Question # 1
A company has a process that requires a birthday validation. At the beginning of the process, the user is asked to input their birthday. If the user is less than 18 years old. then the process should display an error stating that the age cannot be less than 18. The process should restrict users from continuing. If the user is 18 or older, then the process should proceed without any error message.
Which two OmniScript features should the consultant recommend to meet this validation requirement?
Choose 2 answers
|
| A. Calculation | | B. Messaging | | C. Alert | | D. Formula |
B. Messaging
D. Formula
Explanation:
The two OmniScript features that the consultant should recommend to meet this validation requirement are: Messaging and Formula. A Messaging element is an element that can display a text message with an icon and a color, such as blue for information or yellow for warning. The consultant can use a Messaging element to display an error message stating that the age cannot be less than 18 if the user’s birthday indicates they are under 18 years old. A Formula element is an element that can perform calculations or validations on data values using expressions or functions. The consultant can use a Formula element to validate the user’s birthday by subtracting it from the current date and checking if the result is greater than or equal to 18 years
Question # 2
When designing OmniScripts, which three best practices should consultants recommend to increase user adoption?
Choose 3 answers
|
| A. Prefill data for users when possible | | B. Replicate existing processes as-is | | C. Provide keystroke commands for data entry | | D. Divide complex processes into sections | | E. Provide user help text |
A. Prefill data for users when possible
D. Divide complex processes into sections
E. Provide user help text
Question # 3
A consultant has a project with the following requirement: "Agents need to follow a standard customer greeti…. script in order to ensure brand consistency."
Which OmniScript element should the consultant recommend to ensure the agents can see and follow these standard scripts?
|
| A. Input Block | | B. Text Area | | C. Headline | | D. Step |
C. Headline
Explanation: The consultant should recommend using a Headline element to ensure the agents can see and follow these standard scripts. A Headline element can display a text message with an icon and a color, such as blue for information or yellow for warning. The consultant can use a Headline element to show the customer greeting script in the OmniScript, and instruct the agents to read it aloud
Question # 4
A business implements a simple OmniScript in their call center that allows agents to quickly create a case when on the phone with customers. The OmniScript has been running successfully in the call center for over a year. The business decides it wants to allow partners to create cases directly from their Community portal.
What is the most efficient solution that the consultant can propose to meet this new requirement? |
| A. Deploy the existing OmniScript to the Community portal using OmniOut. | | B. Embed the existing OmniScript as a reusable component within a new Community OmniScript. | | C. Clone the existing OmniScript to a new LWC OmniScript and deploy to the Community portal. | | D. Duplicate the existing OmniScript and deploy the new script on the website. |
C. Clone the existing OmniScript to a new LWC OmniScript and deploy to the Community portal.
Explanation:
The most efficient solution is to clone the existing OmniScript to a new LWC OmniScript and deploy it to the Community portal. LWC OmniScripts are designed for web-based interactions and can be easily embedded in any web page. OmniOut is not a tool for deploying OmniScripts, but a feature that allows users to export data from an OmniScript. Embedding the existing OmniScript as a reusable component within a new Community OmniScript would require creating an unnecessary wrapper script. Duplicating the existing OmniScript would create redundant code and maintenance issues.
Question # 5
| Which three functions are performed by Action elements in OmniScript? Choose 3 answers |
| A. Display error messages to the user | | B. Get and update data through APIs | | C. Organize data into multiple pages | | D. Send DocuSign emails for signature | | E. Get and update data in Salesforce |
B. Get and update data through APIs
D. Send DocuSign emails for signature
E. Get and update data in Salesforce
Question # 6
| What is the purpose of the Messaging element in OmniScript? |
| A. Display a custom styled message | | B. Send email/text to users based on logical conditions | | C. Trigger an event to external data sources based on logical conditions | | D. Displaya warning to users based on logical conditions |
D. Displaya warning to users based on logical conditions
Explanation:
The purpose of the Messaging element in OmniScript is to display a warning to users based on logical conditions. A Messaging element can show a message with an icon and a color, such as red for error or green for success. The message can be configured to appear or disappear based on certain criteria, such as field values or user actions
Question # 7
A company needs an OmniScript to allow customers to order products and services from their website. After the order is submitted, the customer should be able to download a PDF summary of the order.
What type of DataRaptor should the consultant recommend to meet this requirement?
|
| A. DataRaptor Load | | B. DataRaptor Extract | | C. DataRator Turbo Extract | | D. DataRaptor Transform |
D. DataRaptor Transform
Explanation: The type of DataRaptor that should be recommended to meet this requirement is DataRaptor Transform. DataRaptor Transform allows the designer to transform data from one format to another using templates. In this case, a PDF template can be used to generate a PDF summary of the order. DataRaptor Load is used to write data to Salesforce or an external system. DataRaptor Extract is used to retrieve data from Salesforce or an external system. DataRator Turbo Extract is used to retrieve data from Salesforce in batch mode.
Question # 8
A business wants to create a reusable OmniScript to capture customer payment information during the order process. The business decides that the first step of the payment process should include:
• Payment type (credit card or bank account)
• Payment amount
Which two elements should the consultant recommend for this step of the process? Choose 2 answers
|
| A. Number | | B. Radio | | C. Multi-select | | D. Currency |
B. Radio
D. Currency
Explanation:
The two elements that the consultant should recommend for this step of the process are: Radio and Currency. A Radio element can display a list of options for the user to choose from, such as payment type. A Radio element allows only one option to be selected at a time, and can also have icons for each option. A Currency element can display a field for the user to enter a currency value, such as payment amount. A Currency element can also have validation and formatting options, such as minimum and maximum values, decimal places, etc
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Salesforce Certified OmniStudio Consultant Exam (WI25) Exam Dumps
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