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Question # 1



Eight months ago your company started developing a new product consisting ot several major components. You are the Scrum Master on the team building the "core" component of the product; your component also integrates all the other components.

The Scrum Teams work in monthly Sprints, and the team has forecast that it will deliver the integrated product in three Sprints. Recently the team's progress slowed because of changes to the other components that they integrate. The program manager is extremely upset when they find out that the team will need two more Sprints. The project managers of the other components confirm their adherence to the original forecast.

As a Scrum Master, what could you do to help the Product Owner?

(choose the best answer)
A. You calculate how many additional developers it would take to increase velocity to make the original date. You inform the program manager of the additional budget for these developers. This would then allow meeting the original forecast
B. You remove all items from the Product Backlog tor which development is forecast to be beyond the expected date.
C. You suggest working with the program manager and the project managers of the other components on the ordering and the value of your open Product Backlog items to redefine the possible delivery date.
D. You lengthen your Sprints to accommodate the delays.



C.
  You suggest working with the program manager and the project managers of the other components on the ordering and the value of your open Product Backlog items to redefine the possible delivery date.

Explanation:

As a Scrum Master, you could help the Product Owner by suggesting working with the program manager and the project managers of the other components on the ordering and the value of your open Product Backlog items to redefine the possible delivery date. This would allow you to collaborate with the stakeholders and align on the expectations and priorities of the product. You could also inspect and adapt your integration process and communication channels with the other teams to minimize the impact of changes and dependencies.

References:

The Scrum Guide 2020, section “The Scrum Master”
The Scrum Master Learning Path, module “The Scrum Master as a Coach”
The Professional Scrum Master II Course, topic “Stakeholder Management”




Question # 2



You have just been hired as a Scrum Master by a company new to Scrum. The company wants to use Scrum to build a new product that was conceived by the product management department. You will be the Scrum Master of two new teams that will build a first version of the product. The product management department assigns two new Product Owners, but wants more advice about the required participation with the new Scrum Teams. Which two suggestions would you offer? (choose the best two answers)
A. Having one Product Owner will improve the clarity of accountability to the teams and to the product management department.
B. Two Product Owners are necessary, one for each Scrum Team. They report to an overarching chief Product Owner.
C. Each Scrum Team has a separate Product Backlog, holding each team's assigned requirements.
D. A single Product Backlog should be maintained holding all requirements for the new product.



A.
  Having one Product Owner will improve the clarity of accountability to the teams and to the product management department.


D.
  A single Product Backlog should be maintained holding all requirements for the new product.

Explanation:

A. Having one Product Owner will improve the clarity of accountability to the teams and to the product management department. This is a good suggestion, as it ensures that there is a single person who is responsible for maximizing the value of the product and managing the Product Backlog. Having one Product Owner also avoids confusion, duplication, or conflict among multiple Product Owners who may have different visions, priorities, or expectations for the product.

D. A single Product Backlog should be maintained holding all requirements for the new product. This is also a good suggestion, as it ensures that there is a single source of truth for the product requirements and that they are transparent and visible to all stakeholders. Having a single Product Backlog also enables the Product Owner to order the items based on their value, risk, dependency, and urgency, and to collaborate with the Scrum Teams to select and refine the items for each Sprint.

References:

The Scrum Guide, section 2.3 (The Scrum Team), page 7
The Scrum Guide, section 4.1 (The Product Backlog), page 11
The Scrum Master Learning Path, module 2 (The Scrum Framework), lesson 4 (Sprint Planning)
and lesson 5 (The Sprint Review)




Question # 3



During Sprint Planning, Developers work with the Product Owner to create a forecast for the Sprint. A forecast is a selection of Product Backlog items that the Developers believe are possible to get done by the end of the Sprint. Select two things that explain what done means. (choose the best two answers)
A. Having an Increment that could be released to end users.
B. All work for which enough expertise and skills are present in the Scrum Team.
C. All work performed meets the Definition of Done.
D. All work to create an Increment that is ready for testing.
E. All work to create an Increment that is ready for acceptance testing by the Product Owner.



A.
  Having an Increment that could be released to end users.


C.
  All work performed meets the Definition of Done.

Explanation:

Done means that the Increment is in a usable condition and meets the Scrum Team’s Definition of Done. The Definition of Done is a formal description of the state of the Increment when it meets the quality measures required for the product. The Definition of Done creates transparency by providing everyone a shared understanding of what work was completed as part of the Increment. Having an Increment that could be released to end users means that it is potentially releasable, which is one of the goals of Scrum. All work performed meets the Definition of Done means that the Developers have ensured that every Product Backlog item selected for the Sprint conforms to the agreed quality standards.

References:

  • The Scrum Guide, November 2020, p. 10-11
  • What is a Definition of Done?, Scrum.org, accessed on September 30, 2023
  • DONE Understanding Of The Definition Of "Done”, Scrum.org, December 16, 2019




Question # 4



How does the Scrum Master serve the Scrum Team? (choose the best two answers)
A. The Scrum Master coaches the Scrum Team and the organization how to work empirically.
B. The Scrum Master resolves every impediment that the Developers run into
C. The Scrum Master never intervenes in matters of the Scrum Team, but allows them to maximize their autonomy and freedom.
D. The Scrum Master facilitates Scrum events as requested or needed



A.
  The Scrum Master coaches the Scrum Team and the organization how to work empirically.


D.
  The Scrum Master facilitates Scrum events as requested or needed

Explanation:

The Scrum Master serves the Scrum Team by coaching them and the organization how to work empirically, which means using an evidence-based approach to inspect and adapt the product and the process1. The Scrum Master also facilitates Scrum events as requested or needed, such as the Sprint Planning, the Daily Scrum, the Sprint Review, and the Sprint Retrospective2. The Scrum Master ensures that these events are positive, productive, and kept within the timebox2.

The Scrum Master does not resolve every impediment that the Developers run into, but rather helps them to remove or overcome those impediments themselves3. The Scrum Master also does not never intervene in matters of the Scrum Team, but rather balances between providing guidance and allowing autonomy. The Scrum Master is not a passive observer, but an active servant leader who supports the team in achieving their goals.

References:

  • What is a Scrum Master? | Scrum.org, section “The Accountabilities of the Scrum Master”
  • The Scrum Guide 2020, section “The Scrum Master”
  • What is a scrum master? [+ Responsibilities] | Atlassian, section “Scrum master responsibilities”
  • [The 8 Stances of a Scrum Master by Barry Overeem], section “The Servant Leader”
  • [What Is a Scrum Master (and How Do I Become One)? - Coursera], section “What is a scrum master?”




Question # 5



Which two options describe how project budgeting and financial forecasting work in Scrum? (choose two answers)
A. Scrum does not align with traditional accounting practices. The financial department needs to be given a fixed cost per Sprint per team.
B. Several Sprints may be funded as a single release, with the result of each Sprint being releasable product
C. The only funding is for the run cost (time and materials) of the Scrum Teams, so no budgeting process is needed_
D. It is ideally revisited as frequently as each Sprint to ensure value is being delivered for the investment spent.



B.
  Several Sprints may be funded as a single release, with the result of each Sprint being releasable product


D.
  It is ideally revisited as frequently as each Sprint to ensure value is being delivered for the investment spent.





Question # 6



You are the Scrum Master for four Scrum Teams working from the same Product Backlog. Several of the Developers come to you complaining that work identified for the upcoming two Sprints will require full time commitment from Stella, an external specialist who is not a member of any of the four Scrum Teams. What would you consider acceptable solutions for the problem? (Choose three.)
A. Merge the Scrum Teams into one large Scrum Team for the next two Sprints. When the need for Stella's expertise is over, the teams can separate again.
B. Developers with an interest in Stella's domain could volunteer to take on this work in their respective Scrum Teams.
C. Ask Stella for a plan to hire and train additional people in her domain, and in the meantime work with the Product Owner and Scrum Teams to re-prioritize the work so that tasks not depending on Stella can be done first.
D. Investigate whether additional techniques or frameworks for scaling Scrum would be appropriate for these Scrum Teams.
E. Create a team with Stella and identify people from the Scrum Teams to temporarily work in Stella's domain to learn to better serve the existing teams.



B.
  Developers with an interest in Stella's domain could volunteer to take on this work in their respective Scrum Teams.


C.
  Ask Stella for a plan to hire and train additional people in her domain, and in the meantime work with the Product Owner and Scrum Teams to re-prioritize the work so that tasks not depending on Stella can be done first.







Question # 7



What is one way to determine if the Product Owner is interacting with the Developers enough throughout a Sprint?
A. The Developers should determine the percentage of time the Product Owner is required to be present and monitor whether the Product Owner's average presence is around this figure.
B. Check the Daily Scrum reports to see whether the Product Owner was present at the majority of the Daily Scrum meetings.
C. Observe whether the Developers need to ask the Product Owner questions at times other than during the Daily Scrum.
D. Product Owners and Developers are satisfied with the increment.



D.
  Product Owners and Developers are satisfied with the increment.





Question # 8



In the Daily Scrum, the Product Owner applauds every Developer who moves a Sprint Backlog item to completion. The Product Owner wants to encourage the Developers to make progress visible on the burn-down chart. Select the two best options for the Scrum Master to take. (choose two answers)
A. Nothing. The Scrum Master does not attend the Daily Scrum.
B. Take the opportunity to create more energy and team spirit and encourage everyone to participate in the applause.
C. Coach the Scrum Team about the purpose of the Daily Scrum.
D. Tell the Product Owner your concerns about how his behavior may impact the Developers, and ask him to stop attending the Daily Scrum for some time.



C.
  Coach the Scrum Team about the purpose of the Daily Scrum.


D.
  Tell the Product Owner your concerns about how his behavior may impact the Developers, and ask him to stop attending the Daily Scrum for some time.





Question # 9



Respect is one of the five Scrum values. Which statements demonstrate respectful behavior in the Scrum Team? (choose two answers)
A. Respect the accountabilities of the Scrum Team members.
B. Respect the Product Owner by letting them change the Sprint Goal during the Sprint
C. Respect people, their experience, diversity, and difference in opinion
D. Respect stakeholder expectations that Scrum Teams will meet their forecast.



A.
  Respect the accountabilities of the Scrum Team members.


C.
  Respect people, their experience, diversity, and difference in opinion





Question # 10



Your organization has announced a release to its user base three Sprints from now To be able to include all functionality in the release, work needs to accelerate. The Product Owner puts some testing from the Definition of Done on hold for the next three Sprints, while adding a generic item to the Product Backlog to resolve this in a future release. The Developers object that this will lead to technical debt. Select two ways that explain the impact of technical debt to the Product Owner. (choose two answers)
A. Feature development of a next release is not allowed to start as long as there is technical debt from the current release. The Product Owner should first accept this impact before the Definition of Done can be reduced.
B. A generic Product Backlog item is not good enough. The amount of technical debt will have to be calculated and estimated much more precisely, so the total amount of extra work that needs to be budgeted is well known.
C. Releasing the version creates false assumptions about the actual state of the system. This is likely to result in interruptions during future Sprints in order to react to unforeseen problems arising from not having met the Definition of Done.
D. As development progresses and functionality is added upon the reduced Definition of Done, unknown errors will creep in. The system becomes more difficult to stabilize. Work for the actual release as well as future releases Will be slowed down in unpredictable ways.



C.
  Releasing the version creates false assumptions about the actual state of the system. This is likely to result in interruptions during future Sprints in order to react to unforeseen problems arising from not having met the Definition of Done.


D.
  As development progresses and functionality is added upon the reduced Definition of Done, unknown errors will creep in. The system becomes more difficult to stabilize. Work for the actual release as well as future releases Will be slowed down in unpredictable ways.




Explanation:

Technical debt is the implied cost of rework caused by choosing an easy solution now instead of a better approach that would take longer1. Reducing the Definition of Done for the next three Sprints will create technical debt, which will have negative impacts on the product quality, value, and delivery. Two ways to explain these impacts to the Product Owner are:

Releasing the version creates false assumptions about the actual state of the system. This is likely to result in interruptions during future Sprints in order to react to unforeseen problems arising from not having met the Definition of Done2. This will reduce the transparency, predictability, and adaptability of the Scrum process, and compromise the trust and satisfaction of the customers and stakeholders.

As development progresses and functionality is added upon the reduced Definition of Done, unknown errors will creep in. The system becomes more difficult to stabilize. Work for the actual release as well as future releases will be slowed down in unpredictable ways3. This will increase the complexity, risk, and cost of the product development, and lower the value and quality of the product.



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Professional Scrum Master II Exam Dumps


Exam Code: PSM-II
Exam Name: Professional Scrum Master II

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