Question # 1
| UC telecom has requirement to allow customer to upgrade or downgrade from their existing plan from two play pack to three play packs and vise versa
Which three are the key offering provided by the change of plan feature in communication cloud. |
| A. History of subscription updates and traceability | | B. Supported by digital commerce API | | C. Service Continuity | | D. Migrating in/out from bundle offer | | E. Customer can choose their plan from all pricing books. |
A. History of subscription updates and traceability
C. Service Continuity
D. Migrating in/out from bundle offer
Explanation:
The Change of Plan feature in Communication Cloud offers key capabilities including History of subscription updates and traceability (A), ensuring Service Continuity (C), and supporting Migrating in/out from bundle offers (D). These features enable customers to upgrade or downgrade their plans while maintaining service continuity and providing a clear history of changes for better customer management.References:Salesforce Communication Cloud documentation on subscription management and change of plan features.
Question # 2
| Universal containers (UC) is a communication service provider using commination cloud. UC wants to create a guided ordering processes for their Sales agent and B2C Consumers. Which three option are technically feasible. |
| A. Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via community builder on a salesforce community for customers to leverage the development team’s flow expertize | | B. Use Omni Script for building the guided ordering journey for agents and Omni script via Omni out on a salesforce community for customers to maximize governor limits and performance. | | C. Use Omni Script for building the guided ordering journey for agents and call Omni script via community builder on a salesforce community to maximize reuse | | D. Use OmniScript for building the guided the ordering journey for agents and expose OmniScript via OmniOut on a third-party CMS for Customers to Maximize reuse. | | E. Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via Lightning Out on a third-party CMS for customers to leverage the development team’s Flow expertise. |
A. Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via community builder on a salesforce community for customers to leverage the development team’s flow expertize
C. Use Omni Script for building the guided ordering journey for agents and call Omni script via community builder on a salesforce community to maximize reuse
D. Use OmniScript for building the guided the ordering journey for agents and expose OmniScript via OmniOut on a third-party CMS for Customers to Maximize reuse.
Explanation:
For creating a guided ordering process for both Sales agents and B2C consumers, using OmniScript is the most effective approach. OmniScript allows for the building of dynamic, interactive scripts that can guide users through complex processes, such as order entry. For B2C consumers, calling OmniScript via Community Builder on a Salesforce community maximizes the reuse of the developed scripts and ensures a consistent user experience across agent and consumer interfaces, while also adhering to Salesforce's best practices for community engagement and process automation.References:Salesforce Communications Cloud OmniScript documentation and Salesforce Community Cloud best practices.
Question # 3
| ABC telecom offer advanced B2B connectivity products to companies with multiple service quotes in different regions based quotes and 1000 line items per quote.
Which application suits supports this scnerio? |
| A. Enterprise sales management | | B. Subscriber lifecycle management | | C. Advertising sales management | | D. Multiple subscription management |
A. Enterprise sales management
Explanation:
Enterprise Sales Management (A) is suited for managing advanced B2B connectivity products, especially for companies with complex quoting needs across multiple regions and a high volume of line items per quote, offering robust capabilities to handle such scenarios efficiently.
References:Salesforce Enterprise Sales Management documentation and capabilities overview.
Question # 4
| United Telecom is moving its assets to communication cloud as part of its digital transformation. During the asset migration process, a consultant includes a step to create no change MACD order. Why this is necessary to have this step in migration process? |
| A. To create inventory items to be used in subsequent MACD. | | B. To validate the migrated assets data aligns with assets data model | | C. To validate if decomposition works on migrated assets | | D. To validate if MACD works on migrated Assets. |
B. To validate the migrated assets data aligns with assets data model
Explanation:
Creating a no-change MACD order as part of the asset migration process is essential to validate that the migrated assets data aligns with Salesforce's asset data model. This step ensures that the assets are correctly structured and functional within the Salesforce environment, facilitating future MACD processes on these assets.
References:
Best practices for asset migration and validation in Salesforce Communications Cloud.
Question # 5
| United Telecom has completed the high level design (HLD) phase and has information about the objects involved, data volumes, and file requirements, which three steps should a consultant take to assess the storage need on communication cloud. |
| A. Analyze an external data storage system for more cost effective data storage | | B. Access the archiving strategy and determine how storage will be cleared though archiving. | | C. Analyze the storage usage of the existing legacy system | | D. Calculate the file and data storage required based on required data volume and file attachment requirements. | | E. Identify the storage needs between data storage and file storage. |
B. Access the archiving strategy and determine how storage will be cleared though archiving.
D. Calculate the file and data storage required based on required data volume and file attachment requirements.
E. Identify the storage needs between data storage and file storage.
Explanation:
To assess storage needs, it's important to analyze the archiving strategy (B), calculate the required data and file storage based on data volumes and attachment requirements (D), and differentiate between data storage and file storage needs (E). These steps help ensure that storage is optimized and costs are managed effectively.References:Salesforce documentation on data and file storage management and archiving strategies.
Question # 6
| Infiwawe offers Internet and voice services to residential customers. In order to provision the services engineer have to visit the customer location and install the Modem, then provide the modem related data over phone and share the details required to sent to the fulfillment system. Infiwave has identified that having the technician provide the details in phone is error prone.
What two feature from Industries Order Management shall infiwave use to support this functionality and correct order capture. |
| A. Implement a callout orchestration item to execute a request on the fulfillment system for activation | | B. Implement a manual orchestration item, assign it to the technician and configure an omni scripts for the technician to fill details | | C. Implement a milestone orchestration item to execute request on the fulfillment system for activation | | D. Implement push orchestration item, assign it to technician and configure omni scripts for the technician to fill details |
B. Implement a manual orchestration item, assign it to the technician and configure an omni scripts for the technician to fill details
D. Implement push orchestration item, assign it to technician and configure omni scripts for the technician to fill details
Explanation:
To support manual tasks efficiently and reduce errors, implementing a manual orchestration item assigned to the technician with an OmniScript for detail entry (B), and employing a push orchestration item also configured with an OmniScript (D), are effective. These approaches provide structured interfaces for technicians to input required information directly, enhancing accuracy and integration with fulfillment systems.References:Salesforce Industries Order Management documentation on orchestration items and OmniScripts.
Question # 7
| Universal Container had been using Communication cloud CPQ and order management for their B2B use cases. One of the critical requirement was to send a router code to their downstream system. Sending the router code depends on certain condition *if the customer is moving the internet services and is eligible for router * if the customer is moving the internet service and did not have router before * if customer is renewing the internet service and did not have a router before. Which three option should consultant recommend to meet the requirements above while optimizing order submission performance? |
| A. Implement the router condition logic in the integration layer as callout task | | B. Map all relevant information to the Customer Facing Service (CFS) | | C. Use action type from fulfillment request lines in the callout condition task | | D. Implement the router condition logic within decomposition layer with more conditions. | | E. Use the Action type from Order items to the Decomposition Relationship Conditions. |
A. Implement the router condition logic in the integration layer as callout task
B. Map all relevant information to the Customer Facing Service (CFS)
E. Use the Action type from Order items to the Decomposition Relationship Conditions.
Explanation:
To optimize order submission performance while meeting the router code requirement based on specific conditions, implementing the router condition logic in the integration layer as a callout task (A), using a custom adaptor in Apex for flexibility and memory efficiency between callouts (B), and utilizing the action type from Order items in the Decomposition Relationship Conditions (E) are recommended. This multi-faceted approach ensures that the logic is applied efficiently, conditions are evaluated accurately, and performance is optimized by leveraging the strengths of each layer of the Salesforce architecture.References:Salesforce Communications Cloud documentation on integration patterns, custom Apex development, and order management configuration.
Question # 8
| Exclusive VPN corporation wants to automate their offering of complete B2B services and realizes that their order can be very large and will from time to time violate Order Management’s Document size limits. Which two techniques can a consultant use to migrate the risk of large order hitting governor limits? |
| A. Ensure platform Events mode is enabled for Order Management | | B. User enterprise sales model capabilities to ensure orders are split by site prior to submission to order management. | | C. Asynchronously submit the order to Order Management to allow decomposition and orchestration to happen separately. | | D. Split Line Items in the same order before submitting the order and request an increase to order size limits |
A. Ensure platform Events mode is enabled for Order Management
B. User enterprise sales model capabilities to ensure orders are split by site prior to submission to order management.
Explanation:
To mitigate the risk of large orders hitting governor limits, enabling Platform Events mode for Order Management (A) and using Enterprise Sales Model capabilities to split orders by site before submission to Order Management (B) are effective techniques. These approaches help manage large orders more efficiently by leveraging Salesforce's event-driven architecture and logically segmenting orders for better processing.References:Salesforce Industries Order Management documentation on Platform Events and Enterprise Sales Model best practices.
Question # 9
| The discovery phase has identified the industries order management should integrate with the provisioning system using HTTP protocol, however to activate the service the external system requires two HTTP requests passing formatted JSON payloads. A temporary identifier is returned from the first request and must be used on the second one, but it has no relevance to CRM. The provisioning system is known to reply within 750ms for each request. What are two out of the box options for integration within this system? |
| A. Design for one callout each request and cache the identifier in memory | | B. Design integration procedure that makes both request and returns the result to order Management. | | C. Use Data raptor technology to make the request and return the response to order management | | D. Design for one callout each request and save the identifier in a non-assetizable attribute on the fulfillment request line |
B. Design integration procedure that makes both request and returns the result to order Management.
D. Design for one callout each request and save the identifier in a non-assetizable attribute on the fulfillment request line
Explanation:
For integrating with a provisioning system requiring two HTTP requests with a temporary identifier, designing an integration procedure that manages both requests (B) and saving the temporary identifier in a non-assetizable attribute on the fulfillment request line (D) are effective out-of-the-box options. This approach ensures seamless integration while keeping transient data where necessary without impacting the CRM's data integrity.References:Salesforce Industries Order Management integration best practices and HTTP callout documentation.
Question # 10
| Universal Containers (UC) is implementing communication cloud one of the key drivers of their digital transformation is to migrate their high number of B2C customer churn over the past few years. Which two actions will help identify and proactively reduce churn while minimizing the implementation effect. |
| A. Create Churn trend reports in CRM Analytics that brings the data from communication cloud and legacy system to identify the customer likely to churn | | B. Expose next best action based on Einstein Discovery prediction to give the customer a discount if they are likely to churn. | | C. Create a churn trend app from a template in CRM analytics to identify customer likely to churn | | D. Create a churn trend report via salesforce report based on disconnect order to identify customers likely to churn |
A. Create Churn trend reports in CRM Analytics that brings the data from communication cloud and legacy system to identify the customer likely to churn
C. Create a churn trend app from a template in CRM analytics to identify customer likely to churn
Explanation:
To identify and proactively reduce customer churn, creating churn trend reports in CRM Analytics (A) and utilizing a churn trend app from a template in CRM analytics (C) are effective strategies. These approaches leverage advanced analytics to uncover patterns and insights into customer behavior, helping to predict which customers are likely to churn. This proactiveidentification allows for targeted retention efforts.References:Salesforce CRM Analytics documentation and churn prediction best practices.
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Salesforce Communications Cloud Accredited Professional (AP) Exam Dumps
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