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Question # 1



You are setting up assets for a customer. The VP of Field Service wants to have greater visibility to all the serialized components of an asset in a hierarchical view. Solution: You create each serialized component as a sub-asset to its parent asset. Does this meet the goal?
A. Yes
B. No



A.   Yes




Question # 2



You are implementing Connected Field Service. You need to provide a list of loT components that can be used within Connected Field Service. Which three loT components are applicable? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
A. Azure Blob Storage
B. Azure SQL Database
C. App Services
D. Cognitive Services
E. Azure Cosmos Database



A.   Azure Blob Storage


C.   App Services






Question # 3



You are deploying the Microsoft Dynamics 365 Field Service mobile app at your organization.< You are in the process of creating push notifications for the mobile app, and you have the following requirement: When a field service technician is assigned an emergency priority work order, the technician should be immediately notified on their mobile phone. What should you do?
A. Create a notification Power Automate flow using an automated flow. The condition within the flow should look at the Work Order entity where the out-of-the-box priority field has a value of Emergency priority.
B. Create a notification Power Automate flow using a scheduled flow. The condition within the flow should look at Bookable Resource Bookings where the out-of-the box priority field has a value of Emergency priority.
C. Create a notification Power Automate flow using an instant flow. The condition within the flow should look at the Bookable Resource Booking entity where the out of-the-box priority field has a value of Emergency priority.
D. Create a notification Power Automate flow using a scheduled flow. The condition within the flow should look at the Work Order entity where the out-of-the-box priority field has a value of Emergency priority.



A.   Create a notification Power Automate flow using an automated flow. The condition within the flow should look at the Work Order entity where the out-of-the-box priority field has a value of Emergency priority.




Question # 4



A new service technician was recently hired on at Litware, Inc. and is assigned to the HVAC team. The service technician is still learning about the job and the units the company sells and services.

The service technician has been assigned to a repair work order for a unit. Upon arrival and inspection, the service technician turns off the one circuit breaker to the unit, but is not sure what should be done next. The service technician makes a phone call to the internal help team, but they aren't sure how to provide guidance as they cannot see what exactly the service technician is looking at and the service technician cannot describe it.

What should the company implement to handle this sort of issue?

A. Microsoft Dynamics 365 Guides
B. Microsoft Dynamics 365 Remote Assist
C. Microsoft Teams
D. Resource Scheduling Optimization



B.   Microsoft Dynamics 365 Remote Assist




Question # 5



All delivery charges must be automatically added to any Delivery work order, and the price must be set and locked. The delivery charge must be set up in a way so that it is invoiced upon delivery completion. Which three steps should you take to set up the invoice? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
A. Create a Delivery Charge Product Record. Set Field Service Product Type to Service.
B. Create a business rule to set the Delivery Charge work order product record line status to Used, and ensure Unit Amount is 75.00 Make Quantity and Amount fields read only
C. Add the Delivery Charge product to the delivery incident type. Set Quantity to 1
D. Create a Delivery Charge Product Record. Set Field Service Product Type to Non-Inventory.
E. Create a business rule to set the Delivery Charge work order service line status to Used, set Duration to 1 hour and Amount to $75.00. Make Duration and Sale Amount details read only with the business rule.



A.   Create a Delivery Charge Product Record. Set Field Service Product Type to Service.


B.   Create a business rule to set the Delivery Charge work order product record line status to Used, and ensure Unit Amount is 75.00 Make Quantity and Amount fields read only


C.   Add the Delivery Charge product to the delivery incident type. Set Quantity to 1




Question # 6



You are Dynamics 365 for Field Service Administrator and work for a manufacturing company. The company provides customers with large power systems for sophisticated data centers. The power systems are serviced by a field engineering team.

The field engineering team documents work done on repairs and maintenance by completing Work Orders within Dynamics 365.

You need to easily schedule work orders for the field engineering team via the schedule and enable geocoding.

Which two steps must you take to schedule resources via the schedule board and enable geocoding? Each correct answer presents part of the solution.

A. Connect to Maps in Resource Scheduling.
B. Configure the map on the Schedule Board.
C. Set Auto Geo Code Addresses to Yes in Resource Scheduling.
D. Set Auto Geo Code Addresses to Yes in Field Service Settings.



A.   Connect to Maps in Resource Scheduling.


D.   Set Auto Geo Code Addresses to Yes in Field Service Settings.




Question # 7



Ensure the user is assigned the appropriate Microsoft Power Apps license.
A. Ensure the user is assigned the appropriate Microsoft Power Apps license.
B. Ensure the user is correctly set up in the Woodford solution.
C. Ensure the minimum supported version of the Field Service solution is installed.
D. Ensure the user is assigned the Field Service-Resource security role.



C.   Ensure the minimum supported version of the Field Service solution is installed.


D.   Ensure the user is assigned the Field Service-Resource security role.




Question # 8



You are a Dynamics 365 for Field Service Administrator. Your organization wants to use Connected Field Service for existing Customer Assets. You install Connected Field Service and set up Azure IoT Central, but it seems no alerts are being received in Dynamics 365 for the devices. You need to find the issue and resolve it. Which action should you choose?
A. Configure the Create CFS alerts from IoT Central Workflow within Dynamics 365.
B. Create the IoT Connected Device connection role to link devices to customer assets.
C. Register the device in Dynamics 365 Connected Field Service.
D. Configure the Create CFS alerts from IoT Central within Microsoft Flow.



D.   Configure the Create CFS alerts from IoT Central within Microsoft Flow.




Question # 9



You are implementing Microsoft Dynamics 365 Field Service. The customer wants to use the system to capture changes in various system readings when a technician is onsite servicing an asset. What should you recommend?
A. Create asset categories and track the changes from each work order.
B. Use the Asset Category Log history to track the changes.
C. Train the field technicians to take detailed notes on the asset on the work order.
D. Use the Asset Property Log history to track the changes.



A.   Create asset categories and track the changes from each work order.




Question # 10



You have created a new entity to tie to the Asset to capture key data. You launch the Microsoft Dynamics 365 Field Service mobile app in offline mode. You need to ensure that you can see the entity. What should you do?

A. Sign in to the System Business Settings to ensure the entity is enabled for mobile offline.
B. Enable the entity for mobile.
C. Sign in to Power Apps, and ensure the entity is enabled for mobile offline.
D. Sign in to Power Apps, and ensure the entity is enabled for Microsoft Outlook mobile offline.



C.   Sign in to Power Apps, and ensure the entity is enabled for mobile offline.



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Microsoft Dynamics 365 for Field Service Exam Dumps


Exam Code: MB-240
Exam Name: Microsoft Dynamics 365 for Field Service

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