Which is true about choosing a care request type when setting up a new care request record?
A. Any case record type can be chosen when creating care request.
B. A care request type cannot be chosen when creating a new care request.
C. A case record type can be chosen to identify a single care request type for each care request.
D. Multiple care request types can be chosen for a single care request.
Explanation: According to the Salesforce documentation3, when setting up a new care request record, you need to choose a case record type to identify the care request type. The care request type determines what fields and values are available on the care request record. There are four predefined care request types in Health Cloud: Physician Request, Drug Request, Admission Request, and Appeal Request. You can also create custom care request types to suit your business needs3.
Which Salesforce product allows encryption of Protected Health Information (PHI) data at rest to enhance Health Cloud?
A. Tableau CRM
B. Service Cloud
C. Shield
D. Health Cloud
Which step is recommended to be completed before migrating from Service Cloud to HC?
A. Migrate all existing leads to candidate leads.
B. Migrate patient data to person accounts.
C. Uninstall any Sales Cloud related packages.
D. Log a Salesforce support case.
A sales Representative wants to request a Rep-to-Rep Transfer. What two paths are available to request the transfer? (Choose two)
A. Under visit, choose to navigate to visit Products.
B. The transfer can be requested while creating an Order Authorization for a Visit.
C. To Request the transfer, navigate to product, then choose the specific inventory location against which to request the transfer.
D. During Visit creation you can request the transfer while selecting products required for a visit.
A Salesforce administrator is migrating a Service Cloud org to Health Cloud and is considering using the Health Cloud Provider data model. Which approach should the administrator take if the Custom Provider Search Lightning component is to be used?
A. The Provider data model is required for all Service Cloud to Health Cloud migrations, but either the standard or custom search components may be useD.
B. If the Provider data model is used, the standard Health Cloud Provider Search component must be used or extendeD. Custom search components are not supporteD.
C. The current data model with the existing component can be used as well as the Provider data model with either custom search component or the Health Cloud Provider Search component.
D. The Standard Health Cloud Provider Search component can be used to search either the Health Cloud Provider data model or a custom Provider data model.
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