Question # 1
Bloomington Caregivers wants to ensure it maintains the privacy of its users' data by enabling data protection details for leads, contacts, and person accounts during the initial Health Cloud install and configuration.
Which entity should the administrator enable within Data Protection and Privacy for Health Cloud to work in this scenario?
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| A. Fields | | B. Records | | C. Tasks | | D. Objects |
A. Fields
Explanation:
A is correct because enabling data protection details for fields is the entity that the administrator should enable within Data Protection and Privacy for Health Cloud to work in this scenario. Data protection details for fields allow users to specify the data protection level and data classification for each field on leads, contacts, and person accounts. This helps to identify and protect sensitive data, such as protected health information (PHI), and comply with privacy regulations, such as General Data Protection Regulation (GDPR).
Question # 2
| Which add-on license enhances Health Cloud to allow you to highlight times when a patient is most likely to attend an appointment? |
| A. Einstein Vision | | B. Einstein Analytics Predictions | | C. Einstein Bots | | D. Einstein Activity Capture |
B. Einstein Analytics Predictions
Explanation: Einstein Analytics Predictions is an add-on license that enhances Health Cloud to allow you to highlight times when a patient is most likely to attend an appointment. It uses machine learning to analyze historical data and generate predictions
based on various factors2. Einstein Vision, Einstein Bots, and Einstein Activity Capture are not related to this use case.
Question # 3
| During set up a salesforce admin is unable to install the health cloud claims unmanaged package. What is the reason? |
| A. The health cloud managed package is missing | | B. The health cloud permission set license is missing | | C. The administrator is not registered in AppExchange | | D. The administrator doesn’t have health cloud license |
A. The health cloud managed package is missing
Explanation: According to the Salesforce documentation1, to install the health cloud claims unmanaged package, you need to have the health cloud managed package installed first. The health cloud managed package contains the core objects, fields, tabs, apps, components, and more that are required for health cloud functionality. The health cloud claims unmanaged package is an extension that contains additional objects, fields, tabs, apps, components, and more that are specific to claims management1.
Question # 4
| How can a Health Cloud administrator change the label ‘Patient Card’ to ‘Member Card’ to be more aligned with their specific business terminology and use case? |
| A. Go to setup, navigate to Custom Labels, select the ‘Patient_Card_Header’label, click the ‘New Local Translation/Overrides’ button, Select the language and enter the new label. | | B. Go to the Health Cloud – Admin Home page, select the Patient Card Configuration tab, and click ‘New’ to add a new configuration for ‘Member. | | C. Go toSetup, navigate to the Patient Card object, and edit the Patient field name. | | D. Edit the page layout where the Patient Card is shown, click on the attributes for the Patient Card component, and edit the name to ‘Member’. | | E. The labels that come with the Health Cloud cannot be changed. |
A. Go to setup, navigate to Custom Labels, select the ‘Patient_Card_Header’label, click the ‘New Local Translation/Overrides’ button, Select the language and enter the new label.
Explanation: According to the Health Cloud Implementation Guide, the way to change the label ‘Patient Card’ to ‘Member Card’ to be more aligned with their specific business terminology and use case is to go to setup, navigate to Custom Labels, select the ‘Patient_Card_Header’ label, click the ‘New Local Translation/Overrides’ button, select the language and enter the new label. This method allows you tooverride the default label for a specific language. The other options are not valid ways to change the label.
Question # 5
Care managers at Bloomington Caregivers call patients after they are discharged from a hospital to ask a series of questions, which the care manager enters into Health Cloud. The patient is then automatically assigned a personalized care plan based on the answers they provided.
Which two capabilities should a consultant leverage together to fulfill this requirement?
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| A. Discovery Framework | | B. Integrated Care Management | | C. Care Programs | | D. Salesforce Surveys |
A. Discovery Framework
D. Salesforce Surveys
Explanation: To enable care managers to call patients after they are discharged from a hospital and assign them personalized care plans based on their answers, a consultant should leverage Discovery Framework and Salesforce Surveys together. Discovery Framework is a feature that allows care managers to create assessments with questions and answers that are linked to care plan templates. Salesforce Surveys is a tool that allows care managers to create and send surveys to patients and capture their responses in Health Cloud. By using these two capabilities together, care managers can automate the process of assigning care plans based on patient responses.
Question # 6
| A provider is looking to view a patient's insurance coverage, including co-pay and deductible information, prior to their appointment. Using Health Cloud, which two steps should a consultant take to access this information in the Benefit Verification component? |
| A. Configure the Connection Label with thesource systems API details | | B. Create a new record for the HCBenVerConnect custom setting | | C. Configure the link to the clearinghouses endpoint using a Uniform Resource Identifier (URI) path. | | D. Create a named credential to support authenticated callouts. |
B. Create a new record for the HCBenVerConnect custom setting
D. Create a named credential to support authenticated callouts.
Explanation:
B is correct because creating a new record for the HCBenVerConnect custom setting is required to access the Benefit Verification component in Health Cloud. The HCBenVerConnect custom setting stores the configuration details for the connection to the external benefit service that provides the patient’s insurance coverage information.
D is correct because creating a named credential to support authenticated callouts is required to access the Benefit Verification component in Health Cloud. A namedcredential specifies the URL of the external benefit service and the authentication protocol and credentials to use for callouts to that service.
Question # 7
| The Salesforce Admin for Lake Tahoe Hospital wants to implement Utilization Management. Which two of the listed steps need to be taken during the set-up process? (Choose2) |
| A. Install the Health Cloud Care Request Extensions unmanaged packagE. | | B. Assign the Health Cloud Permission Set License and Health Cloud Platform Permission Set License to Salesforce Classic users. | | C. Assign the Health Cloud Permission Set License and the Health Cloud Platform Permission Set License to Salesforce Lightning users. | | D. Install the Utilization Management Extensions. |
A. Install the Health Cloud Care Request Extensions unmanaged packagE.
C. Assign the Health Cloud Permission Set License and the Health Cloud Platform Permission Set License to Salesforce Lightning users.
Explanation: According to the Health Cloud Implementation Guide, the two steps that need to be taken during the set-up process for Utilization Management are:
Install the Health Cloud Care Request Extensions unmanaged package. This
package contains custom objects, fields, layouts, tabs, and components for Utilization Management.
Assign the Health Cloud Permission Set License and the Health Cloud Platform Permission Set License to Salesforce Lightning users. These licenses enable access to Health Cloud features and functionalities for Lightning Experience. Assigning the Health Cloud Permission Set License and Health Cloud Platform Permission Set License to Salesforce Classic users is not necessary for Utilization Management. Installing the Utilization Management Extensions is not a valid step for Utilization Management.
Question # 8
A provider system wants to leverage Health Cloud to enable its care providers to conduct video visits socioeconomic factors that impact their care.
Which capability should a consultant recommend for this use case?
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| A. Integrated Care Management | | B. Intelligent Appointment Management | | C. Telehealth | | D. Virtual Care |
C. Telehealth
Explanation: To enable care providers to conduct video visits with patients and capture socioeconomic factors that impact their care, a consultant should recommend the Telehealth capability in Health Cloud. Telehealth allows care providers to connect with patients through video calls, chat messages, and surveys within Health Cloud. Telehealth also enables care providers to collect and analyze social determinants of health (SDOH) data from patients using assessments and surveys3. Telehealth helps improve patient engagement, satisfaction, and outcomes by providing convenient and personalized care. Integrated Care Management, Intelligent Appointment Management, or Virtual Care are not capabilities that can fulfill this use case.
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Salesforce Health Cloud Accredited Professional Exam (WI25) Exam Dumps
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