Salesforce B2B-Solution-Architect Test Dumps

A.   All development decisions will be made by internal resources.


C.   Knowledge of the solution will stay within the organization.

Answer DescriptionExplanation: A Salesforce Center of Excellence (COE) is a centralized division within your company that oversees and manages all aspects of the Salesforce instance, includingprojects, maintenance, and support12. A COE acts as a central governing body for the entire organization and funnels all decision making and product ownership through a single group2. By creating a COE, you can ensure that all development decisions will bemade by internal resourceswho have direct relationships with stakeholders throughout the company12.
Another benefit of creating a COE is that knowledge of the solution will stay within the organization3. A COE provides leadership, best practices, research, support and training for Salesforce3. By having an internal team that is responsible for implementing and maintaining the solution, you can avoid relying on external vendors or consultants who may not have your best interests at heart or who may leave after the project is done4.

B.   Implement B2B Commerce and use the CPQB2B Commerce Connector to integrate to CPQ. Keep CPQ as the Product and Pricing master.

B.   Product and Revenue Schedules from Sales Cloud


D.   Orders and Order Products from Sales Cloud and a MuleSoft integration with the ERP

Answer DescriptionExplanation: orders and order products are objects that represent customer requests for products or services after a contract has been signed or an opportunityhas been closed. Orders and order products can be used to track fulfillment status, invoicing status, revenue recognition, and contract compliance.
Orders and order products can be integrated with external systems using MuleSoft, which is a platform thatenables data integration and API management across different applications and sources. MuleSoft can help sync data between Salesforce and ERP systems, such as order details, inventory levels, payment status, etc.

A.   Createan opportunity when a customer clicks a cross-sell or upsell email link.


B.   Send automated emails in Sales Cloud with discounted offers to customers who abandoned their cart.


D.   Stop creating leads in Sales Cloud for abandoned carts.

A.   Will partners be using CPQ to sell to our customers that are utilizing our B2B Commerce tool today?


C.   Do partners need to do complex configurations or create their special pricing?

Answer DescriptionExplanation: Do partners need to do complex configurations or create their special pricing?2 This questioncan help UC determine if they need to use CPQ for partners, which can provide moreflexibility and functionality for configuring products and applying discounts than B2B Commerce.
Will partners be using CPQ to sell to our customers that are utilizing our B2B Commerce tool today?1 This question can help UC understand if they need to integrate CPQ and B2B Commerce for partners, which can enable a seamless experiencefor both partners and customers across different channels.

D.   User Stories Creation with End Customers

Answer DescriptionExplanation: This method can help UC understand what kinds of business outcomes the customers want to achieve by capturing their needs, value propositions, andpain points in a structured format. The Solution Architect should suggest that UC use the Jobs To Be Done Framework and User Stories Creation with End Customers. The Jobs To Be Done Framework involves studying customer behavior to determine what outcomescustomers want to achieveand how customers go about achieving those outcomes. User stories creation with end customers involves gathering information from customers about their goals, needs, and expectations, and using that information to create user stories that can be used to inform the design and development of the solution. Third-party research from well-known organizations and comprehensive surveys to end customers can also provide valuable information, but are not as focused on helping to create a comprehensive understandingof customer outcomes.

D.   Deactivate the Product in Salesforce onceit is deactivated m the ERP. Mark the Opportunity and Quote data in Salesforce as inactive so they do not show up in reporting.

Answer DescriptionExplanation: This way, you can preserve the historical data of your sales transactions related to the deactivated products without deleting them from Salesforce. You can also avoid syncing issues between your ERP and Salesforce by keeping the product status consistent1. Deactivating a product in Salesforce means that it cannot be added to newopportunities or quotes, butit remains visible on existing ones1. You can also deactivate all related prices for that product at the same time by enabling a setting in Product Settings1. To mark an opportunity or quote as inactive, you can use a custom field or a workflow rule thatchanges its status based on certain criteria3.

Answer DescriptionExplanation: This answer shows how the chatbotcan leverage Knowledge articles to provide relevant and helpful information to customers without requiring them to contact a live agent. This can improve customer satisfaction and reduce service costs.

B.   Purchase 30 CPQ licenses and 10 Salesforce Field Service licenses.


D.   Salesforce Field Service, Salesforce CPQ, and Service Cloud for Salesforce CPQ need will need to be installed and customizationswill not be needed for Entitlements.

Answer DescriptionExplanation: CPQ licenses are required for users who need to create quotes for customers, which includes both field service team members and sales representatives. Therefore, 30 CPQ licenses are needed for10 field service team members and 20 sales representatives. Accordingto 23, Salesforce Field Service licenses are requiredfor users who need to access the dispatcher console or the mobile app, which includes only field service team members. Therefore, 10 Salesforce Field Service licenses are needed for 10 field service team members.
Salesforce CPQ is a software that automates pricing and proposal generation of complex products/services, which matches the company’s needs. According to 2, Salesforce Field Service is a software that enablesscheduling and optimization of field service resources, which also matches the company’s needs. According to 5, Service Cloud for Salesforce CPQ isan add-on that allows users to manage entitlements (warranties) and contracts(SLAs) within Salesforce CPQ without customizations.

D.   Phase 1: Sates Cloud - - Phase 2: CPQ -- Phase 3: B2B Commerce