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Avaya 33810X Dumps

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Question # 1



An administrator wants different real-time reporting displays which support the daily work of supervisors. Which two displays are available with AACC? (Choose two.)

A.

Call by Call Display

B.

Bill Board collection

C.

Supervisor Chart

D.

Agent Maps




C.   

Supervisor Chart




D.   

Agent Maps






Question # 2



Refer to the exhibit.

AACC allows the use of campaigns for Sales or Marketing purposes.
Which statement about Outbound campaigns is true?

A.

Agent Scripts are loaded Into Agent Desktop from the CCMM Database. 4-C

B.

Agent Scripts are loaded Into Agent Desktop from the CCT Database. 1-C

C.

Agent Scripts are loaded Into Agent Desktop from the CCMA Database. 3-C

D.

Agent Scripts are loaded Into Agent Desktop from the CCMS Database. 2-C




B.   

Agent Scripts are loaded Into Agent Desktop from the CCT Database. 1-C






Question # 3



There are several factors why customers will buy from Avaya which Include:
•The sales person understand their business.
•The sales person being perceive as a trusted adviser.
•The proposal contains real value in a manner relevant to them.
What are two additional factors? (Choose two,)

A.

The proposal value Is obvious, so It is not discussed.

B.

Avaya can deliver what has been promised.

C.

Avaya solution Is technologically better or equivalent to other proposals but less expensive.

D.

The executive summary section of the proposal highlights the solution features.




A.   

The proposal value Is obvious, so It is not discussed.




C.   

Avaya solution Is technologically better or equivalent to other proposals but less expensive.






Question # 4



AACC interoperates with which two different Avaya applications? (Choose two.)

A.

Avaya Work Force Optimization Select

B.

Interaction Center

C.

Proactive Outreach Manager

D.

Call Back Automated




C.   

Proactive Outreach Manager




D.   

Call Back Automated






Question # 5



A sales representative is preparing for a customer presentation with market trends for Avaya Aura® Contact Center administration tools and applications. Which two market trends should be Included? (Choose two.)

A.

Engaging customers on their terms

B.

Customers initiating calls into the Contact Center by telephone only

C.

Evolution of the Contact Center agent

D.

Contact Center data gathered from generic reports only




A.   

Engaging customers on their terms




D.   

Contact Center data gathered from generic reports only






Question # 6



A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected. Which additional information is also needed?

A.

The salaries of the executives In the meeting

B.

The design diagram for discussion with customer

C.

The Avaya solutions and services Avaya could offer

D.

The model numbers of the existing contact center equipment




D.   

The model numbers of the existing contact center equipment






Question # 7



A Contact Center manager wants a thin-client desktop with a powerful widget-driven approach.
Which three deployments are allowed for Avaya IX ™Workspaces? (Choose three.)

A.

One-X Agent

B.

Multimedia Contact Server only

C.

Voice and Multimedia Contact Server without Avaya Media Server

D.

Voice and Multimedia Contact Server with Avaya Media Server

E.

Voice Contact Server only




C.   

Voice and Multimedia Contact Server without Avaya Media Server




D.   

Voice and Multimedia Contact Server with Avaya Media Server




E.   

Voice Contact Server only






Question # 8



Different CPU and RAM requirements for virtual machines are specified How many Resource Profiles are defined In a virtualized AACC?

A.

4

B.

2

C.

1

D.

3




A.   

4






Question # 9



A design specialist has scheduled his first discovery conversation with a customer.
Which three factors would the specialist be able to address with the customer? (Choose three.)

A.

Uncertainty

B.

Fear

C.

Doubt

D.

Anxiety

E.

Worry




B.   

Fear




C.   

Doubt




E.   

Worry






Question # 10



The Security Manager of the IT department wants to know about the Web Services Security of AACC. Which requests are used by default to access Manager Administration?

A.

HTTP

B.

FTPS

C.

HTTPS and FTPS

D.

HTTPS




D.   

HTTPS





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Avaya Aura Contact Center Solution Design Exam Dumps


Exam Code: 33810X
Exam Name: Avaya Aura Contact Center Solution Design

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