FSL-201 Practice Test

Universal containers has a large volume of cancellations occurring on their Work Orders. The COO wants to
manage Work Order cancellations and subsequent follow-ups. Which two options should a Consultant
recommend? Choose 2 answers.

A.

Change the Work Order with a closed status of “Cancelled.”

B.

Change the Work Order with a status of “New.”

C.

Re-use the existing Work Order for the follow-up.

D.

Create a child Work Order for the follow-up Work Order.

Containers wants to offer their Field Technicians a more limited view of Work Orders and Service
Appointments in the Field Service mobile app compared to their Dispatchers. What should a Consultant
recommend so the Field Technician sees only the necessary fields?

A.

Field Technician Page Layouts

B.

Field Technician Visualforce Pages

C.

Field Technician Field Sets

D.

Field Technician Mini-Page Layouts

Universal Containers wants to equip their field technicians with access to helpful information when they are in
the field. What solution should a Consultant recommend to satisfy this requirement?

A.

Attachments on Cases.

B.

Knowledge Base on Cases.

C.

Custom Links on Work Orders.

D.

Knowledge Base on Work Orders

Universal Containers wants to have more control over the geography in which their Technicians are
performing work. What capability should a Consultant enable?

A.

Service Territories

B.

Geotracking

C.

Territory Management

D.

Location Management

Universal Containers wants to ensure that Service Appointments are only assigned to Resources who are
Active. What configuration should a Consultant recommend for the Scheduling Policy?

A.

Match Fields

B.

Required Resource

C.

Match Boolean

D.

Preferred Resource