Service-Cloud-Consultant Practice Test

Explanation:
For onboarding new employees and delivering new hire training more efficiently, including providing access to job information such as benefits, internal job openings, and mandatory employee training, an Experience Cloud site is the recommended solution. Experience Cloud sites enable organizations to create branded, mobile-responsive portals for specific user groups, such as new hires. This platform can be customized to deliver a wide range of content, including training modules, HR documents, benefits information, and internal job listings, in a user-friendly format. It also facilitates engagement and collaboration among new hires and HR, enhancing the onboarding experience and ensuring that new employees have easy access to all the resources they need to start their journey with the company successfully.

Explanation:
Creating a self-service Help Center is a good way to help customers resolve issues by browsing Knowledge articles and submit a case if they need more information. A self-service Help Center is an Experience Cloud site that provides customers with access to Knowledge articles, case management, and other features. Customers can search for articles that answer their questions, rate and comment on articles, and create cases if they need further assistance.
Verified References:
Create a Self-Service Help Center

Explanation:
Approving articles from the Knowledge approval page to Publish is a necessary step to make articles visible in all the selected channels after implementing a review process for all new knowledge articles. The Knowledge approval page is a page that shows all the articles that are pending approval or have been approved or rejected. Approving articles from this page will change their status to Published, which means they are visible in all the selected channels, such as internal app, customer community, or public knowledge base.

Explanation:
When migrating from a legacy case management system to Salesforce, it's essential to retain the existing parent-child relationships between cases. Migrating parent and child cases together ensures that these relationships are preserved in the new system. This approach requires careful planning and mapping of case relationships during the migration process to maintain the hierarchical structure of cases, ensuring continuity and integrity of case management practices in Salesforce.