You work for a recycling company that provides customers with large compactor units to collect their
recyclable materials. The compactor units are comprised of two separate components: a container to
collect the recyclable materials and a separate component that compacts the recyclable materials to
make them easier to transport.
These containers are expensive, and the components tend to break down frequently, requiring
ongoing maintenance and repairs.
You need to easily track the containers that your company has at each client location and maintain a
service history for each of the sub-components.

You are a Dynamics 365 for Field Service Administrator.
You need to add two compressor sub-components to one of the refrigerator customer assets, in the
environment and set up the sub-components for the customer asset.
What must you do to properly set up the assets?

You are a Dynamics 365 for Field Service Administrator. All Products have the Convert to Customer
Asset field set to Yes.
Some users indicate products on a customer asset are not always becoming a customer asset. Users
provide you with three scenarios.
You need to review the scenarios and provide the answers.
What happens to the product for each user scenario? To answer, drag the appropriate solution to
satisfy each
listed requirements. Each solution may be used once, more than once, or not at all. You may need to
drag the
split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.

You are a Dynamics 365 for Field Service Billing Administrator. Your customer wants to purchase a
series of quarterly preventative maintenance visits as well as bi-weekly site visits.
The customer wants to be billed for the preventative maintenance quarterly but billed for the site
visits monthly.
What are two ways that this can be completed against a single Agreement? Each correct answer
presents a complete solution.

There are certain steps a Field Service Manager must take for RMA approval, and then for creating an
RMA receipt.
Which steps pertain to RMA Approval and which steps pertain to RMA Receipts? To answer, drag
RMA Approval or RMA Receipts to the appropriate steps. RMA Approval and RMA Receipts may be
used once, more than once, or not at an. You may need to drag the split bar between panes or scroll
to view the content.
NOTE: Each correct selection is worth one point.