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Exin ITIL-Foundation Exam Questions


Vendor Name: Exin
Certification Name:ITIL Foundation
Exam Name:ITILŪ Foundation

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Exin ITIL-Foundation Exam Questions


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ITIL-Foundation Exam Sample Questions:



Which is responsible for the production of the service design package (SDP)?

 

Service portfolio management

 

Service catalogue management

 

Design coordination

 

Service design


Service design





Which function is responsible for the closure of an incident record?

 

Event management

 

The service desk

 

Either the service desk or an appropriate third party engineer

 

Any appropriate function


The service desk





How are groups, teams, departments and divisions classified?

 

Processes

 

Functions

 

Roles

 

Technicians


Functions





What BEST defines IT service management?

 

An organization supplying services to only external customers.

 

The customer of an IT Service provider who defines and agrees the service targets.

 

The implementation and management of quality IT services that meet business needs.

 

The resources that are utilized to provide value to customers through services.


The implementation and management of quality IT services that meet business needs.





An incident is proving difficult to resolve. A technician informs their manager that more resource is
needed to restore the service.
What has taken place?

 

A functional escalation

 

A service level escalation

 

An incident resolution

 

A hierarchic escalation


A hierarchic escalation



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