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A consultant is looking to create a guided screen to be used by customer service agents answering the phone to authenticate the caller and positively identify them. The agent will ask the caller to provide their full name and the last four digits of their social security number, which is not stored in Salesforce. The agent will enter the provided information into a form, and upon clicking submit, a web service call is made to an external authentication service to authenticate the caller. What should the consultant do to fulfill the needed requirements?
A. Create a screen flow.
B. Create a Lightning web component.
C. Create a Canvas application for the Authentication module.
D. Create an OmniScript flow.
Explanation:
A screen flow is a type of flow that guides users through a series of screens to complete a task or collect information2. Screen flows can also interact with external systems using Apex actions or invocable actions3. In this case, the consultant can create a screen flow that collects the caller’s name and social security number from the agent, and then invokes an Apex action or an invocable action that makes a web service call to an external authentication service.
Lake Tahoe Bank would like to capture their commercial customers in FSC. A commercial customer can be owned by multiple groups. How can Lake Tahoe Bank SF Admin configure FSC to capture and display commercial customer and its parent company ? (3 correct answers)
A. Add the Business record type to the Group record type mapper
B. Capture the majority owner as parent account using Account hierarchy
C. Leverage Groups to capture the majority owner and Account hierarchy to capture minority owner
D. Enable Relationship Group Hierarchy in Custom Metadata
E. Link multiple owners to the business entity as a Group
Explanation:
To capture and display commercial customers and their parent companies, Lake Tahoe Bank SF Admin can use the following steps:
Add the Business record type to the Group record type mapper, which is a custom metadata type that defines which record types can be added as members of a group1.
Leverage Groups to capture the majority owner of a commercial customer, which is a business entity that has a stake in another business entity1. Groups are a feature that allows users to create and manage household and business relationships1.
Use Account hierarchy to capture minority owners of a commercial customer, which are business entities that have less than 50% stake in another business entity2. Account hierarchy is a feature that allows users to see how accounts are related to each other in a parent-child relationship2.
Link multiple owners to the business entity as a Group, which allows users to see all the stakeholders of a commercial customer in one place1
An administrator is logged into Data Loader with their own credentials to insert new Business Account records into their Salesforce environment. They forget to specify the Account Owner field in the import file. Assuming there are no other issues, what should happen when the administrator uploads the import file?
A. The import will succeed, and the Account Owner field will be left blank.
B. The import will succeed, and the administrator will be prompted to select a user.
C. The import will fail, since all records in Salesforce must have an owner.
D. The import will succeed, and the administrator will be named as the default Account Owner.
Explanation:
When using Data Loader to insert new records into Salesforce, if the Account Owner field is not specified in the import file, the default owner will be the user who is logged into Data Loader. In this case, since the administrator is logged into Data Loader with their own credentials, they will be assigned as the owner of all the new Business Account records. This behavior is consistent with the standard Salesforce rule that every record must have an owner.
References:
About Data Loader
Mass update Account ownership with Data Loader
A financial institution has custom security and visibility rules where certain users need to see specific records even though they are not typically engaged in that Account. This includes legal and compliance members who must be engaged for particular deals. Which Financial Services Cloud capability provides the ability to accommodate this request?
A. Compliant Data Sharing
B. Custom Sharing»Rules
C. Business Rules Engine
D. Interaction Summaries
Explanation:
The Financial Services Cloud capability that provides the ability to accommodate the request of sharing specific records with certain users who are not typically engaged in that account is Compliant Data Sharing. Compliant Data Sharing is a feature that allows users to share records with other users based on criteria such as record type or field value. Users can create sharing rules for objects such as account, contact, individual, financial account role, opportunity participant role, or case team role. By using Compliant Data Sharing, the financial institution can share records with legal and compliance members who must be engaged for particular deals based on a field value that indicates the deal type.
A Salesforce administrator updating a record page to add a Chatter component to the Action Plan Lightning record page is unable to find the Chatter components for selection. What is the reason for this?
A. Feed tracking has to be enabled for the Action Plan object.
B. Chatter has to be enabled for Action Plans via Chatter settings in setup.
C. Salesforce is yet to roll out Chatter for the Action Plan object.
D. Admin users have to be assigned the Action Plans permission set.
Explanation:
Feed tracking has to be enabled for the Action Plan object in order to add a Chatter component to the Action Plan Lightning record page. Feed tracking allows you to see updates on records in Chatter feeds. You can enable feed tracking for custom objects, such as Action Plan, from the setup menu. Once feed tracking is enabled, you can add Chatter components, such as Feed or Publisher, to the record page using the Lightning App Builder. References: [Feed Tracking], [Chatter Components]
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