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Field-Service-Consultant Practice Test


Page 9 out of 39 Pages

Universal Containers (UC) is rolling out Inventory Management to better manage parts and inventory. UC wants to automatically associate certain parts and products to Work Orders upon creation based on the work to be performed. How should the Consultant meet this requirement?


A. Add Products to the Products Required Related List on the Asset object.


B. Add Products to the Work Order Products Related List on the Asset object.


C. Add Products to the Products Required Related List on the Work Type object.


D. Add Products to the Work Order Products Related List on the Work Type object.





C.
  Add Products to the Products Required Related List on the Work Type object.

Explanation:

This option allows automatically associating certain products to Work Orders based on the work type selected, and generating Work Order Line Items for those products. References: https://help.salesforce.com/s/articleView?id=sf.fs_work_types.htm&type=5

Which two considerations impact the scheduled timeframe of Multi-day Work? Choose 2? answers


A. Assigned Resource


B. Homebase Travel


C. Resource Skill Level


D. Break Duration





A.
  Assigned Resource

D.
  Break Duration

Explanation:

These two considerations impact the scheduled timeframe of multi-day work, as they affect the availability and capacity of the resource assigned to the work. References: https://help.salesforce.com/s/articleView?id=sf.fs_multi_day_work.htm&type=5

Universal Containers wants to track when Technicians need to visit a customer site multiple times to resolve an issue. How should a Consultant configure this using a single Work Order'


A. Create a new Service Appointment for each site visit.


B. Create a new Child Work Order for each site visit.


C. Create a new Product Consumed for each site visit.


D. Create a new Work Order Line Item for each site visit.





A.
  Create a new Service Appointment for each site visit.

Explanation:

Service Appointments are records that track the date, time, duration, and assigned resource for a work order or work order line item[117]. Creating a new Service Appointment for each site visit would allow Universal Containers to track when Technicians need to visit a customer site multiple times to resolve an issue by creating different service appointments for the same work order and capturing notes and status updates for each service appointment. Creating a new Child Work Order for each site visit would create unnecessary records and complexity. Child Work Orders are work orders that are related to another work order as part of a hierarchy[118]. Creating a new Product Consumed for each site visit would not track the site visits. Products Consumed are records that track the products or parts that are used or installed during a service appointment[119]. Creating a new Work Order Line Item for each site visit would not track the site visits. Work Order Line Items are records that track specific tasks or products related to a work order[120].

References:

https://help.salesforce.com/s/articleView?id=sf.fs_service_appointments.htm&type=5

https://help.salesforce.com/s/articleView?id=sf.fs_work_orders.htm&type=5

https://help.salesforce.com/s/articleView?id=sf.fs_products_consumed_overview.htm&type =5

https://help.salesforce.com/s/articleView?id=sf.fs_work_order_line_items.htm&type=5

Universal Containers operates in a highly regulated industry. Technicians must conduct quarterly inspections for all customers in their region. Each inspection should be completed within a single visit and include all installed assets on site. Which two Maintenance Plan settings should the Consultant recommend? Choose ? answers


A. Service Appointment Generation Method = One Service Appointment per Work Order


B. Work Order Generation Method = One Work Order per Asset


C. Work Order Generation Method = One Work Order Line Item per Asset


D. Service Appointment Generation Method = One Service Appointment per Work Order Line Item





A.
  Service Appointment Generation Method = One Service Appointment per Work Order

C.
  Work Order Generation Method = One Work Order Line Item per Asset

Explanation:

These two settings ensure that each inspection is completed within a single visit and includes all installed assets on site.

References:

https://help.salesforce.com/s/articleView?id=sf.fs_maintenance_plans_overview.htm&type= 5

Each door lock that Universal Containers (UC) sells has a unique 20 digit code. The code represents the manufacturer, production run, and production number. UC needs to track each lock. In addition to the installed locks, all Technicians carry five replacement units in their van stock, How should UC track the van stock door locks?


A. Create a product item and enter the serial numbers in the related list.


B. Create a product item with all the serial numbers in the notes section.


C. Create a product item for each door lock utilizing standard fields


D. Create a product item and enter the Technicians’ lock quantity.





C.
  Create a product item for each door lock utilizing standard fields

Explanation:

This option allows tracking each door lock as a unique product item with its own serial number and inventory location. References: https://help.salesforce.com/s/articleView?id=sf.fs_product_items.htm&type=5


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