Question # 1
Universal Containers is building a new complex integration to a legacy system. the legacy system is also going through a major upgrade. Senior leadership has committed to the board that the combined programs will be completed on time. What is the risk with this plan? |
A. The deadline is scheduled during a Salesforce release | B. The project team has decided to use the Waterfall methodology | C. The legacy system team is using an Agile methodology | D. Multiple work -streams with dependencies could impact the go-live |
D. Multiple work -streams with dependencies could impact the go-live
Explanation:
D is the correct answer, as the risk with this plan is that multiple work-streams with dependencies could impact the go-live. If the legacy system upgrade and the new integration are not aligned and coordinated, there could be delays, errors, or failures in the project delivery. A is incorrect, as the deadline being scheduled during a Salesforce release is not a risk, but an opportunity to leverage the new features and enhancements that Salesforce provides. B is incorrect, as the project team using the Waterfall methodology is not a risk, but a choice that depends on the project scope, complexity, and requirements. C is incorrect, as the legacy system team using an Agile methodology is not a risk, but a choice that depends on the project scope, complexity, and requirements. You can learn more about the risk management in the Project Management Strategies for Salesforce Implementations module on Trailhead.
Question # 2
Universal Containers are concerned that after each release, reports and dashboards
seem to roll back to previous versions. Executives spend many hours crafting these dashboards to perfectly meet their needs, and are now questioning the Salesforce platform’s ability to save things, even data records.
What can the Salesforce architect advise to stop the rollbacks from happening? |
A. Use a third-party data warehouse. | B. Remove the executive’s ability to change reports, and only allow developers to do that. | C. Ensure report metadata is exported daily and that it is merged into the developer branches before the next release. | D. Back up all the reports just before the release, then reimport them after the release, |
C. Ensure report metadata is exported daily and that it is merged into the developer branches before the next release.
Explanation:
The best way to stop the rollbacks from happening is to ensure report metadata is exported daily and that it is merged into the developer branches before the next release. This way, the reports and dashboards will be up to date and consistent across all environments. Using a third-party data warehouse is not a solution, as it does not address the root cause of the rollbacks. Removing the executive’s ability to change reports is not a good practice, as it limits their flexibility and autonomy. Backing up and reimporting the reports before and after the release is not a reliable or scalable solution, as it can introduce errors and inconsistencies.
Question # 3
Universal Containers is building a custom application on the Force.com platform. There is abudget and release date that has been set by the board of directors, but the application must meet the requirements that will be submitted and voted on by a public user community. What is the risk associated with the scenario? |
A. The requirements should not be solicited by an external community | B. The project is not using the Waterfall methodology | C. The project is not using an Agile methodology | D. The requirements are unknown and the release date has been set. |
D. The requirements are unknown and the release date has been set.
Explanation:
This is the correct answer because it is a risk to have a fixed release date and budget, but unknown and changing requirements. This may lead to unrealistic expectations, scope creep, and poor quality of the application. The requirements should be solicited by an external community if they are the end users or stakeholders of the application. The project can use either the waterfall or agile methodology, depending on the nature and complexity of the project, but the methodology should be aligned with the requirements and the release date.
Question # 4
Universal Containers (UC) is planning for a huge data migration as part of their Service Cloud implementation. UC, has approximately 15million customers, 30 million contacts, and 30 million active cases. Which two key areas of UC's data migration test plan should be included? Choose 2 answers |
A. API's to be used for data migration. | B. Success criteria for data migration. | C. Target Salesforce Server and Source system IP address. | D. Manual and Automated data validation approaches. |
B. Success criteria for data migration.
D. Manual and Automated data validation approaches.
Explanation:
The success criteria for data migration and the manual and automated data validation approaches are two key areas of UC’s data migration test plan that should be included. The success criteria define the expected outcomes and quality standards for the data migration process. The data validation approaches ensure that the data is accurate, complete, and consistent after the migration.
Question # 5
Universal Containers CUC) has been on the org development model with scratch orgs are already enabled, but they haven't been taking advantage of the scratch orgs.
Now UC is ready to move to the package development model.
What step must be done by an administrator? |
A. In setup, switch both the Enable Dev Hub and Enable 2nd-Generation Managed Packages to Enabled. | B. In setup, switch the Enable Unlocked Packages to Enabled, keep the Enable Second-Generation Managed Packages as disabled. | C. In setup, switch the Enable Dev Hub to Enabled, then switch the Enable Source Tracking for Scratch Orgs to Enabled. | D. In setup, switch the Enable Unlocked Packages and Second-Generation Managed Packages to Enabled. |
A. In setup, switch both the Enable Dev Hub and Enable 2nd-Generation Managed Packages to Enabled.
Explanation:
To move to the package development model, the administrator must enable both the Dev Hub and the Second-Generation Managed Packages in setup. The Dev Hub is the main org where the administrator can create and manage scratch orgs and packages. The Second-Generation Managed Packages are the new format of packages that support modular development and versioning. The Unlocked Packages are a type of second-generation packages that are not tied to a namespace and can be installed and customized in any org. The Source Tracking for Scratch Orgs is a feature that allows the administrator to track the changes made in a scratch org and push or pull them to or from a source repository.
Question # 6
Contact Salesforce to schedule a time to upgrade the full Sandbox. |
A. Contact Salesforce to schedule a time to upgrade the full Sandbox. | B. Refresh a Sandbox during the Release Preview Window to ensure they have the upcoming release. | C. Run regression tests in an upgraded sandbox to detect any issues with the Upgrade. | D. Review the release notes for automatically-enabled features and technical debt. | E. Upgrade any SOAP integrations to the newest WSDL as early as possible |
B. Refresh a Sandbox during the Release Preview Window to ensure they have the upcoming release.
C. Run regression tests in an upgraded sandbox to detect any issues with the Upgrade.
D. Review the release notes for automatically-enabled features and technical debt.
Explanation:
Refreshing a sandbox during the release preview window to ensure they have the upcoming release is a step that the team at UC should take to prepare for the new Salesforce release, as it allows them to test their application in an environment that matches the production environment after the upgrade. Running regression tests in an upgraded sandbox to detect any issues with the upgrade is also a step that the team at UC should take to prepare for the new Salesforce release, as it helps them to verify that the existing functionality is not affected by the new features or changes introduced by the upgrade. Reviewing the release notes for automatically-enabled features and technical debt is also a step that the team at UC should take to prepare for the new Salesforce release, as it helps them to understand the impact and benefits of the new features or changes, as well as to identify and resolve any technical debt that may cause issues or conflicts with the upgrade.
Contacting Salesforce to schedule a time to upgrade the full sandbox is not a step that the team at UC should take to prepare for the new Salesforce release, as it is not possible to request a specific time for the upgrade of the full sandbox, which is determined by Salesforce and depends on the release window and the pod assignment. Upgrading any SOAP integrations to the newest WSDL as early as possible is not a step that the team at UC should take to prepare for the new Salesforce release, as it is not necessary to upgrade the SOAP integrations to the newest WSDL, unless they want to use the new features or fields introduced by the upgrade. The SOAP integrations will continue to work with the previous WSDL versions, as they are backward compatible.
Question # 7
Universal Containers (UC) had added a Service team to the Salesforce Platform. The
Service team would like to have a few dozen of the service centers entered into the system as
technical reference data. The service centers are made searchable in many different web forms
and rather independent from all other business entities. In the past, they had to manually add any
new service centers in each sandbox in the code migration path, they would like to eliminate the
manual work if it is possible.
What is an optimal way to accomplish this requirement? |
A. Add the service centers to a hierarchical custom settings. | B. Add the service centers to a list custom settings. | C. Define a brand-new custom object with a picklist field to host all of the service centers. | D. Add all of the service centers to a custom metadata type. |
D. Add all of the service centers to a custom metadata type.
Explanation:
The optimal way to store the service centers as technical reference data is to add them to a custom metadata type. Custom metadata types allow you to create, update, and deploy records that are defined by a custom object. Custom metadata types are similar to list custom settings, but they have some advantages, such as being deployable, queryable, and packageable. Hierarchical custom settings are not suitable for storing multiple records of the same type, and defining a new custom object with a picklist field is unnecessary and inefficient.
Question # 8
Universal Containers (UC) just started configuration and customization of its Salesforce organization. The architect suggested the definition of an application lifecycle management (ALM) process.
What are three benefits of following an ALM process?
Choose 3 answers |
A. Avoiding defects from being deployed to production. | B. Training new users after each minor and major release. | C. Defining metrics for application development project success. | D. Releasing new features on a consistent schedule. | E. Preventing existing working functionality from stopping |
A. Avoiding defects from being deployed to production.
D. Releasing new features on a consistent schedule.
E. Preventing existing working functionality from stopping
Explanation:
Following an ALM process can help avoid defects from being deployed to production, by ensuring that the code is tested and validated in different environments before reaching the end users. It can also help release new features on a consistent schedule, by establishing a clear roadmap and timeline for the development and deployment phases. Moreover, it can help prevent existing working functionality from stopping, by implementing backup and rollback strategies, as well as monitoring and troubleshooting tools. Training new users after each minor and major release is not a benefit of ALM, but rather a best practice for user adoption and change management. Defining metrics for application development project success is not a benefit of ALM, but rather a part of the project management and evaluation process.
Question # 9
Universal Containers have just acquired Planetary storage. Both companies use salesforce.com to manage their sales activities. The two companies have many customers in common and the company plans to merge the two sales organizations, but the products and sales processes between the two original companies will remain different and distinct. What factor should the company consider in merging the two Salesforce.com orgs into a single org? |
A. Transactional sales data could be combined without modification since standard objects are used | B. Salespersons selling both product lines would need two logins, once for each product line | C. Business processes on standard objects can be merged without modifications | D. Customer data could be merged with modifications using standardization and de -duplication |
D. Customer data could be merged with modifications using standardization and de -duplication
Explanation:
The most challenging factor to consider in merging the two Salesforce.com orgs into a single org is the customer data, as it may contain duplicates, inconsistencies, and conflicts. Option D suggests using standardization and de-duplication tools to merge the customer data, which is a reasonable approach. Option A is not true, as transactional sales data may have different formats, fields, and values in the two orgs. Option B is not necessary, as salespersons selling both product lines can use a single login in the merged org. Option C is not true, as business processes on standard objects may have different workflows, validation rules, and triggers in the two orgs.
Question # 10
Which are two characteristics of an effective communication plan? Choose 2 answers |
A. Requesting feedback for outstanding architectural questions | B. Consistent communication to a pre -defined list of stakeholders | C. Reporting project status, timelines, and impacts | D. Communication to stakeholders on a "need -to -know" basis |
A. Requesting feedback for outstanding architectural questions
C. Reporting project status, timelines, and impacts
Explanation:
A and C are the characteristics of an effective communication plan, as they enable feedback, collaboration, and transparency among the stakeholders. B is not a characteristic of an effective communication plan, as it does not account for changes in the stakeholder list or their communication preferences. D is not a characteristic of an effective communication plan, as it limits the information sharing and trust among the stakeholders.
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