TK0-201 Practice Test

During the start of a class an instructor uses jargon and acronyms that are familiar to most
of the learners and that are part of the course content. Which of the following BEST
describes what the instructor is doing?

A.

The instructor is establishing credibility and using appropriate communication skills.

B.

The instructor should avoid using jargon and acronyms before explaining them because
it could confuse the learners.

C.

The instructor is establishing credibility but is not using appropriate communication
skills.

D.

By using jargon and acronyms the instructor is being arrogant and showing off their skill
level in the subject matter.

A contract trainer is delivering a customized course at a client site. In each of the last two
sessions, the client has noted that the material contains incorrect information regarding
several products. The client now noticesthat the mistakes are still in the material. The
trainer has mentioned this problem twice to the development team and is frustrated. The
BEST option for the trainer is to:

A.

Create supplemental handouts with the correct product information.

B.

Call the manager of the development department and emphasize the department's
incompetence.

C.

Tell the client to take personal responsibility to ensure the mistakes are corrected.

D.

Skip delivering that portion of the course until the material is updated.

Which of the following statements BEST describes 'synchronous training' when discussing
Internet learning technologies?

A.

Synchronous training refers to training delivered to a participant group of varied genders
at the same time.

B.

Synchronous training refers to training delivered to a geographically dispersed group of
participants at the same time.

C.

Synchronous training refers to training delivered by a skilled instructor using various
collaboration tools at different times.

D.

Synchronous training refers to training delivered in any classroom setting where all
participants are collaborating at the same time.

A learner asks a question that the instructor did not understand. Which of the following
should the instructor do?

A.

Ask the learner to hold the question until a break and then discuss the question.

B.

Ask the learner to rephrase the question.

C.

Ask the class to rephrase the question.

D.

Ask the learner to research the answer and share their findings with the class.

While an instructor is answering questions during a course it is BEST for them to:

A.

Answer the learner's questions by completely verifying their understanding of the
subject.

B.

Answer the question by referencing supporting documentation so the documents
become tools.

C.

Preface the answer with the learning objective and referenced section of the training
course.

D.

Create an open culture of information taken from every learner's background and job
experience.