Question # 1
An administrator is tasked to utilize a Product Price Book which is managed on an external platform. How can the administrator meet this requirement? |
A. Create an External Data Source in Setup which references the external platform where the Pricebook is held | B. Go to Setup. Order settings, and select Enable Optional Price Books for Orders | C. This is not possible,all Products require a Pricebook Entry | D. Edit the Product page layout to make the Pricebook field not require |
A. Create an External Data Source in Setup which references the external platform where the Pricebook is held
Explanation:
The best way for the administrator to meet this requirement is to create an External Data Source in Setup that references theexternal platform where the Pricebook is held. An External Data Source is a type of metadata that defines the connection and authentication information for an external system that stores data outside of Salesforce. The administrator can create an ExternalData Source using the Lightning Connect OData 2.0 or 4.0 adapters, which support read-only access to data in relational databases. This way, the administrator can access the Product Price Book data from the external platform without importing it into Salesforce.
Verified References:
https://help.salesforce.com/s/articleView?id=sf.external_object_overview.htm &type=5
Question # 2
A customer applied a 10% off discount when placing an order. What object is created when the discount is applied to the order? |
A. Order Discount | B. Order Payment Summary | C. Order Adjustment Group Summary | D. Credit Memo |
C. Order Adjustment Group Summary
Explanation:
When a customer applies a discount when placing an order, an order adjustment group summary is created. An order adjustment group summary is a record that represents a modification to the order amount,such as a discount, a surcharge, or a tax. An order adjustment group summary can have one or more order adjustments, which are the individual modifications that are applied to the order or the order items. An order can have one or more order adjustment group summaries, depending on how many types of modifications are applied to the order. References: Order Management Objects, [Order Adjustments]
Question # 3
Which object record Is created when customer returns a product after fulfillment? |
A. Return Order | B. Order Summary Adjustment | C. Fulfillment Order | D. Payment Order Summary |
A. Return Order
Explanation:
The object record that is created when customer returns a product after fulfillment is Return Order. A Return Order is a record that represents a return request for an order or part of an order. A Return Order has a lookup relationship to both Order Summary and Change Order objects, and it contains information such as the return reason, status, date, etc. Verified References: https://help.salesforce.com/s/articleView?id=sf.order_management_return_order.html&type=5
Question # 4
An admin wants to deploy certain pages in Order Management to approved mobile devices. Which two steps are the recommended approach for this? |
A. Build a custom application on Heroku calling the APIs | B. Install the Salesforce mobile app from Apple Store or Google Play | C. Save the pages with the options of both Desktop and Phone applied | D. Use the mobile publisher to create an app |
B. Install the Salesforce mobile app from Apple Store or Google Play
C. Save the pages with the options of both Desktop and Phone applied
Explanation:
The recommended approach for deploying certain pages in Order Management to approved mobile devices is to install the Salesforce mobile app from Apple Store or Google Play and save the pages with the options of both Desktop and Phone applied. The Salesforce mobile app is designed for easy data access on the go. You can view Order Management record pages on the mobile app, but you can’taccess its console features, like screen flows. To make a page available on the mobile app, you need to save it with the options of both Desktop and Phone applied in the Lightning App Builder. References: Salesforce Order Management, Mobile App Theme FAQ
Question # 5
The Ensure Funds process works on which setof Order Items? |
A. Only the items with a status of Waiting Payment | B. Only the items on the Fulfillment Order passed into the Ensure Funds method | C. All Items within a delivery group | D. All Sales Order Items | E. Only the items passed into the Ensure Funds method |
E. Only the items passed into the Ensure Funds method
Explanation:
The Ensure Funds process works on only the items passed into the Ensure Funds method. This method is a flow core action that verifies that there are enough funds available for each Order Item passed into it, and updates their payment status accordingly. The administrator can pass any Order Items into this method, regardless of their status or delivery group. Verified References:https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_om_actions_ensure_funds_async.htm &type=5
Question # 6
Once the administrator has activated the integration between B2C Commerce and Order Management, orders being placed by customers will be sent to Order Management if the order status is set to which two values? |
A. Created | B. Active | C. Drafted | D. New | E. Open |
B. Active
D. New
Explanation:
Once the administrator has activated the integration between B2C Commerce and Order Management, orders being placed by customers will be sent to Order Management if the order status is set to Active or New. These are the two order statuses that indicate that an order has been created or confirmed by a customer, and that it needs to be processed by OrderManagement.
Verified References: https://help.salesforce.com/s/articleView?id=sf.order_management_order_api.htm &type=5
Question # 7
A company’s sales team wants the Total Amount field to be included in the Highlights panel at the top of the Credit Memo record page. How can the administrator meet this requirement? |
A. Modify the sales team profile's assigned record type to include the Total Amount field in the Highlights Panel | B. Edit the Credit Memo page layoutlo include the Total Amount field in the Highlights Panel | C. Edit the properties of the Highlights Panel component on the Credit Memo lightning record page | D. Modify the compact layout on the Credit Memo object |
D. Modify the compact layout on the Credit Memo object
Explanation:
The best way for the administrator to meet this requirement is to modify the compact layout on the Credit Memo object. A Credit Memo is a record that represents a refund or credit issued to a customer for an order or part of an order. A Credit Memo has various fields and related lists that display information such as the credit amount, status, reason, etc. A compact layout is a type of layout that determines which fields appear in the highlights panel at the top of a record page in Lightning Experience or Salesforce mobile app. The administrator can use the Object Manager to modify the compact layout on the Credit Memo object and add the Total Amount field to the compact layout. This way, the sales team can see the Total Amount field in the highlights panel at the top of the Credit Memo record page. Verified References:
https://help.salesforce.com/s/articleView?id=sf.order_management_credit_memo.htm &type=5 https://help.salesforce.com/s/articleView?id=sf.compact_layouts_overview.htm &type=5
Question # 8
How can an administrator synchronize licenses from the production org when preparing a sandbox for development? |
A. Use a custom shell script | B. import a Change Set | C. Export a Change Set | D. Run the Match Production Licenses to Sandbox without a Refresh tool in Setup |
D. Run the Match Production Licenses to Sandbox without a Refresh tool in Setup
Explanation:
The best way for an administrator to synchronize licenses from the production org when preparing a sandbox for development is to run the Match Production Licenses to Sandbox without a Refresh tool in Setup. This tool allows administrators to match their sandbox licenses with their production licenses without refreshing their sandbox. This way, the administrator can ensure that the sandbox has the same number and type of licenses as the production org, and avoid any license-related issues when developing or testing in the sandbox. Verified References: https://help.salesforce.com/s/articleView?id=sf.data_sandbox_licenses.htm &type=5
Question # 9
An admin is working with Order Management licensed as standalone (B2C Commerce is not in the scenario). The admin submits a JSON payload using Workbench and Workbench indicates the operation was successful The second time the same payload is submitted the operation fails. What are two likely causes? |
A. Stock Keeping Unit values must be updated | B. The payment data must be updated | C. The stock levels in the org are depleted from the first order | D. The Order Reference Number must be updated |
B. The payment data must be updated
D. The Order Reference Number must be updated
Explanation:
Two likely causes that could make the second submission of the same JSON payload fail are:
The payment data must be updated. The payment data in the JSON payload contains information such as the payment method, amount, and authorization code. If the same payment data is used for the second order, it may cause a duplicate payment error or an invalid authorization error.
The Order Reference Number must be updated. The Order Reference Number is a unique identifier for each order that is generated by the external system and sent in the JSON payload. If the same Order Reference Number is used for the second order, it may cause a duplicate order error or an invalid order error.
Verified References: https://help.salesforce.com/s/articleView?id=sf.order_management_order_api.htm &type=5 https://help.salesforce.com/s/articleView?id=sf.order_management_payment_api.htm &type=5
Question # 10
How can an administrator allow an org to publish a change set to another org? |
A. In the target org: Open Deployment Settings, Select the environments to allow publishing from and Move them to the Enabled list
| B. In the source org: open Deployment settings, Select the environments to publish to and Move them to the enabled list | C. In the source org: Open Publish Settings, Select the checkbox next to the environment to publish to and Click Save | D. In the target org: Open Deployment Settings, Click Edit next to the source org. Select Allow Inbound Changes and Click Save |
A. In the target org: Open Deployment Settings, Select the environments to allow publishing from and Move them to the Enabled list
Explanation:
The correct way for an administrator to allow an org to publish a change set to another org is to open Deployment Settings in the target org, select the environments to allow publishing from and move them to the Enabled list. This creates a deployment connection between the source org and the target org, which allows the source org to upload change sets to the target org. Verified References:https://help.salesforce.com/s/articleView?id=sf.changesets_create_outbound.htm &type=5
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Salesforce Order Management Administrator Accredited Professional (SU24) Exam Dumps
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