33810X Practice Test

During the discovery conversation with South Travel Stores, they said they want to leave a chat message for the experts if they are not available. Which component would the sales person offer South Travel Stores?

A.

Co-browse Snap-In

B.

Multimedia Messaging

C.

Messaging (AAM)

D.

Context Store Snap-In

A Contact Center manager wants a first contact resolution with Avaya Agent Desktop Based on Avaya Breeze®, which solution would Avaya offer with AACC?

A.

Engagement Assistant

B.

Presence Service

C.

Microsoft Lync

D.

Avaya Multimedia Messaging

Contact Center Multimedia supports a powerful Email Handler.
Which two sub-types of Email attachment files are supported? (Choose two.)

A.

Voice Mail

B.

Instant Messaging

C.

Short Message Service

D.

Web Communication

An IT manager wants a Callback offer leveraging AACC scripting and Web services, as well as the outbound capability of AACC. What Is this solution called?

A.

Call Completion No Reply (CCNR)

B.

Call Back Assist (CBA)

C.

Call Back Request (CBR)

D.

Call Completion Busy Subscriber (CCBS)

A customer needs an application that is provided free of charge, and allows them to reduce the time required to develop and maintain scripts, workflows, and applications in the Avaya Aura® Contact Center. Which application will meet the customer's requirements?

A.

Avaya Control Manager

B.

Avaya one-X® Agent Desktop

C.

Avaya Agent Desktop

D.

Avaya Contact Center Orchestration Designer