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Avaya 33810X Exam Questions


Vendor Name: Avaya
Certification Name:ACDS - 3381
Exam Name:Avaya Aura Contact Center Solution Design Exam

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Avaya 33810X Exam Questions


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33810X Exam Sample Questions:



An administrator wants different real-time reporting displays which support the daily work of supervisors. Which two displays are available with AACC? (Choose two.)

 

Call by Call Display

 

Bill Board collection

 

Supervisor Chart

 

Agent Maps


Supervisor Chart


Agent Maps





Refer to the exhibit.

AACC allows the use of campaigns for Sales or Marketing purposes.
Which statement about Outbound campaigns is true?

 

Agent Scripts are loaded Into Agent Desktop from the CCMM Database. 4-C

 

Agent Scripts are loaded Into Agent Desktop from the CCT Database. 1-C

 

Agent Scripts are loaded Into Agent Desktop from the CCMA Database. 3-C

 

Agent Scripts are loaded Into Agent Desktop from the CCMS Database. 2-C


Agent Scripts are loaded Into Agent Desktop from the CCT Database. 1-C





There are several factors why customers will buy from Avaya which Include:
•The sales person understand their business.
•The sales person being perceive as a trusted adviser.
•The proposal contains real value in a manner relevant to them.
What are two additional factors? (Choose two,)

 

The proposal value Is obvious, so It is not discussed.

 

Avaya can deliver what has been promised.

 

Avaya solution Is technologically better or equivalent to other proposals but less expensive.

 

The executive summary section of the proposal highlights the solution features.


The proposal value Is obvious, so It is not discussed.


Avaya solution Is technologically better or equivalent to other proposals but less expensive.





AACC interoperates with which two different Avaya applications? (Choose two.)

 

Avaya Work Force Optimization Select

 

Interaction Center

 

Proactive Outreach Manager

 

Call Back Automated


Proactive Outreach Manager


Call Back Automated





A sales representative is preparing for a customer presentation with market trends for Avaya Aura® Contact Center administration tools and applications. Which two market trends should be Included? (Choose two.)

 

Engaging customers on their terms

 

Customers initiating calls into the Contact Center by telephone only

 

Evolution of the Contact Center agent

 

Contact Center data gathered from generic reports only


Engaging customers on their terms


Contact Center data gathered from generic reports only



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