Question # 1
Need to select one severity option which is best |
A. Picklist | B. Radio button
| C. Checkbox |
B. Radio button
Explanation:
For selecting one severity option from a predefined set, radio buttons are the best choice. This control allows users to see all available options and select exactly one, ensuring clear and error-free selection. Unlike checkboxes, which are suitable for selecting multiple options, radio buttons inherently prevent multiple selections, which is ideal for severity levels where only one should be applicable at any given time.
Question # 2
Which requirement demonstrates the need configure correspondence?
|
A. Phone a customer for additional information about the case
| B. Case worker receives a mobile push notification to approve an insurance claim
| C. Assign a new insurance claim to a case worker to process
| D. Email the case worker when the insurance claim is routed to their worklist
|
D. Email the case worker when the insurance claim is routed to their worklist
Explanation:
Correspondence in Pega typically involves automated communication mechanisms within workflows:
D. Email the case worker when the insurance claim is routed to their worklist. This requirement clearly demonstrates the need for configuring correspondence to automate the process of notifying case workers via email when certain events occur, such as routing an insurance claim to their worklist. This ensures timely and effective communication within the case management process.
Question # 3
You need to localize correspondence into a language that is unavailable in the Pega language pack. Which option satisfies the requirement? |
A. Leverage translation services SOAP calls and enable records for translation.
| B. Configure a field value record that contains the correspondence text.
| C. Create the Translation rule manually and include the rule in the application ruleset.
| D. Run the Localization wizard and add translations to Translation.html.
|
C. Create the Translation rule manually and include the rule in the application ruleset.
Explanation:
To localize correspondence into a language not provided by the Pega language pack:
C. Create the Translation rule manually and include the rule in the application ruleset. When a specific language pack is unavailable, manually creating a Translation rule allows for custom translations to be added to the system. This rule should be included in the application ruleset to ensure it is applied throughout the application, catering to the specific language needs.
Question # 4
Creating a new rule in Pega Platform is typically done to define a new behavior or functionality in the application, which can then be reused as needed. In the given scenario, a designer is reusing a UI section every time the same behavior is needed in the application. By creating a new rule for the UI section, the designer can ensure consistent behavior and avoid duplicating effort.
For which use case do you create a new rule in a Pega Platform™ application? |
A. A developer creates a parallel process to audit changes that a service agent makes.
| B. A developer makes changes to an email message configured in the case life cycle.
| C. A designer reuses a UI section every time the same behavior is needed in the application.
| D. A business user issues a change request for the application to set the default value of a field.
|
C. A designer reuses a UI section every time the same behavior is needed in the application.
Explanation:
In Pega Platform, creating a new rule is an effective way to define and encapsulate specific behaviors or functionalities that can be reused across the application, enhancing maintainability and consistency. When a designer reuses a UI section frequently across different parts of the application, creating a rule for this UI section ensures that it maintains uniform behavior wherever it is used. This approach prevents duplication of design efforts and ensures that any updates to the UI section are centrally managed and uniformly propagated throughout the application.
Question # 5
Which of the following events can you trace by using the Tracer tool? |
A. User authentication
| B. Data sources
| C. Data transforms
| D. Service-level agreements
|
C. Data transforms
D. Service-level agreements
Explanation:
The Tracer tool in Pega is used for debugging and provides real-time diagnostics of rule execution. It can trace various events, including:
C. Data transforms: Tracer can be used to trace the execution of data transforms, which are rules that define how data is set or copied from one or more sources to a target.
D. Service-level agreements: The tool can also trace the execution of service-level agreements (SLAs) to ensure that they are triggered and actioned as configured, particularly useful for understanding and troubleshooting the timing and escalation actions within case processing.
While Tracer is a powerful tool for rule execution diagnostics, it is not typically used for tracing user authentication events directly; other logging and auditing mechanisms would generally handle that. Data sources are usually traced through the use of the Data Page debugging tools rather than the Tracer, although the Tracer can show the execution of rules that interact with data sources.
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