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Financial-Services-Cloud Practice Test


Page 8 out of 35 Pages

Cumulus Bank is migrating its CRM software from a legacy application to Salesforce Financial Services Cloud (FSC). The bank hired Salesforce Professional Services to configure/deploy the new Salesforce FSC org and migrate data. Which order should a consultant follow when performing the data migrations?


A. Individuals, then Financial Account Roles, then Financial Accounts, then Financial Account Transactions


B. Individuals, then Financial Accounts, then Financial Account Roles, then Financial Account Transactions


C. Financial Accounts, then Financial Account Roles, then Individuals, then Financial Account Transactions


D. Financial Accounts, then Financial Account Transactions, thenVinancial Account Roles, then Individuals





B.
  Individuals, then Financial Accounts, then Financial Account Roles, then Financial Account Transactions

Explanation:

The order that the consultant should follow when performing the data migrations is Individuals, then Financial Accounts, then Financial Account Roles, then Financial Account Transactions. This order ensures that the data dependencies and relationships are maintained and that the data integrity and quality are preserved. By migrating Individuals first, the consultant can create the records that represent the customers of the bank. By migrating Financial Accounts next, the consultant can create the records that represent the financial products or services that the customers own or use. By migrating Financial Account Roles next, the consultant can create the records that link the individuals to the financial accounts and define their roles or relationships with those accounts. By migrating Financial Account Transactions last, the consultant can create the records that represent the transactions or activities that occur on the financial accounts.

Cumulus Bank wants to use Interactions to capture conversations that investment bankers have with their clients. Due to the sensitive nature of the interactions, the bank needs to carefully limit access to the detailed notes for certain groups. Basic information about attendees and meeting dates is not sensitive. Which three options should a consultant recommend?


A. Enable Compliant Data Sharing for Interactions.


B. Enable Compliant Data Sharing for Interaction Summaries.


C. Disable Role-Hierarchy-Based Sharing for Engagement Interactions.


D. Use Interaction Summary Participants to provide the right access to individuals or groups.


E. Disable Role-Hierarchy-Based Sharing for Interaction Summaries.





B.
  Enable Compliant Data Sharing for Interaction Summaries.

D.
  Use Interaction Summary Participants to provide the right access to individuals or groups.

E.
  Disable Role-Hierarchy-Based Sharing for Interaction Summaries.

Explanation:

Enable Compliant Data Sharing for Interaction Summaries, Use Interaction Summary Participants to provide the right access to individuals or groups, and Disable Role-Hierarchy-Based Sharing for Interaction Summaries.

Reference: [Reference: Interaction Summaries | Salesforce Architects, Explanation: Compliant Data Sharing is a feature that allows granular control over access to sensitive data in Financial Services Cloud. By enabling Compliant Data Sharing for Interaction Summaries, the bank can restrict access to the detailed notes field on the Interaction Summary object. By using Interaction Summary Participants, the bank can grant access to specific individuals or groups who need to see the notes for certain interactions. By disabling Role-Hierarchy-Based Sharing for Interaction Summaries, the bank can prevent users from inheriting access to Interaction Summaries from their managers or peers in the role hierarchy., , ]

Lake Tahoe Bank is migrating customer records from the Individual Model to Person Accounts. Which three steps should a Data Architect take to ensure a successful migration?


A. Ensure Person Accounts is enabled on the org


B. Configure your Person Account record types m the Indrvidual Record Type Mapper.


C. Enable 'Individual to Person Account Migration' in Custom Settings.


D. Use a CSV field to map PersonRecordTypeld to the Person Account RecoroTypeld and use Data Loader to update Client Records


E. Log a case with Salesforce to perform the conversion from the indrvkJual Model to Person Accounts.





A.
  Ensure Person Accounts is enabled on the org

B.
  Configure your Person Account record types m the Indrvidual Record Type Mapper.

D.
  Use a CSV field to map PersonRecordTypeld to the Person Account RecoroTypeld and use Data Loader to update Client Records

Explanation:

The following steps are required to migrate customer records from the Individual Model to Person Accounts in Financial Services Cloud:

Ensure Person Accounts is enabled on the org. You need to have Person Accounts enabled before you can convert Individual Model records to Person Accounts. You can enable Person Accounts by contacting Salesforce Support or by using the Enable Person Accounts option in Setup > Account Settings.

Configure your Person Account record types in the Individual Record Type Mapper. You need to map your existing Individual Model record types to the corresponding Person Account record types. You can do this by using the Individual Record Type Mapper option in Setup > Financial Services Settings.

Use a CSV file to map PersonRecordTypeId to the Person Account RecordTypeId and use Data Loader to update Client Records. You need to update the Client records with the correct PersonRecordTypeId value that matches the Person Account RecordTypeId value. You can do this by using a CSV file and Data Loader to perform a bulk update operation. Verified References: : Salesforce Help Article 1 : Salesforce Help Article 2 : Salesforce Help Article 3

A retail bank is using Financial Services Cloud to support its operations. The bank has received complaints that its clients' documentation is often submitted late and when clients call, customer service agents are struggling with multiple systems to determine where the documentation is. Which solution should a consultant suggest the client explore?


A. A Marketing Cloud integration to manage client communications


B. An APEX solution to leverage the SendMail capabilities of Salesforce


C. Process Builder to create automatl&Socument requests for missing items


D. The Send Documents flow for Retail Banking





D.
  The Send Documents flow for Retail Banking

Explanation:

The solution that the consultant should suggest the client explore to improve its clients’ documentation submission and tracking is the Send Documents flow for Retail Banking. The Send Documents flow for Retail Banking is a prebuilt flow that allows users to send documents requests to clients via email and track the status of the requests in FSC. The flow uses DocuSign eSignature integration to enable clients to sign and return documents electronically. By using the Send Documents flow for Retail Banking, the consultant can help the client streamline and simplify its document management process and improve its customer service agents’ efficiency

The Actionable Relationship Center (ARC) is using the Association Type picklist to control the account-account relationships. Which three of the following names are Association Type picklist field values?


A. Member


B. Group


C. Trust


D. Family


E. Peer





C.
  Trust

D.
  Family

E.
  Peer

Explanation:

The following names are Association Type picklist field values:

Trust, which is a value that indicates that the accounts are related through a trust relationship. Family, which is a value that indicates that the accounts are related through a family relationship. Peer, which is a value that indicates that the accounts are related through a peer relationship.


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