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Salesforce FSL-201 Exam Questions


Vendor Name: Salesforce
Certification Name:Salesforce Field Service Lightning program
Exam Name:Salesforce - Implementing Field Service Lightning

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FSL-201 Exam Sample Questions:



Universal Containers would like to enforce a 48-hour SLA to ensure that Technicians perform certain
follow-up activities after they leave a customer site. The starting point of the SLA is when the Work Order
Status is set to “Technician Wrap Up.” The Technician is required to provide confirmation that wrap up is
completed. Which three configurations should a Consultant implement to ensure this can be achieved? Choose
3 answers

 

Create an Entitlement Process which has entry criteria for Status = Technician Wrap Up.

 

Create a Milestone which has entry criteria for Status = Technician Wrap Up.

 

Create custom fields to capture that the Wrap UP Activities have been completed.

 

Create a Workflow to close the Milestone when the Wrap Up is complete.

 

Create a Process Builder to close the Milestone when the Wrap Up is complete.


Create a Milestone which has entry criteria for Status = Technician Wrap Up.


Create custom fields to capture that the Wrap UP Activities have been completed.


Create a Workflow to close the Milestone when the Wrap Up is complete.





Universal Containers wants their Technicians to be allowed to reschedule a visit for the same work within the
Field Service mobile application. What approach should a Consultant recommend?

 

Create a Quick Action that will create a new Service Appointment record.

 

Create a Visualforce page that will create a new Work Order record.

 

Create a Quick Action that will create a new Work Order record.

 

Create a Visualforce page that will create a new Service Appointment record.


Create a Quick Action that will create a new Service Appointment record.





Universal Containers’ (UC) customers have asset scheduled to be moved between locations by field personnel UC wants to implement a standard process focused on asset traceability. Which two object should a Consultant
recommend to meet this requirement? Choose 2 answers

 

Work Orders

 

Assets

 

Cases

 

Service Appointments


Work Orders


Assets





Universal Containers typically performs installs, break-fix, and inspections for all clients. The Service
Manager wants to create a template for common work requests. What should a Consultant implement to assist
the dispatch team?

 

Work Order Record Types for Break-fix, Install, and Inspection.

 

Work Type Line Items for Install, Break-fix, and Inspections.

 

Work Types and Skill Requirements for Install, Break-fix, and Inspections.

 

Work Order custom fields to define Install, Break-fix, and Inspections.


Work Types and Skill Requirements for Install, Break-fix, and Inspections.





Universal Containers wants to automatically create Work order Line Items based on the products being
serviced. How can this be achieved?

 

With Entitlement Templates

 

With Workflows

 

With Process Builder

 

With Work Order Types.


With Process Builder



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