performance measurement and comparison across all regions.
Question # 2
| A customer submitted a case that is routed to a service desk agent at Universal Containers. After the agent responds to the case, they realize the customer is ineligible for support.
Which solution should the consultant recommend to prevent this scenario from happening in the future?
|
| A. Add the Case's Entitlement related list to the Case Lightning Record Page. | | B. Add the related Contact's Entitlement related list to the Case Lightning Record Page. | | C. Add the related Account's Entitlement related list to the Case Lightning Record Page. |
B. Add the related Contact's Entitlement related list to the Case Lightning Record Page.
Explanation: To prevent agents from responding to cases from customers who are ineligible for support, adding the related Contact's Entitlement related list to the Case Lightning Record Page is recommended. This allows agents to quickly verify the customer's entitlement to support before proceeding with case resolution, ensuring compliance with support policies.
Question # 3
| Universal Containers recently deployed a Salesforce Knowledge implementation and wants to evaluate the quality of the articles being produced.
What should the consultant recommend to gather information efficiently on Knowledge article usefulness?
|
| A. Develop custom Knowledge reports and dashboards. | | B. Create a review board to evaluate and manage Knowledge articles. | | C. Install the Knowledge Base Dashboards & Reports AppExchange package. |
C. Install the Knowledge Base Dashboards & Reports AppExchange package.
Explanation: To efficiently gather information on Knowledge article usefulness, installing the Knowledge Base Dashboards & Reports package from Salesforce AppExchange is advisable. This package provides pre-built reports and dashboards designed specifically for Salesforce Knowledge, enabling quick insights into article performance, usage, and feedback, facilitating continuous improvement in Knowledge management.
Question # 4
| What should the consultant consider when implementing Salesforce Chat functionality in a new Service Cloud instance? |
| A. It should be deployed with Experience Builder. | | B. It is incompatible with Einstein Bots. | | C. It should be routed via Omni-Channel, |
C. It should be routed via Omni-Channel,
Explanation: When implementing Salesforce Chat functionality, it's important to integrate it with Omni-Channel for routing. This ensures that chat requests are distributed based on agent availability and workload, aligning with overall service channel management and ensuring efficient handling of customer inquiries.
Question # 5
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
*Billing data is stored in an external system containing over 20 million records.
*Only the finance department has direct access to the billing system.
Which solution should a consultant recommend?
|
| A. Create a custom tab that displays a search page from the billing system. | | B. Integrate payment data into Salesforce from the billing system using custom objects. | | C. Configure Salesforce Connect and External Objects to the billing system. |
C. Configure Salesforce Connect and External Objects to the billing system.
Explanation: To provide contact center agents with access to a customer's payment history from an external billing system, configuring Salesforce Connect to integrate External Objects is advised. This solution enables real-time access to billing data directly within
Salesforce, eliminating the need for direct access to the external system and streamlining the process for agents handling billing-related inquiries.
Get 174 Salesforce Certified Service cloud consultant (SU24) questions Access in less then $0.12 per day.
Salesforce Bundle 1:
1 Month PDF Access For All Salesforce Exams with Updates
$100
$400
Buy Bundle 1
Salesforce Bundle 2:
3 Months PDF Access For All Salesforce Exams with Updates
$200
$800
Buy Bundle 2
Salesforce Bundle 3:
6 Months PDF Access For All Salesforce Exams with Updates
$300
$1200
Buy Bundle 3
Salesforce Bundle 4:
12 Months PDF Access For All Salesforce Exams with Updates
$400
$1600
Buy Bundle 4
Disclaimer: Fair Usage Policy - Daily 5 Downloads
Salesforce Certified Service cloud consultant (SU24) Exam Dumps
Exam Code: Service-Cloud-Consultant
Exam Name: Salesforce Certified Service cloud consultant (SU24)
- 90 Days Free Updates
- Salesforce Experts Verified Answers
- Printable PDF File Format
- Service-Cloud-Consultant Exam Passing Assurance
Get 100% Real Service-Cloud-Consultant Exam Dumps With Verified Answers As Seen in the Real Exam. Salesforce Certified Service cloud consultant (SU24) Exam Questions are Updated Frequently and Reviewed by Industry TOP Experts for Passing Certified Service Cloud Consultant Exam Quickly and Hassle Free.
Salesforce Service-Cloud-Consultant Test Dumps
Struggling with Salesforce Certified Service cloud consultant (SU24) preparation? Get the edge you need! Our carefully created Service-Cloud-Consultant test dumps give you the confidence to pass the exam. We offer:
1. Up-to-date Certified Service Cloud Consultant practice questions: Stay current with the latest exam content.
2. PDF and test engine formats: Choose the study tools that work best for you.
3. Realistic Salesforce Service-Cloud-Consultant practice exam: Simulate the real exam experience and boost your readiness.
Pass your Certified Service Cloud Consultant exam with ease. Try our study materials today!
Official Certified Service Cloud Consultant exam info is available on Salesforce website at https://trailhead.salesforce.com/en/credentials/servicecloudconsultant
Prepare your Certified Service Cloud Consultant exam with confidence!We provide top-quality Service-Cloud-Consultant exam dumps materials that are:
1. Accurate and up-to-date: Reflect the latest Salesforce exam changes and ensure you are studying the right content.
2. Comprehensive Cover all exam topics so you do not need to rely on multiple sources.
3. Convenient formats: Choose between PDF files and online Salesforce Certified Service cloud consultant (SU24) practice questions for easy studying on any device.
Do not waste time on unreliable Service-Cloud-Consultant practice test. Choose our proven Certified Service Cloud Consultant study materials and pass with flying colors. Try Dumps4free Salesforce Certified Service cloud consultant (SU24) 2024 material today!
-
Assurance
Salesforce Certified Service cloud consultant (SU24) practice exam has been updated to reflect the most recent questions from the Salesforce Service-Cloud-Consultant Exam.
-
Demo
Try before you buy! Get a free demo of our Certified Service Cloud Consultant exam dumps and see the quality for yourself. Need help? Chat with our support team.
-
Validity
Our Salesforce Service-Cloud-Consultant PDF contains expert-verified questions and answers, ensuring you're studying the most accurate and relevant material.
-
Success
Achieve Service-Cloud-Consultant success! Our Salesforce Certified Service cloud consultant (SU24) exam questions give you the preparation edge.
If you have any question then contact our customer support at live chat or email us at support@dumps4free.com.
Questions People Ask About Service-Cloud-Consultant Exam
A Salesforce Service Cloud Consultant specializes in implementing and optimizing Salesforce's Service Cloud platform. They are experts in tailoring this cloud-based customer service solution to meet specific business needs, enhancing customer support experiences, and streamlining service operations.
Salesforce Service Cloud Consultant should possess a mix of technical and soft skills. Key abilities include deep knowledge of Salesforce Service Cloud, CRM best practices, and strong problem-solving skills. They should also have excellent communication and customer service skills, alongside the ability to customize and integrate the platform according to specific business requirements.
The salary for a Salesforce Service Cloud Consultant depends on experience, location, and company size. Generally, you can expect to earn anywhere from $70,000 to $150,000+ annually.
The path to becoming a Salesforce Service Cloud Consultant starts with getting your Salesforce Administrator certification. Then, dive deep into Service Cloud features, build experience through projects, and aim to pass the Service Cloud Consultant exam to earn your official credentials.
Salesforce Service Cloud Consultant certification exam poses a fair challenge, requiring a comprehensive understanding of the platform's functionalities and best practices. It tests on real-world scenarios, demanding practical knowledge and application skills. With thorough preparation from Salesforce Service Cloud Consultant dumps and hands-on experience, candidates can successfully navigate its complexities and achieve certification.
Absolutely! A Salesforce Service Cloud Consultant certification proves your expertise, boosts your credibility, and opens doors to better-paying, more exciting opportunities in the in-demand world of Salesforce.
There's a whole world of Salesforce Service Cloud Consultant jobs out there! Start with specialized job boards, LinkedIn, Salesforce's own career site, and reaching out to consulting firms focused on Salesforce technologies.
|
