- Email support@dumps4free.com
What set of configurations make up Scheduling Policies and let companies adhere to their business constraints
and preferences?
A.
Service Objectives and Work Types
B.
Service Objectives and Work Rules
C.
Service Levels and Work Rules
D.
Service Contracts and Service Levels.
Service Objectives and Work Rules
Universal Containers (UC) wants to track all customer work requests. UC has no requirement to track where
the work originated from, but does need the requests tied to the customer’s account. What should a Consultant
recommend to track these work requests?
A.
Cases Only
B.
Cases, Work Orders, and Tasks
C.
Work Orders and Cases
D.
Work Orders only
Work Orders and Cases
When should both the Root Work Order and Root Work Order Line Item fields be added to page layouts?
A.
When a service process dictates that there are two levels in a Work Order Hierarchy and two levels in
the Work Order Line Hierarchy. (Parent Work Order can be used)
B.
When a service process dictates that there is a single level in a Work Order Hierarchy and more than two levels in the Work Order Line Hierarchy.
C.
When a service process dictates that there are more than two levels in a Work Order Hierarchy and more than two levels in the Work Order Line Hierarchy.
D.
When a service process dictates that there are more than two levels in a Work Order Hierarchy and more than a single level in the Work Order Line Hierarchy.
When a service process dictates that there are more than two levels in a Work Order Hierarchy and more than two levels in the Work Order Line Hierarchy.
Universal Containers is implementing Field Service Lightning and wants to make sure the dispatch team
receives Work Orders with appropriate resource and timeframe requirements defined. What should a
Consultant implement to achieve this requirement?
A.
Work Types, Skill Routing, Skill Requirements, Operating Hours
B.
Case process, Work Types, Entitlements, and Milestones
C.
Skill Requirements, Work Types, Case Process, Milestones
D.
Work Types, Skill Requirements, Entitlements, and Milestones
Work Types, Skill Routing, Skill Requirements, Operating Hours
Universal Containers wants to encourage their Technicians to identify sales opportunities in the field. Which
option should a Consultant recommend?
A.
Log a follow-up task on the Work Order.
B.
Call the Sales Team with the Opportunity.
C.
Create a custom filed on the Work Order.
D.
Create a Quick Action to create the Opportunity.
Create a Quick Action to create the Opportunity.
| Page 5 out of 21 Pages |
| Previous |