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Salesforce FSL-201 Test Dumps

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Question # 1



Universal Containers would like to enforce a 48-hour SLA to ensure that Technicians perform certain
follow-up activities after they leave a customer site. The starting point of the SLA is when the Work Order
Status is set to “Technician Wrap Up.” The Technician is required to provide confirmation that wrap up is
completed. Which three configurations should a Consultant implement to ensure this can be achieved? Choose
3 answers

A.

Create an Entitlement Process which has entry criteria for Status = Technician Wrap Up.

B.

Create a Milestone which has entry criteria for Status = Technician Wrap Up.

C.

Create custom fields to capture that the Wrap UP Activities have been completed.

D.

Create a Workflow to close the Milestone when the Wrap Up is complete.

E.

Create a Process Builder to close the Milestone when the Wrap Up is complete.




B.   

Create a Milestone which has entry criteria for Status = Technician Wrap Up.




C.   

Create custom fields to capture that the Wrap UP Activities have been completed.




D.   

Create a Workflow to close the Milestone when the Wrap Up is complete.






Question # 2



Universal Containers wants their Technicians to be allowed to reschedule a visit for the same work within the
Field Service mobile application. What approach should a Consultant recommend?

A.

Create a Quick Action that will create a new Service Appointment record.

B.

Create a Visualforce page that will create a new Work Order record.

C.

Create a Quick Action that will create a new Work Order record.

D.

Create a Visualforce page that will create a new Service Appointment record.




A.   

Create a Quick Action that will create a new Service Appointment record.






Question # 3



Universal Containers’ (UC) customers have asset scheduled to be moved between locations by field personnel UC wants to implement a standard process focused on asset traceability. Which two object should a Consultant
recommend to meet this requirement? Choose 2 answers

A.

Work Orders

B.

Assets

C.

Cases

D.

Service Appointments




A.   

Work Orders




B.   

Assets






Question # 4



Universal Containers typically performs installs, break-fix, and inspections for all clients. The Service
Manager wants to create a template for common work requests. What should a Consultant implement to assist
the dispatch team?

A.

Work Order Record Types for Break-fix, Install, and Inspection.

B.

Work Type Line Items for Install, Break-fix, and Inspections.

C.

Work Types and Skill Requirements for Install, Break-fix, and Inspections.

D.

Work Order custom fields to define Install, Break-fix, and Inspections.




C.   

Work Types and Skill Requirements for Install, Break-fix, and Inspections.






Question # 5



Universal Containers wants to automatically create Work order Line Items based on the products being
serviced. How can this be achieved?

A.

With Entitlement Templates

B.

With Workflows

C.

With Process Builder

D.

With Work Order Types.




C.   

With Process Builder






Question # 6



Universal Containers wants to use Work Types, since many of their Work Orders require the same Field
Service Technician skills. What should the Consultant consider when using Work Types?

A.

A change to the skills on a Work Type will affect the required skill on Work Orders previously created
from that Work Type.

B.

A Work Order inherits the Work Types required skills; however, the user has the ability to add/remove
skills on the Work Order.

C.

An existing Work Order Line Item will inherit the required skill of a Work Type, regardless of any
existing required skills.

D.

A Work Order Line Item will inherit their parent Work Order’s Work Type Skills, and the user is unable
to make additional changes.




B.   

A Work Order inherits the Work Types required skills; however, the user has the ability to add/remove
skills on the Work Order.






Question # 7



Universal Containers needs to implement a way to track all internal and external work associated with an
inbound contact center request. How should a Consultant recommend tracking the work?

A.

Parent/Child Work Orders

B.

Cases Only

C.

Cases and Work Orders

D.

Work Orders only




A.   

Parent/Child Work Orders






Question # 8



Universal Containers wants to help their dispatchers determine the length of time a Work Order should last.
What should the Consultant implement to help achieve this goal?

A.

Work Types with an Estimated Duration.

B.

Operating Hours for Customer Accounts.

C.

Work Orders with Operating Hours.

D.

Work Types with Service Level Agreement.




A.   

Work Types with an Estimated Duration.






Question # 9



Universal Containers (UC) uses Service Contract based Entitlements to determine their Service Level
Agreements. UC would like to track adherence to Service Contract SLAS. Where would UC apply an
Entitlement record to track the specific Service Contract SLAS?

A.

Work Order Line Items

B.

Service Contract

C.

Work Order

D.

Account




D.   

Account






Question # 10



Universal Containers is experiencing an issue where Technicians are repeatedly called back to a job that has
been completed in the past. How should a Consultant recommend this information be tracked?

A.

Create a new Work Order and relate it to the previous Work Order.

B.

Create a new Work Order and relate it to the Customer.

C.

Update a field called “Repeat Call” on the initial Work Order.

D.

Create new Work Order Line Items under the initial Work Order




A.   

Create a new Work Order and relate it to the previous Work Order.





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Salesforce - Implementing Field Service Lightning Exam Dumps


Exam Code: FSL-201
Exam Name: Salesforce - Implementing Field Service Lightning

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