Question # 1
An IT manager is evaluating ticket resolution times. While reviewing the data, the manager notices repetitive issues are taking longer than expected to resolve. Which of the following changes should the manager implement to resolve repetitive issues more quickly?
| A. Require the technicians to spend more time testing theories to determine the root causes of issues.
| B. Require the technicians to verify full system functionality when resolving issues.
| C. Require the technicians to gather more information when speaking with users about issues.
| D. Require the technicians to document the findings, action, and outcomes of issues.
|
Require the technicians to document the findings, action, and outcomes of issues.
Explanation:
By documenting the findings, action, and outcomes of issues, the technicians can create a knowledge base that can be used to resolve similar issues in the future more quickly and efficiently. The documentation can also help identify patterns or trends that can lead to preventive measures or root cause analysis. Documenting the issues can also improve communication and collaboration among technicians and users, as well as provide evidence of service quality and performance.
Reference:
https://partners.comptia.org/docs/default-source/resources/a-core-1-content-guide
Question # 2
A service technician replaced the gateway, and a user is now unable to access the SOHO wireless network. Which of the following steps should the technician take to resolve the issue?
| A. Assess the network cables for damage.
| B. Disable Bluetooth connections.
| C. Update the firmware.
| D. Check if the password and SSID are correct
|
Check if the password and SSID are correct
Explanation:
Checking if the password and SSID are correct is the best step that the technician should take to resolve the issue of a user being unable to access the SOHO wireless network after replacing the gateway. The new gateway may have a different password and SSID than the old one, which would prevent the user from connecting to the wireless network. The technician should verify that the user has entered the correct password and SSID for the new gateway. Assessing the network cables for damage, disabling Bluetooth connections, or updating the firmware are not likely to solve the issue, as they are not related to the wireless network authentication
Question # 3
A technician is installing a USB Wi-Fi card. Which of the following would be the MOST appropriate way for the technician to receive the latest official drivers for the device?
| A. Download the drivers from the vendor's website.
| B. Allow the OS to install the drivers automatically.
| C. Utilize a third-party. non-OEM driver.
| D. Run the autoinstall CD.
|
Download the drivers from the vendor's website.
Explanation:
The most appropriate way for the technician to receive the latest official drivers for a USB Wi-Fi card is to download them from the vendor’s website. This ensures that the drivers are compatible, updated, and secure. Allowing the OS to install the drivers automatically may not provide the latest or best drivers for the device. Utilizing a third-party, non-OEM driver could cause compatibility or security issues. Running the autoinstall CD could install outdated or unnecessary software along with the drivers
Question # 4
A printer technician receives a support request for a laser printer that sometimes cuts off the bottom of the print job. During troubleshooting the technician notices that affected jobs are set for 8.5in x 14in (216mm x 356mm) paper and only print from a particular paper tray. Which of the following actions should the technician perform NEXT?
| A. Verify that the printing trays are correctly set.
| B. Swap printer trays until the print jobs complete as expected.
| C. Replace the tray rollers to ensure proper alignment.
| D. Reset the default to use 8.5in x 11in (216mm x 279mm) paper
|
Verify that the printing trays are correctly set.
Explanation:
[Reference: https://partners.comptia.org/docs/default-source/resources/a-core-1-content-guide (page 16), ]
Question # 5
A technician needs to increase the available RAM on a virtual workstation. Which of the following should the technician do?
| A. Increase the ECC memory timings in the BIOS.
| B. Upgrade to the latest DDR5 modules.
| C. Clear the temporary files on the workstation’s boot drive.
| D. Use a hypervisor to adjust the resource allocation.
|
Use a hypervisor to adjust the resource allocation.
Explanation:
A hypervisor is a software layer that manages and allocates resources for virtual machines (VMs) on a physical host machine. A technician can use a hypervisor to adjust the resource allocation for a virtual workstation, such as increasing the amount of RAM assigned to it from the available pool of memory on the host machine. This can improve the performance and functionality of the virtual workstation without requiring any hardware changes or modifications.
Reference:
https://www.comptia.org/training/books/a-core-1-220-1101-study-guide
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Questions People Ask About 220-1101 Exam
CompTIA A+ 220-1101 is a great entry point into the IT world. It proves you have the foundational knowledge of hardware, software, networking, and security that employers look for in entry-level roles like help desk technician or IT support specialist.
CompTIA A+ 220-1101 exam, also known as Core 1, comprehensively covers fundamental IT skills. It focuses on areas such as mobile devices, networking technology, hardware, virtualization and cloud computing, and network troubleshooting. Additionally, it emphasizes understanding various types of networks and connections, including TCP/IP, Wi-Fi, and SOHO. A+ certification exam also tests knowledge in hardware components, peripherals, and network connectivity issues, providing a solid foundation in basic IT principles.
CompTIA recommends 9-12 months of hands-on experience in a lab or field setting. A basic understanding of computer components, networks, and operating systems is also very helpful to avoid feeling overwhelmed.
For excelling in the 220-1101 exam, a mix of study resources is key. Leading books like “CompTIA A+ Certification All-in-One Exam Guide” offer in-depth knowledge. Online platforms such as Udemy or Lynda provide comprehensive courses tailored to this exam. CompTIA’s own eLearning tools, like CertMaster Learn, are also highly beneficial. Additionally, Dumps4free 220-1101 practice exams and study groups can be invaluable for understanding the exam format and identifying areas for improvement.
A+ 220-1101 is an entry-level certification, so it generally commands lower salaries than advanced or specialized ones. However, it's a fantastic stepping stone! As you gain experience and pursue more focused certifications in areas like networking or cybersecurity, your earning potential increases significantly.
Yes, the CompTIA A+ 220-1101 certification expires after three years. To renew it, you have several options. One approach is to earn Continuing Education Units (CEUs) by engaging in various activities like attending relevant training sessions, participating in industry events, or completing higher CompTIA certifications. CompTIA also offers a CertMaster CE course for A+ renewal. Once you accumulate enough CEUs or complete the CertMaster course, you can renew your certification, keeping your credentials current.
While cloud computing is important in the modern IT landscape, the CompTIA 220-1101 focuses primarily on foundational concepts. You'll learn about cloud basics, but won't dive deep into specific cloud service providers or deployment models. Those are often covered in more specialized cloud certifications.
CompTIA A+ 220-1101 exam features a variety of question formats to assess a candidate's knowledge and understanding. These include multiple-choice questions (MCQs), both single and multiple response, drag-and-drop activities, and performance-based questions (PBQs).
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