- Email support@dumps4free.com
AW Computing technicians use the field service mobile application exclusively since they are always in the field. Due to frequent schedule changes, the technician should only see one job at a time on the app. How should the field service administrator ensure this requirement is met?
A. Instruct the dispatcher to only dispatch one work order to each technician at a time.
B. Set Send Appointment Notifications on Dispatch in the mobile settings to one.
C. Enable drip feed to dispatch one service appointment per technician at a time.
D. Set up auto dispatch to dispatch one work order for each technician at a time
Explanation:
Drip feed is a feature that automatically dispatches service appointments to
resources based on predefined criteria and time intervals. By enabling drip feed, the
system can dispatch one service appointment per technician at a time, and adjust their
schedule accordingly.
References: https://help.salesforce.com/s/articleView?id=sf.fsl_drip_feed.htm&type=5
Universal Containers (UC) normally focuses on minimizing travel. Weather can cause situations that require expedited on-site service. How should a Consultant recommend UC handle unplanned service during times of severe weather?
A. Postpone all lower-priority jobs and extend Due Dates.
B. Configure an Emergency Policy and use the Emergency Wizard.
C. Manually flag Service Appointments as "In Jeopardy” due to weather.
D. Configure a new Service Level for immediate assignment.
Explanation:
This option allows handling unplanned service during times of severe
weather by creating a policy that overrides the existing scheduling policy and using a
wizard to reschedule service appointments based on the emergency policy. References:
https://help.salesforce.com/s/articleView?id=sf.fs_emergency_wizard.htm&type=5
Universal Containers (UC) wants to schedule Work Orders only if Technicians have the necessary qualifications to complete the designated work. In which two ways can UC achieve this? Choose ? answers
A. Leverage the Match Skills Work Rule when scheduling appointments.
B. Leverage the Match Skills Scheduling Policy when scheduling appointments.
C. Create Skills that relate to qualifications from Setup and assign them to a Service Resource.
D. a Create Skills that relate to qualifications from the Skills tab and assign them to a Service Resource.
Explanation:
These two options allow creating skills that represent qualifications and
assigning them to service resources and work orders, and using a work rule to match skills
when scheduling appointments. References:
https://help.salesforce.com/s/articleView?id=sf.fs_skills.htm&type=5
Universal Containers has dispatchers who can set up new territories, define new schedule policies, and control settings on the Gantt chart. In addition to Field Service Lightning Dispatcher Permissions and the Field Service Lightning Dispatcher License, which permissions should a Consultant assign to the dispatchers?
A. Field Service Lightning Mobile License
B. Field Service Lightning Admin Permissions
C. Field Service Lightning Scheduling License
D. Field Service Lightning Standard Permissions
Explanation:
Field Service Lightning Admin Permissions are required to set up new territories, define
new schedule policies, and control settings on the Gantt chart. These permissions allow
users to access and modify field service settings and objects.
References: https://help.salesforce.com/s/articleView?id=sf.fsl_permissions.htm&type=5
Universal Containers wants to standardize creation of Work Orders. Historically, Work Orders have been set up with the incorrect skills and estimated time to completion. What should a Consultant utilize to meet this requirement
A. Entitlement Templates
B. Entitlements
C. Work Types
D. Work Order Record Types
Explanation:
Work Types are templates that define the duration, skills, and products required for a work
order or work order line item. By creating Work Types for Install, Break-fix, and Inspections,
Universal Containers can standardize creation of Work Orders with the correct skills and
estimated time to completion[34]. Entitlement Templates are templates that define the
terms of support for customers such as number of cases allowed or response time[35].
Entitlements are records that specify customers’ support terms based on their contracts or
warranties[36]. Work Order Record Types are record types that allow creating different
page layouts and picklist values for different types of work orders[37].
References:
https://help.salesforce.com/s/articleView?id=sf.fs_work_types.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.entitlements_templates_overview.htm&type
=5
https://help.salesforce.com/s/articleView?id=sf.entitlements_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_work_orders_record_types.htm&type=5
| Page 8 out of 39 Pages |
| Previous |