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Get Cloudy Consulting (GCC) currently supports its customers via calls and emails. GCC wants to meet the needs of digitally savvy customers by offering support via web chat as well as SMS,Facebook Messenger, and WhatsApp. Which Salesforce product should meet this need?
A. Service Cloud
B. Experience Cloud
C. Sales Cloud
Explanation:
Service Cloud is the Salesforce product that should meet the need of Get Cloudy Consulting to offer support via web chat and other digital channels. Service Cloud is a cloud-based customer service platform that allows agents to deliver fast and personalized service across multiple channels, such as phone, email, web, social media, and messaging apps. Service Cloud also provides tools for case management, knowledge base, self-service, and analytics.
An employee at Get Consulting recently changed their name and received a new username. Where should these changes be updated?
A. Contact Record page
B. User Record page from Setup
C. User profile page
Explanation:
The user record page from Setup is where the changes should be updated. The user record page from Setup allows the user to view and edit the information and settings of a user, such as name, username, email, profile, role, and license. The user record page from Setup can be accessed by clicking the Setup icon in the header, then clicking Users > Users, and then clicking the name of the user. The contact record page is where the user can view and edit the information of a contact, such as name, phone, email, account, and address. The contact record page does not affect the user’s username or login access. The user profile page is where the user can view and edit their personal information, such as name, email, password, and language. The user profile page does not allow the user to change their username or license.
How can a user see only contacts from a specific city on the 'New This Week" list view without changing what other users see?
A. Change the permissionsso theycan only see records from the specific city.
B. Clone the list view with a new name, and filter by the specific c
C. Build a private report for contacts that is filtered by the specific city.
Explanation:
The user can clone the list view with a new name, and filter by the specific city to see only contacts from that city on the list view. This will not affect what other users see on the original list view.
An employee at Get Cloudy Consulting recently changed their name. They received a new email address Where should these changes be updated?
A. User Record page from Setup
B. User Profile page
C. Contact Record page
Explanation:
The place where the employee should update their name and email address changes is the User Record page from Setup. The User Record page is where the employee can view and edit their personal information, such as name, email, username, alias, and profile. The employee can access the User Record page by clicking on their profile icon and then clicking Settings. Then, they can click on Personal Information under My Personal Information and edit their name and email address. The User Profile page is where the employee can view and edit their profile picture, about me, title, and contact information, but not their name and email address. The Contact Record page is where the employee can view and edit their contact details, such as phone, address, and social media accounts, but not their name and email address.
Get Cloudy Consulting gets 90°^b of its business from trade shows. Sales reps create many lead records during these events, but they often forget to change the Lead Source field toTrade Show'. What should help the sales reps when they create these lead records?
A. Make an assignment rule named Trade Show' to only assign leads to sales reps.
B. Format a validation rule requiring the Lead Source field to equal Trade Show'.
C. Change thedefault value of the Lead Source field from 'Web' to Trade Show'.
Explanation:
Changing the default value of the Lead Source field from ‘Web’ to ‘Trade Show’ is the best way to help the sales reps when they create these lead records, as it will automatically populate the field with the correct value, and save them time and effort.
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