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Salesforce-Communications-Cloud Practice Test


Page 3 out of 16 Pages

UT have finalized a design for launching sales & self-service channels to enhance user experience. Which two out of box capabilities should UT should use to support customers through multiple channels.


A. Custom API via lightening Out


B. Digital commerce SDK


C. Digital Commerce API


D. Cart Based API using Omni Out





B.
  Digital commerce SDK

C.
  Digital Commerce API

Explanation:

To enhance user experience across sales and self-service channels, UT should utilize Digital Commerce SDK (B) and Digital Commerce API (C). These out-of-the-box capabilities enable the development of customized digital commerce experiences, supporting customers through various channels efficiently.References:Salesforce Industries Digital Commerce documentation and API guides.

A company is selling voice products to business customers. The offer allows customers to select devices of various models. The product modeler intends to create a phone add-on product specification with voice offers with a cardinality that allows up to 700. Which of the three statement are valid regarding the product model in this scenario?


A. Since the product model uses OOTB feature of EPC, MACD operations and decomposition are guaranteed to work well


B. Modeling children with large cardinalities can result in processing inefficiencies for MACD operations.


C. Product Model use hierarchical modeling which is natively supports EPC


D. Product model uses OOTB features from EPC. Decomposition may fail when the maximum number of products is processed.


E. This type of modeling is not supported in EPC and modular should follow a flat modelling technique.





B.
  Modeling children with large cardinalities can result in processing inefficiencies for MACD operations.

C.
  Product Model use hierarchical modeling which is natively supports EPC

D.
  Product model uses OOTB features from EPC. Decomposition may fail when the maximum number of products is processed.

Explanation:

In scenarios with high cardinalities, such as allowing up to 700 devices for a voice offer, it's important to note that modeling children with large cardinalities can lead to processing inefficiencies for MACD operations (B), and that decomposition might fail when processing the maximum number of products (D). While EPC supports hierarchical modeling, large cardinalities require careful consideration to ensure system performance.References:Salesforce EPC documentation and best practices for product modeling.

UC is a communication service provider using communication cloud. UC done migration by successfully loading full data set into a Full copy sandbox with no errors. UC have started loading data in production. What two action a consultant shall recommend once the load is completed in production?


A. Analyze and resolve any errors that were encountered and perform additional data load for any failed records


B. Validate that the resulting volumes in production match expectation, and spot check record for individual corrosiveness


C. Inform the business that data migration is completed and errors resolved in development


D. Raise support case to retrieve a data load report to summarize the data load.





A.
  Analyze and resolve any errors that were encountered and perform additional data load for any failed records

B.
  Validate that the resulting volumes in production match expectation, and spot check record for individual corrosiveness

Explanation:

Once the data load is completed in production, it's crucial to analyze and resolve any errors encountered (A) and validate that the data volumes match expectations, including spot checks for accuracy (B). These steps ensure the integrity and correctness of the migrated data in the production environment.References:Salesforce data migration best practices and validation techniques.

An organization is requesting a negotiated price from UT in their quote for the order which two business flows should UT have in place in communication cloud to meet the customer requirement?


A. Design order capture and order fulfillment flows


B. Design a quoting flow to negotiate price and discount approval process.


C. Design a contract creation and contract renewal flows


D. Design opportunity management flows and convert the opportunity to quote.





B.
  Design a quoting flow to negotiate price and discount approval process.

D.
  Design opportunity management flows and convert the opportunity to quote.

Explanation:

To accommodate a request for a negotiated price, designing a quoting flow that includes a price negotiation and discount approval process (B), and managing opportunities with a flow to convert them to quotes (D), are crucial. This ensures that UT can efficiently manage custom pricing requests within the Communication Cloud environment.References:Salesforce CPQ and Sales Cloud documentation on quoting and opportunity management.

UT required bulk ordering to be implemented in communication cloud base to capture order broadband speed to its customer and applying promotions. Which two steps should consultant take to perform the impact assessment for bulk ordering in communication cloud


A. Evaluate the various business scenarios for bulk orders in order design automation for order capture and orchestration


B. Evaluate the various business scenarios for bulk orders in order to access platform governor limits (CPU time, Database utilization)


C. Identify the volume and access feasibility from a platform governor limit perspective (CPU time, Database utilization)


D. Identify the business rules need to be implemented for creation and fulfillment of bulk orders.





A.
  Evaluate the various business scenarios for bulk orders in order design automation for order capture and orchestration

C.
  Identify the volume and access feasibility from a platform governor limit perspective (CPU time, Database utilization)

Explanation:

For bulk ordering, evaluating business scenarios to design automation for order capture and orchestration (A) and assessing volume and platform governor limits (C) are essential steps. These help understand the impact on system performance and identify necessary optimizations for efficient bulk order processing.References:Salesforce platform governor limits and bulk order processing best practices.


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