Question # 1
Cloud Kicks' sales representatives are complaining that some Lightning webs components
developed as part of the partner onboarding process are slow to load and often unresponsive.
What would be the best recommendation to the team to identify the challenges and remediate the
issue?
|
A. Run the Salesforce Optimizer.
| B. Utilize the Lightning Usage App.
| C. Create a case with Salesforce support.
|
B. Utilize the Lightning Usage App.
Explanation:
The best recommendation to identify and remediate the issue of slow and unresponsive Lightning web components is to utilize the Lightning Usage App, which provides insights into how users interact with Lightning Experience and helps optimize performance and usability. Running the Salesforce Optimizer or creating a case with Salesforce support may not address the specific issue of Lightning web components.
Question # 2
A cross disciplinary team is starting a new design initiative for Cloud Kicks, and the strategy designer is loading the effort. What is one way to increase the team's psychological safety to encourage productive collaboration?
|
A. Ask everyone to share a personal experience.
| B. Ask everyone their expected level of project involvement.
| C. Ask everyone to introduce themselves via title and greatest success
|
A. Ask everyone to share a personal experience.
Explanation:
One way to increase the team’s psychological safety to encourage productive collaboration is to ask everyone to share a personal experience, as this helps build trust, empathy, and rapport among team members. Asking everyone their expected level of project involvement or introducing themselves via title and greatest success may not foster psychological safety, as they may create hierarchy, pressure, or competition.
Question # 3
Cloud Kicks' (CK) product teams are well-led, productive, and meet their KPIs. However, the
teams tend to become siloed and focused on their individual team priorities, occasionally leaving
CK's customer experience fragmented.
Which tool should CK's strategy designer recommend to grow and nurture cross-departmental
collaboration?
|
A. V2MOM with shared methods.
| B. Roadmap of cross-product features
| | C. Annual leadership summit |
A. V2MOM with shared methods.
Explanation:
The best tool to grow and nurture cross-departmental collaboration is V2MOM with shared methods, as this helps align the teams around a common vision, values, methods, obstacles, and measures. A roadmap of cross-product features or an annual leadership summit may not be enough to foster ongoing collaboration and communication.
Question # 4
A design team is following the design thinking process to create a vision for their new loyalty program. While design thinking is an iterative process, there are phases that follow a general order. Which phase encompasses creating Jobs To Be Done?
|
A. Prototype
| B. Define
| C. Deploy
|
B. Define
Explanation:>br>
Creating Jobs To Be Done is part of the define phase of the design thinking process. This phase involves synthesizing the insights from the empathize phase and framing the problem statement in a human-centered way. Jobs To Be Done are statements that describe what customers are trying to achieve or accomplish through a product or service.
References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/create-jobs-to-be-done
Question # 5
A start-up specializing in creating healthcare apps for both patients and family caregivers is looking for ideas to develop new features. The company plans on organizing a brainstorming session with staff members from various teams.
What is a rule strategy designers should follow when facilitating a brainstorming session?
|
A. Emphasize critique of proposed ideas.
| B. Explore qualitative assessment of proposed ideas.
| C. Encourage participants to build on proposed ideas.
|
C. Encourage participants to build on proposed ideas.
Explanation:
One of the rules of facilitating a brainstorming session is to encourage participants to build on proposed ideas, rather than criticize or dismiss them. This fosters a collaborative and creative environment where ideas can be improved and refined.
References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/facilitate-a-brainstorming-session
Question # 6
A strategy designer at Cloud Kicks leads a development team whose stakeholders are notorious for misunderstanding and undervaluing research-driven UX design. Which approach should the designer propose to increase the desire for research-driven decisions?
|
A. Create high-fidelity prototypes to gain design buy-in.
| B. Strictly align to stakeholders' business requirements.
| C. Align UX research goals with stakeholders' goals
|
C. Align UX research goals with stakeholders' goals
Explanation:
The best approach to increase the desire for research-driven decisions among stakeholders who misunderstand and undervalue research-driven UX design is to align UX research goals with stakeholders’ goals, as this helps demonstrate the value and relevance of research for achieving business outcomes. Creating high-fidelity prototypes or strictly aligning to stakeholders’ business requirements may not address the root cause of the lack of desire for research.
Question # 7
A start-up specializing in healthcare is beginning the research and development phases for an application intended for patients and doctors. The strategy designer wants to help both audiences evaluate and prioritize ideas, opportunities, and features toward a shared understanding of a new patient experience. Which tool should be used to facilitate and share this vision"
|
A. Cross-functional survey
| B. Storyboard
| C. Creative brief
|
B. Storyboard
Explanation:
A storyboard is a tool that should be used to facilitate and share the vision of a new patient experience. A storyboard is a visual narrative that illustrates the user’s journey with a product or service, using sketches, images, or text. It helps communicate the value proposition and key features of the solution, and how it addresses the user’s needs and goals.
References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/create-a-storyboard
Question # 8
The strategy designers at Cloud Kicks are leading a large number of projects initiated by various stakeholders. They implement an Impact & Effort matrix to help them prioritize their work. What is the purpose of an Impact & Effort matrix?
|
A. To compare products based on predefined criteria to enable stakeholder discussion
| B. To prioritize projects based on key goals outlined in project framing
| C. To classify projects according to their level of urgency.
|
B. To prioritize projects based on key goals outlined in project framing
Explanation:
The purpose of an Impact & Effort matrix is to prioritize projects based on key goals outlined in project framing. An Impact & Effort matrix is a tool to evaluate and compare projects based on two criteria: the impact they have on achieving the desired outcomes, and the effort they require to implement. Projects that have high impact and low effort are usually prioritized, while projects that have low impact and high effort are usually deprioritized. An Impact & Effort matrix does not compare products based on predefined criteria or classify projects according to their level of urgency.
Question # 9
A strategy designer proposes a multi-step strategy to reach the ultimate goal of making Cloud Kicks a net-zero company. The first step includes analyzing emissions and integrating data-driven insights into operational planning to reduce the carbon footprint of logistics. Each subsequent step builds on prior work and increases measurable progress until the goal is reached.
Which tool should the designer use to connect short-term efforts with long-term impact goals?
|
A. Impact ladder
| B. Project plan
| C. Service blueprint
|
A. Impact ladder
Explanation:
An impact ladder is a strategic tool used to map out the connection between short-term actions and long-term goals. It helps in visualizing how initial steps, such as reducing emissions in logistics, contribute to the overarching objective of achieving net-zero status, ensuring that each phase of the strategy builds towards the ultimate goal.
Question # 10
Claud Kicks (CK) wants to launch a new application that change the processes and operating procedures within the organization propose a rollout of the new application, CK's design team plans on building and testing a Minimum Viable Product (MVP). Which outcome should the team focus on when defining the MVP?
|
A. Testing an outline of all features and possibilities of the product.
| B. Validating or invalidating the essential features of the product.
| C. Assessing essential features of the product with a large group of users.
|
B. Validating or invalidating the essential features of the product.
Explanation:
The purpose of building and testing a Minimum Viable Product (MVP) is to validate or invalidate the essential features of the product, that is, the features that deliver the core value proposition and solve the user’s problem. Testing an outline of all features and possibilities of the product or assessing essential features of the product with a large group of users are not suitable outcomes for an MVP, as they may introduce unnecessary complexity or bias.
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