Question # 1
Universal Containers (UC) has gone through the design phase of its large initiative involving multiple Salesforce clouds and is about to go into the build phase. The CIOwould prefer to create an internal Center of Excellence (CoE) to implement the solution versus make a third-party organisation responsible for the entire build given that they have the talent internally to support the initiative.
Which two recommendationsshould a Solution Architect make toward creating a CoC? Choose 2 answers |
| A. All development decisions will be made by internal resources. | | B. Documentation around the solution will not be a concern. | | C. Knowledge of the solution will stay within the organization. | | D. It will be much more cost effective to create a CoE. |
A. All development decisions will be made by internal resources.
C. Knowledge of the solution will stay within the organization.
Explanation: A Salesforce Center of Excellence (COE) is a centralized division within your company that oversees and manages all aspects of the Salesforce instance, includingprojects, maintenance, and support12. A COE acts as a central governing body for the entire organization and funnels all decision making and product ownership through a single group2. By creating a COE, you can ensure that all development decisions will bemade by internal resourceswho have direct relationships with stakeholders throughout the company12.
Another benefit of creating a COE is that knowledge of the solution will stay within the organization3. A COE provides leadership, best practices, research, support and training for Salesforce3. By having an internal team that is responsible for implementing and maintaining the solution, you can avoid relying on external vendors or consultants who may not have your best interests at heart or who may leave after the project is done4.
Question # 2
Mask Makers LLC has a traditional sales channel that uses an existing CPQ implementation to process orders. Customers frequently reorder previous purchases quickly and split theorder into several deliveries for different locations. Additionally, these customers are given special pricing through Price Books m CPQ based on annual spending and other parameters. The customer currently makes their purchase by sending an email or calling their appointed sales representative, and then waits to receive a quote.
Mask Makers LLC wants to move away from this very manual and time-consuming process. The company wants to provide its customers with a personalized experience that is simplified and streamlined with existing special pricing visible and the option to self- serve- Mask Makers LLC would also like to deliver this within a short timeframe, as business must continue to grow.
Which design approach should a Solution Architect recommend to meet these requirements within the timeframe while adhering to best practices. |
| A. Implement B2B Commerce and use the CPQ B2B Commerce Connector to integrate to CPQ. Set B2B Commerce as the Product and Pricing master. | | B. Implement B2B Commerce and use the CPQB2B Commerce Connector to integrate to CPQ. Keep CPQ as the Product and Pricing master. | | C. Implement B2B Commerce and use the CPQ B2B Commerce Connector to integrate to CPQ. Allow bidirectional updates to Products and Pricing. | | D. Implement B2B Commerce and build a custom integration to CPQ. Keep CPQ as the Product and Pricing master. |
B. Implement B2B Commerce and use the CPQB2B Commerce Connector to integrate to CPQ. Keep CPQ as the Product and Pricing master.
Question # 3
Universal Containers (UC) delivers packaging solutions to its customers based on volume schedule, which is part of a contract that UC is closing. Customers place orders against these contracts, and the orders are maintained in an ERP system outside of Salesforce.
Employees of UCwant to track invoicing payment status on a monthly basis so that they can identify early when customer orders fall short of the contractual target.
Which two solution components should a Solution Architect recommend to meet this requirement?
Choose 2 answers |
| A. Opportunities and Opportunity Products from Sales Cloud | | B. Product and Revenue Schedules from Sales Cloud | | C. Invoicing payment status sync between Salesforce Billing and ERP | | D. Orders and Order Products from Sales Cloud and a MuleSoft integration with the ERP |
B. Product and Revenue Schedules from Sales Cloud
D. Orders and Order Products from Sales Cloud and a MuleSoft integration with the ERP
Explanation: orders and order products are objects that represent customer requests for products or services after a contract has been signed or an opportunityhas been closed. Orders and order products can be used to track fulfillment status, invoicing status, revenue recognition, and contract compliance.
Orders and order products can be integrated with external systems using MuleSoft, which is a platform thatenables data integration and API management across different applications and sources. MuleSoft can help sync data between Salesforce and ERP systems, such as order details, inventory levels, payment status, etc.
Question # 4
Universal Containers (UC) uses Marketing Cloud and recently added SalesCloud to manage its business activities, as well as B2B Commerce to redesign its website. Today, a lead is created each time a customer leaves the site without finalizing their purchase. The number of leads created is increasing and representatives can nolonger meet their callback deadlines.
With the new website, UC wants to increase the number of finalized sales and offer similar products to customers while reducing the Sales team's workload. Sales representatives should only call back customers if thereis an upsell or cross-sell opportunity.
Which three recommendations should a Solution Architect make to meet these needs' Choose 3 answers |
| A. Createan opportunity when a customer clicks a cross-sell or upsell email link. | | B. Send automated emails in Sales Cloud with discounted offers to customers who abandoned their cart. | | C. Set up lead nurturing with Marketing Cloud and automate emails through journeys. | | D. Stop creating leads in Sales Cloud for abandoned carts. | | E. Put all leads from the abandoned carts in aqueue. |
A. Createan opportunity when a customer clicks a cross-sell or upsell email link.
B. Send automated emails in Sales Cloud with discounted offers to customers who abandoned their cart.
D. Stop creating leads in Sales Cloud for abandoned carts.
Question # 5
Universal Containers (UC) is currently using Sales Cloud, Revenue Cloud, Experience Cloud, and B2B Commerce. B2B Commerce and Experience Cloud are used for UC's end customers while the direct Sales team sells with partners through Revenue Cloud.
However, partners want to work digitally versus through email.
The direct Sales team has asked the CIO how they can expose their Revenue Cloud capabilities to their partners and vendorsusing Salesforce. The CIO knows they are currently using B2B Commerce for customers and is wondering if they can do something similar for partners by exposing CPQ capabilities in Experience Cloud for partners.
What are two questions a Solution Architectshould ask when evaluating either B2B Commerce or CPQ for partners via Experience Cloud?
Choose 2 answers |
| A. Will partners be using CPQ to sell to our customers that are utilizing our B2B Commerce tool today? | | B. Does the direct Sales team co-sell with partners or sell to partners in this new channel model? | | C. Do partners need to do complex configurations or create their special pricing? | | D. What do we need to invest in order to build the channel and where does that investment come from? |
A. Will partners be using CPQ to sell to our customers that are utilizing our B2B Commerce tool today?
C. Do partners need to do complex configurations or create their special pricing?
Explanation: Do partners need to do complex configurations or create their special pricing?2 This questioncan help UC determine if they need to use CPQ for partners, which can provide moreflexibility and functionality for configuring products and applying discounts than B2B Commerce.
Will partners be using CPQ to sell to our customers that are utilizing our B2B Commerce tool today?1 This question can help UC understand if they need to integrate CPQ and B2B Commerce for partners, which can enable a seamless experiencefor both partners and customers across different channels.
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Salesforce Certified B2B Solution Architect Exam (SU24) Exam Dumps
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Questions People Ask About B2B-Solution-Architect Exam
Salesforce B2B Solution Architect is responsible for designing and delivering multi-cloud solutions on the Salesforce platform that deliver business value for customers. Here are some key responsibilities:
- 1. Creating scalable, high-quality solutions that integrate various Salesforce clouds and products.
- 2. Handling data modeling, migration, and sharing to ensure seamless data flow between systems.
- 3. Leading project teams and guiding them through the implementation process.
- 4. Providing technical leadership by choosing the right product features and ensuring the solution aligns with the company's vision and goals.
- 5. Ensuring a positive user experience by designing intuitive and efficient systems.
- 6. Implementing solutions that work across multiple cloud environments.
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