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Salesforce Service-Cloud-Consultant Exam Dumps


Exam Code: Service-Cloud-Consultant
Exam Name: Salesforce Certified Service cloud consultant (WI24)

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Last Updated: 16-Apr-2024
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Salesforce Service-Cloud-Consultant Exam Questions


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Service-Cloud-Consultant Exam Sample Questions:



Using standard case management capabilities, what can be emailed to a customer as
a PDF attachment?

 

Articles appearing in the Knowledge sidebar

 

Products and assets associated to the case

 

Knowledge articles attached to the case

 

Contract details related to the entitlement


Knowledge articles attached to the case





UC wants to implement a Knowledge management process with the following
requirements: It must contain four different kinds of content: customer FAQs, product
specifications, contact center procedures, and product manuals. It must provide the ability
to filter Knowledge search results by a single product, multiple products, or all 56
products. Any product-related content created by contact center agents must be approved
by the contact center manager and the Knowledge manager before being published.
Product content should only be visible internally to contact center agents who handle the
product. How should a consultant recommend that Knowledge be configured?
Choose 3 answers.

 

Configure workflow rules for each data category

 

Configure article types for each kind of content

 

Define approval processes for each article type

 

Define approval processes for each product

 

Configure data category values for each product


Configure workflow rules for each data category


Configure article types for each kind of content


Configure data category values for each product





Universal Containers is implementing an entitlement process to measure customer
service level agreements (SLAs).
Which two approaches can be used to accomplish this goal?
Choose 2 answers

 

Representing metrics such as first-response and resolution time on cases

 

Monitoring the case escalation rule queue to confirm service levels are met

 

Identifying the customer contact associated with a particular stage of a service contract

 

Displaying whether a case response complies with a customer's service level agreement


Representing metrics such as first-response and resolution time on cases


Displaying whether a case response complies with a customer's service level agreement





Universal Containers provides Customer Support for two separate business operations.
The cases managed for each operation have different steps and fields.
Which three features could be implemented to support this? Choose 3 answers

 

Omni-Channel

 

Page Layouts

 

Record Types

 

Support Processes

 

Article Types


Omni-Channel


Record Types


Support Processes





For which purpose should a contact center use Visual Flow?

 

To assign follow-up tasks to an agent one week after a case is closed.

 

To automatically assign cases to a specific queue based on the customer support level

 

To escalate to the support manager if it has been open for more than 72 hours

 

To automate business processes for agents who troubleshoot customer support
issues via phone


To automate business processes for agents who troubleshoot customer support
issues via phone



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Questions People Ask About Service-Cloud-Consultant Exam

A Salesforce Service Cloud Consultant specializes in implementing and optimizing Salesforce's Service Cloud platform. They are experts in tailoring this cloud-based customer service solution to meet specific business needs, enhancing customer support experiences, and streamlining service operations.

Salesforce Service Cloud Consultant should possess a mix of technical and soft skills. Key abilities include deep knowledge of Salesforce Service Cloud, CRM best practices, and strong problem-solving skills. They should also have excellent communication and customer service skills, alongside the ability to customize and integrate the platform according to specific business requirements.

The salary for a Salesforce Service Cloud Consultant depends on experience, location, and company size. Generally, you can expect to earn anywhere from $70,000 to $150,000+ annually.

The path to becoming a Salesforce Service Cloud Consultant starts with getting your Salesforce Administrator certification. Then, dive deep into Service Cloud features, build experience through projects, and aim to pass the Service Cloud Consultant exam to earn your official credentials.

Salesforce Service Cloud Consultant certification exam poses a fair challenge, requiring a comprehensive understanding of the platform's functionalities and best practices. It tests on real-world scenarios, demanding practical knowledge and application skills. With thorough preparation from Salesforce Service Cloud Consultant dumps and hands-on experience, candidates can successfully navigate its complexities and achieve certification.

Absolutely! A Salesforce Service Cloud Consultant certification proves your expertise, boosts your credibility, and opens doors to better-paying, more exciting opportunities in the in-demand world of Salesforce.

There's a whole world of Salesforce Service Cloud Consultant jobs out there! Start with specialized job boards, LinkedIn, Salesforce's own career site, and reaching out to consulting firms focused on Salesforce technologies.