Question # 1
Salesforce associate received a promotion and needs Edit access to fields on opportunity records across the organization. Which user setting need updating to allow Edit access?
|
A. Queue
| B. Permission Set
| C. Public Group
|
B. Permission Set
Explanation:
Permission sets are used to grant additional access to users based on their functional or departmental needs. A permission set can be assigned to multiple users, regardless of their profile. A permission set can include field-level security settings that allow edit access to specific fields on an object. Queues are used to group records and assign them to a team of users who can work on them. Public groups are used to group users, roles, or other groups for the purpose of sharing records or sending email.
Question # 2
| A nonprofit organization wants to help ensure residents in their area receive health checkups. The nonprofit also wants to ensure resident tracking history and all data are stored in a way that complies with local privacy laws. Which Salesforce cloud solution should help meet these needs?
|
A. Health Cloud
| B. Service Cloud
| C. Nonprofit Cloud
|
A. Health Cloud
Explanation:
Health Cloud is the Salesforce cloud solution that should help meet the needs of a nonprofit organization that wants to ensure residents receive health checkups and comply with local privacy laws. Health Cloud is a cloud-based software solution that allows healthcare providers to manage patient relationships, care coordination, and engagement
Question # 3
A salesforce associate is excited to find they can combine the challenge of learning new skills with the chance of winning prizes?
|
A. Super badges
| B. Quests
| C. Ranks
|
C. Ranks
Explanation:
The Salesforce feature that allows an associate to combine the challenge of learning new skills with the chance of winning prizes is Ranks. Ranks are a way to measure your progress and compare it with other learners on Trailhead. You can earn ranks by completing modules, projects, superbadges, and trails. Each rank has a minimum number of points and badges required to achieve it. You can also win prizes by participating in quests, which are time-limited challenges that reward you with swag, certifications, or other goodies1. Superbadges are not a feature that offers prizes, but they are a way to showcase your advanced skills and earn real-world scenario credentials2
Question # 4
A Salesforce Associate is asked to review multiple reports from the current month's folder and bring insight into a meeting.
How should the associate locate all the reports in a single location from the Report object?
|
A. Use the Global search bar
| B. Click on All Reports and use the search bar
| C. Click on All Folders and use the search bar
|
C. Click on All Folders and use the search bar
Explanation:
The way that the associate can locate all the reports in a single location from the Report object is to click on All Folders and use the search bar. All Folders is a menu that shows all the report and dashboard folders that the associate has access to. The associate can search for the current month’s folder by entering its name or keyword in the search bar and then select it to view all the reports in that folder. Using the Global search bar or clicking on All Reports and using the search bar are not as efficient and accurate as using the All Folders menu, because they will return results from all the reports and folders, not just the current month’s folder.
Question # 5
A Salesforce associate wants to learn more about an app to see if it would be a good fir for a business need, but they are not a system administrator. Where can they learn more about the app?
|
A. AppExchange
| B. Trailhead
| C. Global Search
|
A. AppExchange
Explanation:
The place where the associate can learn more about an app to see if it would be a good fit for a business need is the AppExchange. The AppExchange is a marketplace where users can find, install, and review apps, components, and solutions that are built on the Salesforce platform and are available for various purposes and industries. The associate can browse the AppExchange by category, rating, price, or keyword, and see the details, features, screenshots, and reviews of each app. Trailhead is a learning platform where users can learn new skills and earn badges and certifications, but it does not provide information about specific apps. Global Search is a feature that allows users to find records and other items in their Salesforce org, but it does not search for apps outside their org.
Question # 6
Get Cloudy Consulting (GCC) wants to customize its Sales application’s Home tab with additional components. Outside of the org, where should GCC' Salesforce associate go to collaborate with others on solutions that might resonate with GCC users?
|
A. Explore documents In Help and Training.
| B. Ask a question In a Trailblazer Community Group.
| C. Search for modules in Trailhead.
|
B. Ask a question In a Trailblazer Community Group.
Explanation:
The best place for GCC’s Salesforce associate to go to collaborate with others on solutions that might resonate with GCC users is to ask a question in a Trailblazer Community Group. A Trailblazer Community Group is a forum where Salesforce users, partners, customers, and employees can connect, share, and learn from each other. There are groups for different topics, regions, industries, and roles. The associate can join a group that is relevant to their needs and interests, and post a question or a discussion to get feedback and ideas from other members. Exploring documents in Help and Training or searching for modules in Trailhead are also useful ways to learn more about Salesforce, but they are not as interactive and collaborative as asking a question in a Trailblazer Community Group.
Question # 7
Which Trailhead feature should Get Cloudy Consulting use to create a custom teaming path for its employees?
|
A. Projects
| B. Trail mixes
| C. Modules
|
B. Trail mixes
Explanation:
Trailmixes are the Trailhead feature that Get Cloudy Consulting should use to create a custom learning path for its employees. Trailmixes are collections of learning content that users can create, customize, and share with others. Users can add modules, projects, trails, superbadges, and even external links to their trailmixes and assign due dates and points
Question # 8
Get Cloudy Consulting requires a value in the Status field every time a record is created or edited.
What should they do to enforce this?
|
A. Make the field required in Object Manager.
| B. Make the field required with a validation rule.
| C. Make the field required in organization-wide defaults.
|
A. Make the field required in Object Manager.
Explanation:
Making the field required in Object Manager is the simplest way to enforce that a value is entered every time a record is created or edited.
Question # 9
A Salesforce associate wants to add a new related list of cases to the Account. Where should the associate go to add the related list to Account?
|
A. Account Record page
| B. Page Layout
| C. Case Record page
|
B. Page Layout
Explanation:
The related list of cases can be added to the account page layout, which determines the fields, buttons, and related lists that users see when they view an account record.
Question # 10
A Salesforce associate is working from a custom Contact list view and noticed key information is missing. What should they do to add the missing information?
|
A. Edit sharing settings
| B. Select Fields to Display
| C. Edit list filters
|
B. Select Fields to Display
Explanation:
The thing that they should do to add the missing information to the custom Contact list view is to select Fields to Display. Fields to Display is an option that allows the user to customize which columns appear in the list view, based on the fields that are associated with the object. The user can access the Fields to Display option by clicking on the List View Controls menu and then clicking on Select Fields to Display. There, they can add, remove, and reorder the fields that they want to see in the list view. Editing sharing settings or editing list filters are not the correct actions to add the missing information to the list view, because they affect the visibility and the criteria of the records, not the columns.
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