Exin ITIL-Foundation Exam Questions

Vendor Name: Exin
Certification Name:ITIL Foundation
Exam Name:ITILŪ Foundation

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Exin ITIL-Foundation Exam Questions

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ITIL-Foundation Exam Sample Questions:

Which is responsible for the production of the service design package (SDP)?


Service portfolio management


Service catalogue management


Design coordination


Service design

Service design

Which function is responsible for the closure of an incident record?


Event management


The service desk


Either the service desk or an appropriate third party engineer


Any appropriate function

The service desk

How are groups, teams, departments and divisions classified?










What BEST defines IT service management?


An organization supplying services to only external customers.


The customer of an IT Service provider who defines and agrees the service targets.


The implementation and management of quality IT services that meet business needs.


The resources that are utilized to provide value to customers through services.

The implementation and management of quality IT services that meet business needs.

An incident is proving difficult to resolve. A technician informs their manager that more resource is
needed to restore the service.
What has taken place?


A functional escalation


A service level escalation


An incident resolution


A hierarchic escalation

A hierarchic escalation

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