Nonprofit-Cloud-Consultant Practice Test

A nonprofit organization is using Cases in Salesforce for case management with its clients. The nonprofit organization wants to relate Cases for the same client to each other. How should the consultant advise the organization?

A.

Use Case Comments and paste the URL of the first Case opened for the client in each new Case related to them.

B.

Create a custom field for an ID numberand assign the same number to all cases that need to be connected

C.

Use Case Hierarchy to connect all Cases for the client to a parent case and click on View Hierarcht to see the connected Cases

D.

Create a custom object that connects Cases to each otherwith two Case lookup fields
and add a check box field to designate the parent Case

A Household Account has Contacts with Recurring Donations, Relationships, and
closed/won donations associated with it.
What happens when a system administrator attempts to delete this Household Account record?

A.

There is an error message because there are closed/won donations associated with the Account record.

B.

There is an error message because there are recurring donations associated with the Contacts in this Account.

C.

There is an error message because there are relationships associated with the Contacts in this Account.

D.

The Household Account record is deleted.

What are the two key placesto locate NPSP release information? Choose 2 answers 

A.

Power of Us Hub

B.

trust.salesforce.com

C.

Partner Success Community

D.

GitHub Cumulus Releases

A nonprofit organization had enabled Person Accounts inits org and now wants to install
NPSP. The nonprofit organization wants to completely remove all Person Account features.
What should the nonprofit organization consider?

A.

Apply for a new Salesforce organization and request a license transfer

B.

Use theNPSP Conversion Utility Tool

C.

Ensure the Person Account record type is selected as the Household record type in NPSP Settings

D.

Create a case in Salesforce to completely remove the Person Account record type

A donor donates $500 to a nonprofit that is matched by his employer. How are the hard credits and soft credits listed in NPSP?

A.

The donor has a hard credit of $500 and a soft credit of $500, and the employer has a hard credit of $500

B.

The donor hasa soft credit of $500 and the employer has a hard credit of $500

C.

The donor has a hard credit of $500, the employer has a hard credit of $500, and there are no soft credits

D.

The donor has a hard credit of $500 and the employer has a soft credit of $500