FSL-201 Practice Test

Universal Containers is implementing Field Service Lightning in multiple European Countries, where pricing
varies by product. Which two options should a Consultant recommend when considering the setup and
configuration of Price Books?

A.

Utilize Standard Global Service Price Book Entries.

B.

Utilize multiple country-specific Price Books.

C.

Utilize country-specific Price Book Entries.

D.

Utilize the standard Salesforce Price Book.

Over 70% of Universal Containers’ sales are made by Field Technicians during on-site, customer visits, Many
times, after selling a product, they will install the product as part of the current body of work. How should a
Consultant recommend accomplishing this in the Field Service mobile app?

A.

Create a New Task linked to the Contact and assign to a Sales Rep.

B.

Add a “Create Opportunity” Quick Action to the Work Order Line Item.

C.

Create a custom Visualforce page to create a new Opportunity.

D.

Add an “Upsell” Quick Action to the Account that creates a new Work Order

Universal Containers has a Partner Community. Work Orders are assigned to these partners. Partners are not
interacting with Service Appointments or Service Resources. How would a Partner user update the Work
Order record from a mobile device?

A.

Field Service mobile app

B.

Salesforce Mobile

C.

Salesforce1

D.

Salesforce Touch

Universal Containers has enabled Field Service Lightning and is looking to enable Entitlements for Work Orders. What should a Consultant take into consideration?

A.

Managing page layouts and milestone trackers can be done in salesforce1.

B.

Creating Entitlements for Cases and Work Orders must be separated.

C.

Managing page layouts and validation rules can be done in Salesforce Lightning.

D.

Creating Entitlements for Work Orders requires Lightning to be enabled.

Universal Containers has implemented a Knowledge solution to provide Field Technicians with information
necessary to complete assigned work. Which two capabilities will now be available?

A.

Attach Knowledge Articles to Work Order Line Items Only.

B.

Manage Attached Articles and Search the Knowledge Base.

C.

Attach Articles to Work Orders and Work Order Line Items.

D.

Include Quick Actions and Global Actions in Attached Articles.