Question # 1
| Bloomington Caregivers (BC) wants to streamline back-end processes and workflows for
its employees. BC recently learned about lightning Bolt solutions for employees at a world
tour event.
Where should BC look for potential Lightning Bolt solutions? |
| A. Salesforce AppExchange | | B. Salesforce Accelerator Directory | | C. Salesforce Accelerator Catalog | | D. Salesforce Connect |
A. Salesforce AppExchange
Explanation: Salesforce AppExchange is a marketplace where customers can find and
install pre-built solutions for various industries and use cases. Lightning Bolt solutions are
industry-specific templates that include themes, components, pages, and business
logic. They are built by Salesforce partners and can be customized to fit specific needs3
Question # 2
| The Experience Cloud site manager of Cloud Kicks has enabled reputation for its
community members, Asper the recommendation given by the Experience Cloud
consultant, a decision was made to use the out of the box features.
Which two things happen automatically when the site manager enables automation?
Choose 2 answers |
| A. Customer portal members gain the ability to provide badges to other members | | B. Inactive and active members are assigned default reputation points | | C. Chatter influence is removed from the Contribution section on the Profile page | | D. Default point system and set of reputation levels become available |
B. Inactive and active members are assigned default reputation points
D. Default point system and set of reputation levels become available
Explanation: Reputation is a feature that allows you to reward community members for
their contributions and engagement. When you enable reputation for your community,
some things happen automatically, such as:
Inactive and active members are assigned default reputation points. Inactive
members get zero points, while active members get 10 points.
Default point system and set of reputation levels become available. You can use
the default point system or customize it to suit your needs. You can also use the
default reputation levels or create your own.
Question # 3
| Dreamscape Flowers (DF) has a community for its flower growers. DF now wants to create
communities for its franchisee network as well as direct B2C customers as part of a
company-wide digital transformation. Other subsidiaries of DF are also undergoing digital
transformation and are interested in setting up similar communities based on DF's
approach.
In what two ways can Lightning Bolt help DF accomplish this?
Choose 2 answers |
| A. Lightning Bolts can be distributed and reused. | | B. Lightning Bolts can help reduce implementation time. | | C. Lightning Bolts can help minimize licensing and provisioning cost. | | D. Lightning Bolts can help organize, manage, and reuse digital content |
A. Lightning Bolts can be distributed and reused.
B. Lightning Bolts can help reduce implementation time.
Explanation: Two ways that Lightning Bolt can help DF accomplish this are A and B.
Lightning Bolt is a framework that allows you to create and distribute industry-specific
solutions that include prebuilt themes, templates, pages, components, and business logic.
By using Lightning Bolt, DF can create a solution for its flower business that includes all the
features and functionality they need for their communities. They can then distribute and
reuse this solution for their subsidiaries or other customers who want to set up similar
communities. This can help reduce implementation time and ensure consistency and
quality across different communities.
Question # 4
| Universal Containers (UC) wants to build a product registration site to allow guest users to register a product. The
functionality will involve a multi-step flow.
How should UC enable the guest user to run the flow? |
| A. Assign a single screen to multi-step flow and give the guest user access via page layout. | | B. Save the flow with the "System Context Without Sharing—Access All Data” option. | | C. Set the “Enable Lightning Flows for Guest User” toggle option to ON in Setup | | D. Convert multi-step flow into individual flows and give the guest user access to each flow
separately. |
C. Set the “Enable Lightning Flows for Guest User” toggle option to ON in Setup
Explanation: To enable the guest user to run the flow, UC should set the “Enable
Lightning Flows for Guest User” toggle option to ON in Setup. A flow is a tool that allows
you to automate business processes by guiding users through screens and performing
actions based on their inputs. A guest user is a user who accesses your Experience Cloud
site without logging in or registering. To allow guest users to run flows on your site, you
need to enable the “Enable Lightning Flows for Guest User” option in Setup, which gives
guest users access to run flows that are embedded in Lightning pages or Visualforce
pages.
Question # 5
| No More Homelessness (NMH) recently launched a public site. The Support team has
received feedback that someof the articles aren't showing up in the search results for
unauthenticated or
guest users.
How can NMH ensure that articles are shared with all guest users? |
| A. Select "Visible in Public Knowledge Base" at the article level. | | B. Create a custom permission set for Public access. | | C. Select "Public" organization-wide default for the article type at the org level. | | D. Create a custom profile for Public access. |
A. Select "Visible in Public Knowledge Base" at the article level.
Explanation: To dynamically populate the site with blog posts as new ones are added, CK
shoulduse a Grid component with CMS Collections. A Grid component is a component that
displays content in a grid layout with rows and columns. A CMS Collection is a collection of
content items that are created and managed in Salesforce CMS. CK can use a Grid
component and select a CMS Collection as the content source. This will allow CK to
showcase blog posts written by AW Computing thought leaders on its site and
automatically update them as new ones are added.
Question # 6
| Universal Containers (CU) has been using Salesforce to manage its sales and service
processes. UC also an Experience Cloudsite to interact with its customers. UC has now
acquired Cloud Kicks (CK) Retail to grow its business, CK also uses Salesforce and a selfservice
site built on the experience Cloud to allow its customers to log support requests.
UC now wants its customersto be able to use CK’s self-service site so they can have a
more integrated experience.
What should an Experience Cloud consultant recommend so that UC’s can log in to CK;s
site? |
| A. Create separate user account for UC customer in CK’s Experience Cloud site, since
SSO cannot be established between two Experience Cloud sites. | | B. Use a third-party identity provider to establish SSO between the two Experience Cloud
sites, since Salesforce can only be used as a service provider. | | C. Establish SSO between the two Experience Cloud sites by using one org as an identity
provider and the other org as a service. | | D. Create custom Apex handlers using login method from site class to sign in users from
one community to the other. |
C. Establish SSO between the two Experience Cloud sites by using one org as an identity
provider and the other org as a service.
Explanation: To allow UC’s customers to log into CK’s site, an Experience Cloud
consultant should recommend establishing SSO between the two Experience Cloud sites
by using one org as an identity provider and the other org as a service provider. SSO is a
feature that allows users to authenticate with one system and access multiple systems
without entering their credentials again. To use SSO between two Experience Cloud sites,
you need to use one org as an identity provider (IdP), which is the system that verifies the
user’s identity and issues a security token. You also need to use the other org as a service provider (SP), which is the system that accepts the security token and grants access to its
resources.
Question # 7
| What are two Salesforce recommendations for setting up partner roles in large orgs?
Choose 2 answers |
| A. Create partner roles in the same branch in your Role Hierarchy | | B. Create partner roles in a separate branch in your RoleHierarchy. | | C. Grant partner users access to the partner account using a Sharing Rule, | | D. Reduce the number of roles to one to improve system performance. |
B. Create partner roles in a separate branch in your RoleHierarchy.
C. Grant partner users access to the partner account using a Sharing Rule,
Explanation: Two Salesforce recommendations for setting up partner roles in large orgs
are B and C. Partner roles are roles that are assigned to partner users who access your
Experience Cloud site through a partner account. A partner account is an account that has
the Is Partner checkbox enabled. To set up partner roles, you should create the min a
separate branch in your Role Hierarchy, which allows you to isolate partner data from
internal data and control partner visibility and access. You should also grant partner users
access to the partner account using a Sharing Rule, which allows you to share records
owned by internal users with partner users based on criteria that you define.
Question # 8
| Universal Containers (UC) has a customer portal so that customers can manage their
shipping. UC has several sharing rules in place and leverages theExternal Account
Hierarchy to assist with data access. One of UC's large customers, Cloud Kicks, has
recently acquired Northern Trail Outfitters. Sales wants to merge these two accounts, but
they are getting an error.
What could be the cause of the error? |
| A. Accounts with active Experience Cloud users cannot be merged with another account. | | B. The user trying to merge the accounts does not have the Merge Portal Roles
permission. | | C. The user trying to merge the accounts does not have the System Administrator profile. | | D. Accounts used in an External Account Hierarchy cannot be merged with another
account. |
D. Accounts used in an External Account Hierarchy cannot be merged with another
account.
Explanation: The cause of the error is that accounts used in an External Account
Hierarchy cannot be merged with another account. An External Account Hierarchy is a
feature that allows you to create a hierarchy of partner accounts and contacts that mirrors
the structure of your partner’s organization. This helps you manage data access and
visibility for your partners. However, accounts that are part of an ExternalAccount Hierarchy
cannot be merged with other accounts, because this would disrupt the hierarchy and the
sharing settings.
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Salesforce Certified Experience Cloud Consultant (SU24) Exam Dumps
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