Advanced-Administrator Practice Test

An administrator has created content types for Salesforce CRM Content and has been asked to restrict the content types that are m a library.
How can an administrator meet this requirement^ Choose 2 answers

A.

Add the default content type to the Selected Content Types list.

B.

Add the Related Content related list to the page layout for the associated object.

C.

Add members to the library who are users or members of public groups.

D.

Select the "Restrict the content types available in the library" checkbox

Universal Containers uses territory management to manage its sales territories. Territory managers and sales reps are at the same role level in the sold hierarchy. Account and opportunity objects are set to private. What record access can territory managers have for accounts and opportunities that are assigned to their territories? Choose 3

A.

Transfer all opportunities associated with accounts in the territory, regardless of who owns the opportunities.

B.

Edit all opportunities associated with accounts in the territory, regardless of who owns the opportunities.

C.

View all opportunities associated with accounts in the territory, regardless of who owns the opportunities

D.

View edit transfer and delete accounts assigned to the territory, regardless of who owns the accounts.

Which three capabilities of Live Agent in the Salesforce Console for Service? Choose 3 answers.

A.

Approval Processes can be used to escalate cases in the chat window.

B.

Multiple visitors can chat in one window

C.

The Articles tool can be used to search for Knowledge Articles

D.

Chats can be transferred to other agents.

E.

The Details tab can be used to see information about the visitor

Which two should an administrator consider when enabling Territory Management? Choose 2

A.

Territory hierarchy must match the organization's role hierarchy.

B.

Sharing for accounts, contacts, opportunities, and cases are impacted.

C.

It limits the type of forecasting that can be used.

D.

Users can only be members of one territory at a time

Universal Containers wants to allow its customers to submit support requests across multiple channels. In which two ways can this be accomplished with Salesforce ?

A.

Enable Chatter Answers in the company's Customer Community.

B.

Enable the Service Cloud Console app on the company website.

C.

Create a Live Agent chat button on the company website.

D.

Expose the case feeds option on the company's website.