Question # 1
Universal Containers (UC) is using Einstein Generative AI to generate an account summary. UC aims to ensure the content is safe and inclusive, utilizing the Einstein Trust Layer's toxicity scoring to assess the content's safety level.
In the score of 1 indicate?
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| A. The response is the least toxic Einstein Generative AI Toxicity Scoring system, what does a toxicity category. | | B. The response is not toxic. | | C. The response is the most toxic. |
C. The response is the most toxic.
Explanation
Einstein Trust Layer’s Toxicity Scoring categorizes content on a scale of 0 to 1, where 1 indicates the highest level of toxicity (e.g., harmful, biased, or inappropriate language). This scoring helps organizations filter unsafe AI-generated content. A score of 1 triggers mitigation actions, such as blocking the response or alerting administrators.
A score of 0 would indicate no toxicity (B is incorrect).
The scoring system does not use "least toxic" as a category (A is misleading).
Question # 2
Universal Containers wants support agents to use Agentforce to ask questions about its product tutorials and product guides.
What should the AI Specialist do to meet this requirement?
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| A. Create a prompt template for product tutorials and guides. | | B. Add an Answer Questions custom field in the product object for tutorial instructions. | | C. Publish product tutorials and guides as Knowledge articles. |
C. Publish product tutorials and guides as Knowledge articles.
Question # 3
Universal Containers has a custom Agent action calling a flow to retrieve the real-time status of an order from the order fulfillment system.
For the given flow, what should the AI Specialist consider about the running user's data access?
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| A. The flow must have the "with sharing" permission selected m the advanced settings for the permissions, field-level security, and sharing settings to be respected. | | B. The custom action adheres to the permissions, held-level security, and sharing settings configured in the flow. | | C. the Agent will always run flows in system mode so the running user's data access will not affect the data returned. |
B. The custom action adheres to the permissions, held-level security, and sharing settings configured in the flow.
Question # 4
Universal Containers has a new AI project.
What should an AI Specialist consider when adding a related list on the Account object to be used in the prompt template?
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| A. After selecting a related list from the Account, use the field picker to choose merge fields in Prompt Builder. | | B. Prompt Builder must be used to assign the fields from the related list as a JSON format. | | C. The fields for the related list are based on the default page layout of the Account for the current user. |
A. After selecting a related list from the Account, use the field picker to choose merge fields in Prompt Builder.
Question # 5
Universal Containers aims to streamline the sales team's daily tasks by using AI.
When considering these new workflows, which improvement requires the use of Prompt Builder?
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| A. Populate an Al-generated time-to close estimation to opportunities | | B. Populate an AI generated summary field for sales contracts. | | C. Populate an Al generated lead score for new leads. |
B. Populate an AI generated summary field for sales contracts.
Explanation
Prompt Builder is explicitly required to create AI-generated summary fields via prompt templates. These fields use natural language instructions to extract or synthesize information (e.g., summarizing contract terms). Time-to-close estimations (A) and lead scores (C) are typically handled by predictive AI (e.g., Einstein Opportunity Scoring) or analytics tools, which do not require Prompt Builder
Question # 6
| Universal Containers implemented Agentforce for its users. One user complains that an Agent is not deleting activities from the past 7 days. What is the reason for this issue? |
| A. Agentforce does not have the permission to delete the user's records. | | B. Agentforce Delete Record Action permission is not associated to the user. | | C. Agentforce does not have a standard Delete Record action. |
C. Agentforce does not have a standard Delete Record action.
Question # 7
A Salesforce Administrator wants to generate personalized, targeted emails that incorporate customer interaction data. The admin wants to leverage large language models (LLMs) to write the emails, and wants to reuse templates for different products and customers.
Which solution approach should the admin leverage?
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| A. Use sales Email standard templates | | B. Create a t field Generation prompt template type | | C. Create a Sales Email prompt template type. |
C. Create a Sales Email prompt template type.
Explanation
To generate personalized emails using LLMs while reusing templates:
Sales Email Prompt Template Type (Option C): Designed specifically for generating dynamic email content by combining LLMs with structured templates. It allows admins to define placeholders (e.g., customer name, product details) and reuse templates across scenarios.
Option A: Standard email templates lack LLM integration and dynamic personalization.
Option B: "t field Generation" is not a valid Salesforce prompt template type.
Question # 8
| What is a Salesforce AI Specialist able to configure in Data Masking within the Einstein Trust Layer? |
| A. The profiles exempt from masking | | B. The encryption keys for masking | | C. The privacy data entities to be masked |
C. The privacy data entities to be masked
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Questions People Ask About Salesforce-AI-Specialist Exam
Salesforce AI Specialist exam is designed to validate an individual’s knowledge and skills in utilizing Salesforce's AI capabilities.
The exam covers topics including machine learning fundamentals, natural language processing, predictive analytics, Einstein Discovery, and the integration of AI capabilities within Salesforce CRM.
There are no prerequisites, but candidates should have a solid understanding of Salesforce administration and AI concepts.
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