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A Pega developer working on customizing GetNextWork functionality has overridden the
GetNextWork_WorkBasketUrgencyThreshold application settings rule, because they want to define a minimum cutoff value for assignment urgency. Overriding this value can speed things up by changing the order in which assignment candidates are examined. As an LSA, which one of the following would you recommend as a best practice in this situation?
A. To simplify migration, create a separate ruleset for customization of GetNextWork functionality.
B. To keep in sync with the work list, change the Urgency Threshold for the worklist as well.
C. To avoid customization, do not approve check-in of the rule.
D. To simplify testing of GetNextWork functionality, supply different cutoffs for different production levels.
Explanation:
Creating a Separate Ruleset:
It is considered best practice to isolate customizations in a separate ruleset to simplify future migrations and upgrades.
Benefits of Separate Ruleset:
Easier to identify and manage customizations.
Simplifies the process of moving custom rules between environments.
Reduces the risk of conflicts during upgrades.
Implementation:
Define a new ruleset specifically for the custom GetNextWork functionality.
Override the necessary rules within this ruleset.
References:
Pega Best Practices Guide
Pega Academy Course on Rule Management and Versioning
An e-commerce application offers special discounts on a seasonal basis. A business manager is authorized to maintain these discounts. Which of the following options is the best possible solution for maintaining the discounts?
A. Create a case that performs the data updates.
B. Use a list landing page without the default data sources.
C. Provide a Harness to update the discount details.
D. Use a list landing page and define the default data sources.
Explanation:
The best solution for maintaining discounts in an e-commerce application by a business manager is:
List Landing Page with Default Data Sources (D):
A list landing page provides an intuitive interface for business users to view, manage, and update discount details. By defining default data sources, the data is automatically fetched and displayed, simplifying the maintenance process.
This approach ensures that business managers can easily access and modify discount information without needing deep technical knowledge.
References:
Pega Platform Help on Configuring Landing Pages
An attribute-based access control configuration evaluate the attributes of the operator creating the
case. A data page contains the value used in the evaluation.
A. Use the data page as a restriction method in the access control policy.
B. Use the data page as a the policy condition value in the access control policy condition
C. Use the data page as a the permit access if the value in the access control policy
D. Use the data page as a the policy condition column source in the access control policy condition
Explanation:
In attribute-based access control (ABAC) configuration, if you need to evaluate attributes from a data page, you should use the data page as the policy condition value in the access control policy condition. This allows the system to evaluate the current value from the data page when enforcing access control rules.
[Reference: Pega documentation on Security > Attribute-Based Access Control (ABAC) > Using Data Pages in ABAC Policies, , ]
As a Customer Service Representative, you present an offer to a customer who called to learn more about a new product. The customer rejects the offer. What is the next step that Pega Customer Decision Hub takes?
A. Stops presenting offers to the customer
B. Adds the customer to the potential churn list
C. Reevaluates the Next-Best-Action
D. Sends a detailed email about the offer
Explanation:
Next-Best-Action Reevaluation:When a customer rejects an offer, Pega Customer Decision Hub reevaluates the Next-Best-Action to determine the next most relevant action for the customer. This ensures that the customer's needs and preferences are continuously considered.
Process Steps:
Capture the rejection event.
Trigger the reevaluation process.
Determine the next best offer or action based on updated customer data and context.
References:
Pega Documentation on Customer Decision Hub outlines the process of handling offer rejections and reevaluating Next-Best-Actions.
U+ Bank, a retail bank, introduced a new mortgage refinance offer in the eastern region of the country. They want to advertise this offer on their website by using a banner, targeting the customers who live in that area. What do you configure in Next-Best-Action Designer to implement this requirement?
A. Applicability rules
B. A prioritization formula
C. A customer segment
D. An audience
Explanation:
• Identify the Target Audience: To ensure that the advertisement targets customers in the eastern region, you need to define a specific customer segment that includes customers residing in that area.
• Customer Segment Configuration: In Pega's Next-Best-Action Designer, customer segments allow you to group customers based on specific attributes, such as location, ensuring that only the relevant audience sees the offer.
• Implementation: Configure the customer segment by setting the geographic criteria to include customers from the eastern region.
• Reference: Pega Marketing and Customer Decision Hub documentation emphasize the use of customer segments to personalize and target offers effectively (Pega Customer Decision Hub, Segmentation and Targeting).
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