Advanced-Administrator Practice Test

What access can users have to Accounts and Opportunities when territory management is enabled?

A.

Transfer and Delete opportunities regardless of the owner of the record

B.

View Account records regardless of the account record owner.

C.

Edit, Transfer and Delete Opportunity records regardless of the record of the owner.

D.

Edit Opportunity records regardless of the account owner

Universal Containers has four sales region: North America, APAC, EMEA, and LATAM. Each sales region is led by a VP of sales. Each of the VPs wants to have a dashboard emailed to them every IT Monday morning that contains components with only the data for their region. How can an administrator meet this requirement

A.

Create a reporting snapshot and check the dashboard option, scheduled to be delivered on Monday mornings

B.

Create a separate dashboard with data specific to each sales VP, scheduled to be delivered on Monday mornings

C.

Create one dashboard that includes a filter for each region, scheduled to be delivered on Monday mornings

D.

Create one dashboard using Visualforce to create a filter, scheduled to be delivered on Monday mornings

Universal Containers uses Salesforce Knowledge and has defined its category groups based on the regions of
Europe, of Americas, Africa, and Asia. The administrator needs to restrict visibility of each category to the
sales representatives within each region. How should the administrator
control access to these category groups?

A.

Add custom category groups to the profiles assigned to the sales users.

B.

Modify object settings for the category groups on the sales users profiles.

C.

Add custom category groups to the roles assigned to the sales users.

D.

Add or remove sales users from a public group with access to the category groups

Which Visual Workflows element would you use to prompt a phone rep to wrap up a crossselling function and
end the call with a customer?

A.

Step

B.

Screen

C.

Decision

D.

Assignment

How can content types be used in CRM Content? (Choose two answers.)

A.

With library rules, to limit the number of libraries created.

B.

With validation rules, to capture complete data.

C.

With upload rules, to limit the size of content files.

D.

With content fields, to control the content detail page layout.