Salesforce Field-Service-Consultant Dumps

A.   Service Territory


B.   Scheduling Policy

Answer DescriptionThese two objects are required when configuring an optimization job, as they define the scope and the criteria for the optimization process. References: https://help.salesforce.com/s/articleView?id=sf.fs_optimizer_overview.htm &type=5

A.   Configure and add excluded and required resource Work Rules to scheduling policies.


B.   Configure resource preferences on the Account or Work Order.

Answer DescriptionThese two ways allow dispatching the appropriate technicians based on customer feedback, as they allow defining which resources are preferred or avoided by customers or accounts. References: https://help.salesforce.com/s/articleView?id=sf.fs_resource_preferences.htm &type=5

C.   Create a Product Request and a Product request line item.

Answer DescriptionThis option allows creating a record to request products from another inventory location and adding product request line items for each product requested. References: https://help.salesforce.com/s/articleView?id=sf.fs_product_requests_overview.htm &type=5

A.   Salesforce browser-based application


B.   Salesforce Field Service mobile application

Answer DescriptionThese two applications allow viewing all of the absence records at once, as they support displaying related lists on objects such as service resources or service territories. References: https://help.salesforce.com/s/articleView?id=sf.fs_absences_overview.htm &type=5

A.   Work order line item


D.   Work order

Answer DescriptionTime sheet entries are records that track the time spent by a service resource on a work order or a work order line item[28]. Time sheet entries can be associated to work order line items or work orders using lookup fields[29]. Assigned resources are records that assign a service resource to a service appointment[30]. Service resources are records that represent the people or equipment that perform field service tasks[31]. Time sheet entries cannot be associated to assigned resources or service resources directly.

References:

https://help.salesforce.com/s/articleView?id=sf.fs_time_sheets_overview.htm &type=5
https://help.salesforce.com/s/articleView?id=sf.fs_time_sheet_entries_overview.htm &type=5
https://help.salesforce.com/s/articleView?id=sf.fs_assigned_resources_overview.htm &type=5
https://help.salesforce.com/s/articleView?id=sf.fs_service_resources_overview.htm &type=5

C.   Street-level Routing

Answer DescriptionThis option allows visualizing the planned travel route for a technician on a map, based on the street-level directions and traffic conditions. References: https://help.salesforce.com/s/articleView?id=sf.fs_street_level_routing.htm &type=5

C.   Use of Work Order Line Items to link to a specific Asset within the Asset Hierarchy that represents the BoM.


D.   Use of a parent-child Work Order Line Item to create a Work Order Line Item hierarchy.

Answer DescriptionWork Order Line Items can be used to link to specific Assets within an Asset Hierarchy that represents a Bill of Materials (BoM). Work Order Line Items can also be used to create a hierarchy of tasks that need to be performed in a sequence. Standard Reports do not show Parent and Root Work Order Line Items within Work Orders by Customer. Work Order Line Items do not automatically inherit the hierarchy of Assets attached to Work Order.

References:

https://help.salesforce.com/s/articleView?id=sf.fs_asset_hierarchy.htm &type=5
https://help.salesforce.com/s/articleView?id=sf.fs_work_order_line_item_hierarchy.htm &type=5
https://help.salesforce.com/s/articleView?id=sf.fs_reports_dashboards.htm &type=5
https://help.salesforce.com/s/articleView?id=sf.fs_work_order_line_items.htm &type=5

A.   Color Palettes


D.   Appointment List

Answer DescriptionColor Palettes are settings that allow dispatchers to customize the colors of service appointments on the Gantt based on different criteria such as status, priority, or rule violations[154]. Appointment List is a tool that allows dispatchers to view and filter service appointments in a list view based on different criteria such as status, priority, or rule violations[155]. Using these two features on the Dispatcher Console would allow visualizing Rule Violating Service Appointments by setting up color codes or filters based on rule violations. Gantt is a tool that allows dispatchers to view and manage service appointments on a timeline[156]. Gantt Map is a tool that allows dispatchers to view and manage service appointments on a map[157]. Using these two features on the Dispatcher Console would not allow visualizing Rule Violating Service Appointments by themselves unless combined with color palettes or appointment list.

References:

https://help.salesforce.com/s/articleView?id=sf.fs_gantt_color_palettes_overview.htm &type=5
https://help.salesforce.com/s/articleView?id=sf.fs_appointment_list_overview.htm &type=5
https://help.salesforce.com/s/articleView?id=sf.fs_gantt_overview.htm &type=5
https://help.salesforce.com/s/articleView?id=sf.fs_gantt_map_overview.htm &type=5

B.   Validation Rules and Triggers created on the Work Order and Work Order Line Item objects are automatically recreated for Work Types.


D.   Work Types can be configured to include Required Products on Work Orders and Work Order Line Items.

B.   Color code using Gantt Palettes.

Answer DescriptionGantt Palettes allow the dispatcher to color code service appointments based on any field value, such as revenue or priority. References: https://help.salesforce.com/s/articleView?id=sf.fs_gantt_palettes.htm &type=5