FSL-201 Practice Test

Universal Containers wants to provide a pro-formal invoice to their customer at the completion of a Work
Order. Which three should a Consultant set up in order to achieve this requirement?

A.

Create Account-wide Discounts.

B.

Apply Promotion to the Work Order.

C.

Apply Price Book to the Work Order.

D.

AppCreate Products and Price Book Entries.

E.

Create Work Order Line Items with Products.

Universal Containers wants to process mobile payments. How can this requirement be met?

A.

Attach a picture of the credit card

B.

Add a custom filed to store the credit card number

C.

Create a custom payments object

D.

Install an AppExchange package

A Field Service Technician wants the ability to view a list of currently available parts on another Technician’s
truck. The Technician will then have ability to request the part(s) from the other Technician. What should a
Consultant recommend to view and transfer parts between Technicians?

A.

Build a solution to utilize the Work Order reporting module to view the truck stock and request transfer
of stock.

B.

Build a solution to view the Technician’s truck stock and create a custom process to request transfer to
stock.

C.

Build a solution to utilize the Parts transfer functionality to view the truck stock and request transfer of
stock.

D.

Build a solution to utilize the Asset inventory functionality to view the truck stock and request transfer
of stock.

Universal Containers performs service on field assets that require a sequence of work tasks. A Consultant has
recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work.
Which two of the following must be considered as part of this solution to ensure Work Orders are properly
completed? Choose 2 answers

A.

Use of Standard Reports to view Parent and Root Work Order Lines Items within Work Orders by
Customer.

B.

Use of Work Order Line Items that automatically inherit the hierarchy of Assets attached to Work
Order.

C.

Use of Work Order Line Items to link to a specific Asset within the Asset Hierarchy that represents the
BoM.

D.

Use of a parent-child Work Order Line Item to create a Work Order Line Item hierarchy.

Universal Containers’ Customers typically like to be served by the same Technician that completed the initial
installation. How should a Consultant implement this rule?

A.

Add all other Resources as Excluded Resources.

B.

Add the Resource as a Required Resource.

C.

Add the Resource as a Preferred Resource.

D.

Add the Account as one of the Resource Skills.