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Financial-Services-Cloud Practice Test


Page 5 out of 35 Pages

Salesforce provides a robust set of automation features to help save time and resources. For example, a system administrator can use Flow Builder to automate most of an organization's repetitive business processes. Which use case is a suitable fit for Flow Builder?


A. Coordinate multiple flows and assign them to multiple teams or individuals.


B. Suggest offers and actions to users that are tailored to meet an organization's unique business criteria.


C. Collect input from internal users with a form placed on a Lightning page cKlaunched by a button.


D. Perform an operation for more records than schedule-triggered flows allow





C.
  Collect input from internal users with a form placed on a Lightning page cKlaunched by a button.

Explanation:

A suitable use case for Flow Builder is to collect input from internal users with a form placed on a Lightning page or launched by a button. Flow Builder is a tool that allows users to automate business processes by building flows that guide users through screens, execute logic, manipulate data, and interact with Salesforce and external systems. By using Flow Builder, the system administrator can create a flow that collects input from internal users with a form and performs actions based on the input.

Lake Tahoe Bank branch manager is asking the Salesforce Administrator for improvements in Salesforce to speed up Loan Approval Processing. The Salesforce Admin is considering using Action Plans. Which 3 process improvements can be delivered using Action Plans?


A. Action Plans create repeatable tasks and automate the task sequences when executed


B. When you create an action plan from a template for a specific target record, items that have no assigned user are assigned to the owner of that " target record.


C. Action Plans can automatically schedule the next appointment with the Advisor.


D. Action Plans enhance collaboration and productivity by automatically assigning task owners and deadlines for specific client processes.


E. Action Plans can speed up the collection of a list of documents needed for the loan application





A.
  Action Plans create repeatable tasks and automate the task sequences when executed

B.
  When you create an action plan from a template for a specific target record, items that have no assigned user are assigned to the owner of that " target record.

D.
  Action Plans enhance collaboration and productivity by automatically assigning task owners and deadlines for specific client processes.

Explanation:

Action Plans are a feature that allows users to create templates for common client processes, such as loan approval, account opening, or financial review. Action Plans can create repeatable tasks and automate the task sequences when executed. When an action plan is created from a template for a specific target record, such as an account or an opportunity, items that have no assigned user are assigned to the owner of that target record. Action Plans can also enhance collaboration and productivity by automatically assigning task owners and deadlines for specific client processes.

A Financial Services Cloud (FSC) administrator wants to create a new FSC permission set that includes the Access Interest Tags for Financial Services Cloud permission. Which two permission sets should be cloned to create this new permission set and give access to interest tags?


A. FSC Foundations permission set


B. FSC Extension permission set


C. FSC Standard permission set


D. FSC Basic permission set





A.
  FSC Foundations permission set

B.
  FSC Extension permission set

Explanation:

The Access Interest Tags for Financial Services Cloud permission is included in two permission sets that are provided by FSC:

FSC Foundations permission set: This permission set grants access to the core features of FSC, such as financial accounts, account groups, households, goals, referrals, and interest tags7.

FSC Extension permission set: This permission set grants access to additional features of FSC that extend beyond the core functionality, such as action plans, relationship groups, relationship maps, client tasks, client notes, and interest tags8.

To create a new FSC permission set that includes the Access Interest Tags for Financial Services Cloud permission, either of these permission sets can be cloned and modified as needed.

References:

FSC Foundations Permission Set
FSC Extension Permission Set

Lake Tahoe Bank has been using Sales Cloud to support the business to consumer (B2C) activities. The VP of IT wants a better and more flexible data model that can support his B2C Banking use cases. He is considering upgrading to Financial Services Cloud, using Person Accounts. Which 2 of these statements are true for the Financial Services Cloud Person Account Data Model?


A. Person Accounts can be merged with Business Accounts in Financial Services Cloud


B. To share a Person Account record the admin will need to create sharing rules Account and Contact objects


C. The Person Account record type can be used when a client is an agent for a broker firm that is doing business with the Financial Institution.


D. The Person Account is a virtual object displaying data from Accounts and Contacts objects. It represents all aspects of the person and includes D data such date of birth or tax ID number.


E. The Person Account model uses the standard Account object to hold all of the details about a person The Account object has been extended " with custom fields and a Person Account Record Type





D.
  The Person Account is a virtual object displaying data from Accounts and Contacts objects. It represents all aspects of the person and includes D data such date of birth or tax ID number.

E.
  The Person Account model uses the standard Account object to hold all of the details about a person The Account object has been extended " with custom fields and a Person Account Record Type

Explanation:

The following statements are true for the Financial Services Cloud Person Account Data Model:

The Person Account is a virtual object displaying data from Accounts and Contacts objects. It represents all aspects of the person and includes data such as date of birth or tax ID number. You can use Person Accounts to store information about individual people by combining certain Account and Contact fields into a single record.

The Person Account model uses the standard Account object to hold all of the details about a person. The Account object has been extended with custom fields and a Person Account Record Type. You can use Person Accounts to simplify your data model and reduce the number of records you need to manage.

Cumulus Insurance has a franchise business model with a large number of franchisees who operate independently but report to regional managers who are Cumulus employees. The company would like the franchise owners and their employees to have access to the Cumulus Salesforce Financial Services Cloud (FSC) instance. The company plans to use the Role Hierarchy and sharing rules to implement this. What should the architect at Cumulus Insurance be aware of for this solution?


A. Franchise users will need to switch their browsers to a platform that supports Lightning Web Components.


B. Salesforce FSC only allows 1,024 public groups.


C. The administrator can define up to 300 total sharing rules for each object.


D. Franchise users can have multiple roles in the hierarchy.





C.
  The administrator can define up to 300 total sharing rules for each object.

Explanation:

The architect at Cumulus Insurance should be aware of the limitation that the administrator can define up to 300 total sharing rules for each object when using the Role Hierarchy and sharing rules to implement the franchise business model. Sharing rules are a way of granting additional access to records based on criteria, such as record owner, role, or field values. The Role Hierarchy is a way of organizing users into a hierarchy that reflects the reporting structure of the company. The Role Hierarchy and sharing rules can be used together to control the access and visibility of records for different users in Financial Services Cloud. However, there is a limit of 300 sharing rules per object, which means that the administrator may need to use other methods, such as public groups or manual sharing, to grant access to records beyond this limit.

References:

[Sharing Rules]
[Role Hierarchy]
[Sharing Rule Limits]


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