Salesforce-Communications-Cloud Practice Test

T current architecture has two systems one which is sales facing (internal) other is customer facing (website). Currently product catalog is maintained separately in both systems. UT has introduced communication cloud. What approach should consultant recommend for maintaining their product catalog during their digital transformation.

A. Manage the product catalog internally using communication cloud and use cart API to expose the product catalog to website

B. Manage product catalog in communication cloud and periodically synchronize the web channels automatically

C. Manage the product catalog in enterprise product catalog and use digital commerce APIs to extract the product catalog to web channels.

D. Introduce new product catalog primary application that will synchronize both communication cloud and the web channels.

Unified communication is dependents on a large number legacy system that works in virtual product silos. Business capacities are duplicated across multiple system, requiring manual efforts to complete orders and service request. The complex system landscape makes it difficult to support growing business models so UC is planning to upgrade the communication cloud while also considering migration for their existing subscribers to communication cloud. What are three questions consultant should ask that would directly impact the technical factors of their migration strategy?

A. What data and from which system will be migrated

B. Who will be the main point of contact for migration

C. What tools and databases will be used to perform the migration

D. What will be the overall cost for migration?

E. What is the quality, structure and frequency of the data migration?

ABC telecom is using the communication cloud for the B2C business, The B2B business now wants a new quoting solution for their complete B2B products. B2B customers are large enterprises with hundreds of sites, B2B sales representative wants to configure different products based on sites requirements, group sites together, apply discount as per negotiated price and generate a multi-site proposal document. What Solution should a consultant recommend to meet the requirement above?

A. Use Communication Cloud CPQ to create a quote associated with multiple service Accounts Import a list of Sites to represent service Account and configure offers.

B. Leverage the communication cloud (CPQ) master quote and group quote capability to associate service accounts to group quotes. Each location can be associated with Quote Line Item

C. Use Communication Cloud CPQ multisite Quote Capture to upload a site list and configure offers for the sites

D. Use Enterprise Sales Management Quote Negotiation Process to capture Multi-site quote by uploading the site list and configuring the offers for the sites.

UC sales 8 similar home phone offering commercial offerings to its customers. UC wants commercial offering decompose to the same CFS Technical product. What shall consultant recommend to achieve this requirement.

A. Create one decomposition relationship each from all commercial offerings to the same technical product

B. Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to order item

C. Create one decomposition relationship each via one parent class product from all commercial offerings

D. Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to Account.

niversal containers (UC) is a communication service provider using commination cloud. UC negotiate customer specific pricing with a B2B customer, which will subsequently be used for the pricing order by thle customer, which two actions must a consultant take to meet this requirements?

A. Create a New Promotion, Configure Price Overrides for the customer specific pricing and mark it as a Frame Agreement Promotion

B. Create a Contract, add Contract line items for the customer specific pricing and mark it as a Frame Agreement Contract

C. Create New Offering, Configure Price List Entries for the customer specific pricing and mark it as a frame agreement offering

D. Create a Quote, add customer contract based discounts for the customer specific pricing and create a Frame Agreement from the Quote