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User-Experience-Designer Practice Test


Page 4 out of 42 Pages

What would it mean for the user when designing perceivable content?


A. The content should only be visible.


B. The content should not be visible to all senses.


C. The content should not be visible to all senses.


D. The content should only be audible.





A.
  The content should only be visible.

Explanation:

According to the Web Content Accessibility Guidelines (WCAG), which are the leading international standards for accessible web design, perceivable content is content that can be presented to users in ways they can perceive. This means that the content should be available tothe senses (vision, touch, and hearing) either through the browser or through assistive technologies like screen readers, screen enlargers, and others1. Therefore, the content should only be visible is the correct answer, as it implies that the content can be seen by users who rely on vision to access the web. The other options are incorrect, as they suggest that the content is not perceivable to all users.

References:

Web Accessibility For Beginners | DigitalOcean, Perceivable: Content on the web should be perceivable.

Cloud kicks is planning its einstein Bot implementation and has identified common issues the Bot can resolve. CK has determined that extensive technical planning is needed for bot effectiveness and customer satisfaction


A. Training and support for planning


B. user interface planning


C. deboarding planning


D. voice and tone planning





B.
  user interface planning

Explanation:

User interface planning is an essential part of the Einstein Bot implementation process, as it involves designing the bot’s appearance, behavior, and interactions with the customers. User interface planning can affect the bot’s effectiveness and customer satisfaction, as it can influence the clarity, efficiency, consistency, and beauty of the bot’s experience. User interface planning includes1:

Choosing a bot avatar and name that match the brand and tone of the company
Configuring the bot greeting and fallback messages that set the expectations and boundaries of the bot’s capabilities
Designing the bot dialogues and menus that guide the customers through the conversation and provide relevant options and information
Testing and iterating the bot user interface based on user feedback and analytics References: Einstein Bots Project Planning | Salesforce Trailhead

Cloud Kicks has a content-rich set of record pages and wants its UX Design team to organize and consolidate them. Which Salesforce Lightning Design System (SLDS) component should be used to organize and consolidate content?


A. Data Tables


B. Modals


C. Q Tabs





C.
  Q Tabs

Explanation:

Q Tabs are a type of SLDS component that can be used to organize and consolidate content on a record page. Q Tabs are a variant of the Tabs component that are designed for use in the Lightning App Builder. Q Tabs allow users to switch between different views of related information within the same context. Q Tabs can also be nested to create subtabs within a tab. Q Tabs can help UX designers to create content-rich record pages that are easy to navigate and consume. Q Tabs can also help to reduce clutter and scrolling on a record page by grouping related content into tabs. Q Tabs can be customized with different icons, labels, and badges to indicate the type and status of the content in each tab. Q Tabs can also be configured to load content dynamically or on demand, which can improve the performance and user experience of the record page.

References: Q Tabs Component Blueprint | Lightning Design System, Tabs Component Blueprint | Lightning Design System, Tabs | Lightning Web Components Developer Guide | Salesforce Developers

A UX Designer interviews a user who spends most of their time moderating forums, enforcing community standards, and providing member support. Which Salesforce persona does this user align with?


A. Site Admin


B. Community Manager


C. Support Manager





B.
  Community Manager

Explanation:

A Community Manager is a Salesforce persona who is responsible for creating, managing, and moderating online communities that connect customers, partners, and employees. They spend most of their time engaging with community members, enforcing community standards, and providing member support. A Community Manager aligns with the user who performs similar tasks in moderating forums.

References: : Salesforce Personas : Community Manager Roles and Responsibilities

Cloud Kicks wantsto represent stages for opportunities within the sales process. Which Salesforce Lightning Designing System (SLDS) component should be recommended?


A. Scoped Tabs


B. Activity Timeline


C. Progress indicator


D. Path





D.
  Path

Explanation:

The Path component is a Salesforce Lightning Design System (SLDS) component that can be used to represent stages for opportunities within the sales process. The Path component displays the stages as a horizontal bar with icons and labels, and highlights the current stage with a blue background. The Path component also allows users to move opportunities to different stages, view and edit key fields for each stage, and access guidance and tips for each stage. The Path component can be added to any object that has a picklist field with values that represent stages, such as the Stage field on the Opportunity object12.

References:

Path Component
Set Up a Path for Your Sales Team


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