Question # 1
| A government agency runs various research and grant programs for scholars. They have decided to use the Individual Application object in Grants Management for Public Sector Solutions. Which Salesforce features must be enabled to support this use case? |
| A. Salesforce Flow | | B. Product Schedule | | C. Person Accounts | | D. Custom Object for Applications |
C. Person Accounts
Explanation:
Person Accounts are a Salesforce feature that must be enabled to support the use case of using the Individual Application object in Grants Management for Public Sector Solutions. Person Accounts are a type of account that can store information about individual people, such as scholars, who are not associated with a business account. The Individual Application object is a child object of the Account object and it can be used to track grant applications from individual applicants.
Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_individual_applications.htm &type=5&language=en_US
Question # 2
| A public sector agency Is looking to digitize Its operations for Emergency Response. As the technical consultant on the project, the expectations are to roll out a public facing portal that allows citizens to submit a simple emergency request with some basic information.
Which two are the correct approaches a consultant should take to meet these objectives? |
| A. Build a digital experience site using pre-configured emergency response management (ERM) specific template | | B. Create a custom Case Record Type and leverage a prebuilt Contact Support Form | | C. Build a digital experience site using the Help Center template based on the agency's requirement | | D. Leverage prebuilt Emergency Service Request flow. |
A. Build a digital experience site using pre-configured emergency response management (ERM) specific template
D. Leverage prebuilt Emergency Service Request flow.
Explanation:
Building a digital experience site using pre-configured emergency response management (ERM) specific template and leveraging prebuilt Emergency Service Request flow are two correct approaches to meet the objectives of providing a way for citizens to submit a simple emergency request with some basic information. The ERM specific template is a prebuilt template that comes with Community Response for Public Sector, which is a prebuilt app that comes with Public Sector Solutions. It can help public sector agencies to create and manage emergency response programs and services, and enable citizens to access resources and submit requests. The Emergency Service Request flow is a prebuilt flow that comes with the ERM specifictemplate. It can allow citizens to submit a simple emergency request with some basic information, such as their name, contact details, location, and service type.
Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_community_response.htm &type=5&language=en_US
Question # 3
| A public sector organization (PSO) is implementing Public Sector Solutions. As part of this implementation, the PSO is deploying a new site to provide constituents with information about the service they provide. Constituents will be able to register and log into this new site to access some features as well. The
PSO needs to ensure that constituents are unable to see each other by default for all sites that they configure.
What can the Technical Consultant configure to meet this requirement for the PSO? |
| A. Disable the user sharing in the site administration settings page | | B. Uncheck the 'Site User Visibility' checkbox in the sharing settings page | | C. Set the Organization Wide Default for the User Object to "Public Read Only" | | D. Remove access to the user object from the Permission Set assigned to the external users |
B. Uncheck the 'Site User Visibility' checkbox in the sharing settings page
Explanation:
In Salesforce Public Sector Solutions, to ensure that constituents (external users) cannot see each other by default on the new site, the sharing settings must be appropriately configured. Specifically, the'Site User Visibility'setting is designed to control whether users can see each other within the site. Here’s how to configure it:
Navigate to Sharing Settings:
Go toSetup>Security>Sharing Settings.
Uncheck Site User Visibility:
Locate the'Site User Visibility'checkbox within the sharing settings.
Uncheck this box. This setting ensures that site users (constituents) cannot see each other's profiles and details by default.
By unchecking the'Site User Visibility'checkbox, the PSO ensures that user records are private and not visible to other users on the site. This is a critical setting for maintaining privacy and security for constituents interacting with the PSO's site.
References:
Salesforce Help: Sharing Settings
Salesforce Public Sector Solutions Documentation
Question # 4
| A government agency wants to digitize hundreds of PDF forms for its employees.
Which Employee Experience for Public Sector feature(s) are most important to address this opportunity? |
| A. Salesforce OmniStudio, Flows, Employee and Public Sector Data Models, and Employee Community | | B. Salesforce Flows, APEX, Custom Objects, and VisualForce | | C. Salesforce Flows, Customer Community, and Individual Account | | D. Salesforce Flows, Employee and Public Sector Data Models, and Employee Community |
A. Salesforce OmniStudio, Flows, Employee and Public Sector Data Models, and Employee Community
Explanation:
Salesforce OmniStudio, Flows, Employee and Public Sector Data Models, and Employee Community are the most important features of Employee Experience for Public Sector to address the opportunity of digitizing hundreds of PDF forms for employees. Employee Experience for Public Sector is a prebuilt app that comes with Public Sector Solutions. It can help public sector agencies to manage employee programs and benefits, such as leave requests or wellness surveys. Salesforce OmniStudio is a component of Public Sector Solutions that can help public sector agencies to create guided digital forms using OmniScripts. Flows are tools that can help public sector agencies to automate business processes using flows. Employee and Public Sector Data Models are components of Public Sector Solutions that can help public sector agencies to store and organize data using standard and custom objects. Employee Community is a component of Public Sector Solutions that can help public sector agencies to create a digital experience site for employees to access resources and services.
Reference:
https://help.salesforce.com/s/articleView?id=psc_admin_setup_employee_experience.htm &type=5&language=en_US
Question # 5
| A government agency has implemented an eSignature solution and has chosen DocuSign as the vendor. As part of the nonfunctional requirements, the system needs to poll the status of signed envelopes.
What is the best way to achieve this requirement? |
| A. Use the ContractDocumentStatusScheduler Apex class to schedule and poll DocuSign for statuses of envelopes submitted as part of the eSignature process. | | B. Use the ContractStatusScheduler Apex class to schedule and poll DocuSign for statuses of envelopes submitted as part of the eSignature process. | | C. Use the REST API provided by DocuSign to poll the status of a particular envelope. | | D. Use the ContractEnvelopeStatusScheduler Apex class to schedule and poll DocuSign for statuses of envelopes submitted as part of the eSignature process. |
C. Use the REST API provided by DocuSign to poll the status of a particular envelope.
Explanation:
For a government agency implementing an eSignature solution with DocuSign, the optimal approach to polling the status of signed envelopes involves using DocuSign's REST API. This API provides endpoints for querying the status of envelope transactions, enabling real-time updates on the eSignature process. This method allows for the integration of Salesforce with DocuSign's services, ensuring that the status of each envelope is accurately reflected within the Salesforce system. Utilizing the REST API for this purpose leverages the direct communication between Salesforce and DocuSign, providing a robust and efficient solution for tracking eSignature statuses in compliance with the agency's nonfunctional requirements.
Question # 6
| When configuring an inspection, the administrator wants a violation record to be
automatically generated when an inspector indicates that a standard requirement
failed or an issue was identified.
What is the recommended approach for configuring the inspection to achieve this requirement? |
| A. Create a new violation type record and associate it with an appropriate
Assessment Indicator Definition. Select the "Auto-generate" checkbox so it will
generate a V record whenever the AID fails. | | B. In the "Results" picklist field of the Inspection Assessment Indicator Object,
edit the "Fail" and "issue" picklist values and select the "Violations" checkbox for
the values to generate a V record when selected. | | C. Build an auto-launched Flow that will get all the assessment questions in an
inspection. For each question that has a result marked as "Issue" or "Fail",
generate a V record. | | D. In the AP Template, xxxxx |
C. Build an auto-launched Flow that will get all the assessment questions in an
inspection. For each question that has a result marked as "Issue" or "Fail",
generate a V record.
Explanation:
In Salesforce Public Sector Solutions, automating the creation of violation records when certain conditions are met during an inspection can be efficiently achieved using Salesforce Flow. Building an auto-launched Flow allows for detailed customization and control over the logic and actions performed based on the inspection results. Here’s how to set it up:
Create the Flow:
Navigate toSetup>Process Automation>Flows.
Create a newAuto-launched Flow.
Define the Trigger:
Use aRecord-Triggered Flowif you want the flow to be triggered automatically when an inspection record is created or updated.
Get Assessment Questions:
Use aGet Recordselement to retrieve all assessment questions related to the inspection.
Decision Element:
Add aDecisionelement to check each question's result. If the result is marked as "Issue" or "Fail", proceed to create a violation record.
Create Records:
Use theCreate Recordselement to generate a violation record for each failed or problematic assessment indicator.
Activate the Flow:
Save and activate the Flow.
This method ensures that the logic is flexible and can be modified without changing the underlying data model. It leverages Salesforce's powerful Flow Builder to create sophisticated automation rules.
References:
Salesforce Help: Create an Auto-launched Flow
Salesforce Public Sector Solutions Documentation
Question # 7
| After a grantseeker has submitted an application for review. Foodvania needs to review the Funding Request and allocate the funds appropriately. For audit purposes, all expenditures must be tracked according to how the money was disbursed (Mortgage arrearage. Utility assistance, etc.).
Which two would the consultant build to handle this request utilizing Public Sector Solutions(PSS)? |
| A. Recommend using PSS with the Nonprofit Success Pack. | | B. Recommend using PSS with the Outbound Funds Module. | | C. Recommend using PSS with the Grants Management product. | | D. Recommend using PSS with FinancialForce Accounting. |
B. Recommend using PSS with the Outbound Funds Module.
C. Recommend using PSS with the Grants Management product.
Explanation:
The Outbound Funds Module and the Grants Management product are two solutions that can be used with Public Sector Solutions (PSS) to handle the request of deploying a digital experience that enables constituents to sign up for volunteer projects. The Outbound Funds Module is an open source app that can help public sector agencies to track their funding programs, funding requests, disbursements, and expenditures. The Grants Management product is a prebuilt app that comes with PSS and it can help public sector agencies to manage the entire grant lifecycle, from application to award to reporting.
Reference:
https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/manage-grants-with-public-sector-solutions
Question # 8
| What are two possible use- cases for a FlexCard? |
| A. A widget to perform inline edits and calculations within a table quickly | | B. A widget to ask multiple pages of questions in the application form | | C. A widget to aggregate complex data models for quick-glance information | | D. A homepage widget to quickly launch common processes. |
C. A widget to aggregate complex data models for quick-glance information
D. A homepage widget to quickly launch common processes.
Explanation:
FlexCards in Salesforce Public Sector Solutions are used to create highly customizable and dynamic user interfaces. They serve as building blocks to display and interact with data efficiently. Two key use cases for FlexCards include:
Aggregating Complex Data Models for Quick-Glance Information:
FlexCards can be designed to pull data from multiple sources and present it in a consolidated, easy-to-understand format. This allows users to quickly get an overview of relevant information without navigating through different sections or records.
For example, a FlexCard can display a summary of constituent details, open cases, recent interactions, and any pending tasks, all in one place.
Homepage Widget to Quickly Launch Common Processes:
FlexCards can be added to the homepage or any other relevant page as actionable widgets. These widgets can include buttons or links to initiate frequently used processes such as creating a new case, scheduling an inspection, or submitting a service request.
This enhances user productivity by providing quick access to essential functions directly from the homepage.
References:
Salesforce Help: FlexCards Overview
Salesforce Public Sector Solutions Documentation
Question # 9
| A government agency wants to automate the validation of an applicant's date of birth from a driver's license or passport.
Which features are required to automate the validation of the date of birth? |
| A. Files | | B. Attachments | | C. Intelligent Form Reader | | D. Content |
C. Intelligent Form Reader
Explanation:
Intelligent Form Reader is a feature that can be used to automate the validation of an applicant’s date of birth from a driver’s license or passport. Intelligent Form Reader is a component of OmniStudio, which is part of Public Sector Solutions. It allows users to upload documents or images and extract data from them using optical character recognition (OCR) or artificial intelligence (AI). It can also validate the extracted data against Salesforce records or external sources.
Reference:
https://help.salesforce.com/s/articleView?id=psc_admin_setup_intelligent_form_reader.htm &type=5&language=en_US
Question # 10
| A government-supported agency that helps constituents track the status of their claims is using Public Sector Solutions. For claim assessors to review and process claims, it is crucial to see the applications' Decision Explanation Logs.
Which component can be added to see the history of Decision Explanations for a claim? |
| A. Decision Explainer Log History | | B. Log History | | C. Audit Log | | D. Record History |
A. Decision Explainer Log History
Explanation:
Decision Explainer Log History is a component that can be added to see the history of Decision Explanations for a claim. Decision Explainer Log History displays a list of Decision Explanations that have been generated for a claim by a Decision Matrix or a Business Rules Engine (BRE). It shows the date, time, user, rule name, rule outcome, and explanation text for each Decision Explanation.
Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_decision_explainer_log_history.htm &type=5&language=en_US
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Questions People Ask About Public-Sector-Solutions Exam
Salesforce Public Sector Solutions Certification is a professional credential designed to validate an individual's expertise in implementing and customizing Salesforce specifically for the unique needs of government agencies and public sector organizations. By earning this certification, professionals demonstrate their ability to effectively implement and manage Salesforce technologies to improve public sector efficiency and service delivery.
- Salesforce Administrators and Consultants
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Earning this certification offers several advantages:
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Salesforce offers official training courses and study guides available on their website. Additionally, candidates can access online learning platforms like Trailhead, which provides interactive modules and practice exams. Dumps4free dumps, forums, and study groups also offer valuable insights and tips from certified professionals.
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