FSL-201 Practice Test

Universal Containers has an initiative to increase customer satisfaction by committing preferred resources to
accounts and providing prompt service. Which two Scheduling Policies would assist to meet this initiative?
Choose 2 answers

A.

Soft Boundaries

B.

Customer First

C.

High Intensity

D.

Emergency Policy

Universal Containers provides installation, repair, and consulting services. When Technicians complete the
work, they need to provide different reports for the installation, repair, and consulting services. Which two
configurations should a Consultant recommend to meet this requirement? Choose 2 answers

A.

Assets

B.

Product Templates

C.

Work Types

D.

Service Report Templates

Universal Containers wants ensure that inventory needed for repair jobs is tracked and managed so
Technicians have the material for their jobs. Which two ways should a Consultant recommend tracking these
inventory requirements in Salesforce? Choose 2 answers

A.

Products Required for Service Resources

B.

Products Required for Service Appointments

C.

Products Required for Work Order Line Items

D.

Products Required for Work Orders

The Dispatcher at Universal Containers would like to schedule Service Appointments from the Dispatcher’s
Console while taking the Scheduling Policy into consideration. Which three options are available to the
Dispatcher? Choose 3 answers

A.

Select a Service Appointment from the list, press the “Edit” action and allocate the Resource.

B.

Select a Service Appointment from the list and press the “Schedule” action.

C.

Select multiple Service Appointments from the list and bulk schedule them.

D.

Select a Service Appointment from the list, press the “Candidates” action, and select the best time slot. 

E.

Select a Service Appointment from the list, press the “Change Status” action and “Dispatch.”

Universal Containers has installed base equipment that requires specific expertise to install or decommission.
Additionally, the effort can vary significantly based on equipment type. What solution should a Consultant
recommend to efficiently manage installation and decommission work?

A.

Validation Rules and Work Types

B.

Work Types and Skill Requirements

C.

Milestones and Service Appointments

D.

Skill Requirements and Entitlements