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Question # 1



Which three things must an admin keep in mind when creating Action Plan Templates'5
A. When creating Action Plan Templates with the Ul. you can designate a plan owner different from the plan creator.
B. When you create an Action Plan from a template for a specific target record, the plan creator can choose whether the date calculation is based on calendar or working days.
C. An Action Plan is a run-time instance of the template that allows you to automate the sequence of the tasks you defined in the template.
D. When you create an Action Plan from a template for a specific target record, item deadlines are calculated using the start date and date offset " defined in the Action Plan Template
E. The Action Plan Template permission set must be added to all users that want to use Action Plans.



B.
  When you create an Action Plan from a template for a specific target record, the plan creator can choose whether the date calculation is based on calendar or working days.


C.
  An Action Plan is a run-time instance of the template that allows you to automate the sequence of the tasks you defined in the template.


D.
  When you create an Action Plan from a template for a specific target record, item deadlines are calculated using the start date and date offset " defined in the Action Plan Template

Explanation:

The following things must be kept in mind when creating Action Plan Templates:

When creating Action Plan Templates with the UI, you can designate a plan owner different from the plan creator. The plan owner is the user who is responsible for executing the tasks in the Action Plan. The plan creator is the user who creates the Action Plan Template or the Action Plan from the template. You can assign a different plan owner for each Action Plan Template or Action Plan.

An Action Plan is a run-time instance of the template that allows you to automate the sequence of the tasks you defined in the template. An Action Plan Template is a reusable blueprint that defines the tasks, owners, and deadlines for a common business process or service request. An Action Plan is a specific implementation of the template that applies to a particular target record, such as an account, contact, or opportunity.

When you create an Action Plan from a template for a specific target record, item deadlines are calculated using the start date and date offset defined in the Action Plan Template. The start date is the date when you create the Action Plan from the template. The date offset is the number of days before or after the start date when each task is due. You can specify different date offsets for each task in the template. Verified References: : Salesforce Help Article 2 : Salesforce Help Article 3 : Salesforce Help Article 4





Question # 2



During the design phase of a project, a consultant needs to provide a Financial Services Cloud (FSC) solution for a business requirement that forces a customer to answer a number of assessment questions to complete the onboarding process. What are three things to consider regarding Discovery Framework?
A. Discovery Framework creates highly capable forms with integrations and advanced logic.
B. Discovery Framework forms cannot be deployed to Communities,
C. Discovery Framework is built based on Salesforce Flow.
D. Discovery Framework can create both standard and hierarchical questions.
E. FSC Discovery Framework allows archiving questions.



A.
  Discovery Framework creates highly capable forms with integrations and advanced logic.


D.
  Discovery Framework can create both standard and hierarchical questions.


E.
  FSC Discovery Framework allows archiving questions.

Explanation:

Discovery Framework is a scalable assessment framework that financial institutions use to gather and evaluate customer information through digital and human channels. Some of the things to consider regarding Discovery Framework are:

Discovery Framework creates highly capable forms with integrations and advanced logic. The forms can be customized with various types of questions, validations, calculations, branching, and integrations with external systems1.

Discovery Framework can create both standard and hierarchical questions. Standard questions are single-level questions that can be grouped into sections. Hierarchical questions are multi-level questions that can have subquestions based on the answer to the parent question2.

FSC Discovery Framework allows archiving questions. Archiving a question removes it from the active question pool and prevents it from being added to new forms. Archived questions can be restored if needed3.

References:

Discovery Framework
Create Questions for Discovery Framework
Archive Questions for Discovery Framework




Question # 3



A consulting firm is asked to add Events and Milestones to a Lightning record page to give financial advisors deeper insights into their customers' lives. What should the consultant configure to enable advisors to capture Once-in-a-Lifetime events and, at the same time, prevent users from accidentally creating more than one event of such an event type?
A. Once-in-a-Lifetime event types
B. Special event types
C. Single event types
D. Unique event types



D.
  Unique event types

Explanation:

To enable advisors to capture Once-in-a-Lifetime events and prevent users from accidentally creating more than one event of such an event type, the consultant should configure Unique event types. Unique event types are event types that can only be created once for each contact or individual, such as birth, death, or marriage. By using Unique event types, the consultant can ensure that advisors can capture important life events for their customers and avoid duplication or inconsistency.




Question # 4



A financial services company needs a custom field for reporting when relating two business accounts to each other. Which object should the administrator configure the custom field on?
A. Contact-Contact Relationship
B. Account
C. Account Account Relationship
D. Account Contact\Relationship



C.
  Account Account Relationship

Explanation:

To configure a custom field for reporting when relating two business accounts to each other, the administrator should configure the custom field on the Account-Account Relationship object. The Account-Account Relationship object is a custom object in Financial Services Cloud that allows you to create and manage relationships between two accounts, such as Household Member, Business Owner, Trustee, or Friend. You can use the Account-Account Relationship object to store additional information about the relationship between two accounts, such as role, start date, end date, or status. You can also use the Account-Account Relationship object to report on the account-account relationships and analyze their impact on your business. Verified References: : Salesforce Help Article [4] : Salesforce Help Article [5]





Question # 5



How should developers configure customized nodes for display in ARC?
A. Select Use LWC from the node Display tab to show the node in a Lightning Web Component
B. Reference the Lightning WebComponent in the Display properties of the custom ARC relationship graph
C. Select Use FlexCard from the node Display tab to show the node in a FlexCard
D. Reference the FlexCard in the Display properties of the custom ARC relationship graph



B.
  Reference the Lightning WebComponent in the Display properties of the custom ARC relationship graph

Explanation:

To configure customized nodes for display in ARC, developers should reference the Lightning Web Component in the Display properties of the custom ARC relationship graph. A Lightning Web Component is a custom framework for creating reusable web components that run natively in browsers and leverage modern web standards. A custom ARC relationship graph is a metadata type in Financial Services Cloud that defines how account-account relationships are displayed in ARC, such as node shape, color, size, label, or icon. You can use Lightning Web Components and custom ARC relationship graphs to create customized nodes for ARC that show additional information or functionality for each account. Verified References: : Salesforce Help Article [9] : Salesforce Help Article [10]





Question # 6



A financial services company is migrating a legacy customer relationship management system to Financial Services Cloud (FSC). The company is requesting that its consulting partner introduce specific customer interaction features mapped to its business processes. What should the consultant consider when introducing the FSC features?
A. If there is a business process for tracking the customer life events and milestones, and timely reminding of opportunities, the Action Plan component is recommended to use.
B. If there is a business process for limiting role-based data visibility, the Interaction Summaries component is recommended to use.
C. If there is a business process for taking detailed notes for client meetings and adding action items, the Action Plan component is recommended to use.
D. If there is a business process for showing common interests and needs across the company's clients, the Interaction Summaries component is recommended to use.



C.
  If there is a business process for taking detailed notes for client meetings and adding action items, the Action Plan component is recommended to use.

Explanation:

Reference: [Reference: Action Plans in Financial Services Cloud for Admins | Salesforce Trailhead, Explanation: Action Plans are a feature of Financial Services Cloud that allow users to create and execute repeatable tasks based on predefined templates. Action Plans can help streamline and standardize business processes, such as onboarding new clients, conducting annual reviews, or resolving service requests. Action Plans can also capture detailed notes for client meetings and add action items to follow up., , , ]




Question # 7



Cumulus Bank's mortgage department is currently using spreadsheets to gather client data for mortgage applications. The bank is interested in improving the efficiency of this process. Which two features should a consultant suggest to Cumulus Bank to implement?
A. The standard mortgage flow templates to build a mortgage flow in Financial Services Cloud
B. Flow Builder to automate these business processes
C. A Mortgage Application’ custom object to hold the collected client data
D. Data Import Wizard to upload the data collected in spreadsheets



A.
  The standard mortgage flow templates to build a mortgage flow in Financial Services Cloud


B.
  Flow Builder to automate these business processes

Explanation:

Salesforce provides features and tools to help financial institutions improve the efficiency of their mortgage processes and provide better experiences for their customers. Some of the features and tools that a consultant can suggest to Cumulus Bank to implement are:

The standard mortgage flow templates to build a mortgage flow in Financial Services Cloud: These are prebuilt flow templates that guide users through the steps of creating a mortgage application, capturing borrower information, and submitting the application for approval7. The templates can be customized to suit the bank’s specific needs and requirements8.

Flow Builder to automate these business processes: Flow Builder is a point-and-click tool that lets users create flows to automate business processes in Salesforce9. Flow Builder can be used to create custom mortgage flows that integrate with other Salesforce features, such as data models, objects, fields, validation rules, and actions10.

References:

Flow Builder for Mortgage
Customize Mortgage Flows
Flow Builder
Create a Mortgage Flow




Question # 8



While working for an insurance client implementing Financial Services Cloud, an API integration between Salesforce and a risk control system has been configured. The consultant is asked to ensure the correct profiles and permissions were set up for this connection. Which two steps should the consultant take?
A. Update the System Administrator profile to include the API Only User.
B. Create a dedicated Integration User.
C. Assign the integration user to the System Administrator profile.
D. Create a new custom profile and ensure API Only is selected.



B.
  Create a dedicated Integration User.


D.
  Create a new custom profile and ensure API Only is selected.

Explanation:

To ensure the correct profiles and permissions for an API integration between Salesforce and a risk control system, the consultant should do the following steps:

Create a dedicated Integration User that will be used to authenticate and authorize the API calls between Salesforce and the risk control system. The Integration User should have a unique username, password, and security token that are not shared with other users or systems. The Integration User should also have the minimum permissions and access settings required to perform the integration tasks.

Create a new custom profile and ensure API Only is selected. The API Only option restricts the user from logging in to the Salesforce user interface, but allows the user to access the Salesforce API. The custom profile should also have the appropriate object permissions, field-level security, record types, page layouts, and other settings that are relevant for the integration. The custom profile should be assigned to the Integration User.





Question # 9



Which three standard fields are available to track a customer’s retirement gial progress?
A. Contributions
B. Actual value
C. Total Value
D. Target value
E. Target Date



B.
  Actual value


D.
  Target value


E.
  Target Date

Explanation:

The following standard fields are available to track a customer’s retirement goal progress:

Actual value, which is a currency field that represents the current value of the goal.
Target value, which is a currency field that represents the desired value of the goal.
Target Date, which is a date field that represents the expected date of achieving the goal.




Question # 10



How should developers configure customized nodes for display in Actionable Relationship Center (ARC)?
A. Select Use FlexCard from the node Display tab to show the node in a FlexCar
B. Reference the Lightning web component in the Display properties of the custom ARC relationship graph.
C. Select OmniScript from the node Actions tab U^jhow the node in an OmniScript.
D. Reference the FlexCard in the Display properties of the custom ARC relationship graph.



D.
  Reference the FlexCard in the Display properties of the custom ARC relationship graph.

Explanation:

To configure customized nodes for display in Actionable Relationship Center (ARC), developers should reference the FlexCard in the Display properties of the custom ARC relationship graph. A FlexCard is a tool that allows users to create custom user interfaces for displaying data from Salesforce or external systems using OmniScripts and Integration Procedures. A custom ARC relationship graph is a metadata type that defines the nodes and edges of a custom relationship graph for ARC. By referencing the FlexCard in the Display properties of the custom ARC relationship graph, developers can customize the look and feel of the nodes and display data from various sources on them.



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Salesforce Financial Services Cloud (FSC) Accredited Professional (AP) Exam (SU24) Exam Dumps


Exam Code: Financial-Services-Cloud
Exam Name: Salesforce Financial Services Cloud (FSC) Accredited Professional (AP) Exam (SU24)

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