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A start-up specializing in creating healthcare apps for both patients and family caregivers is looking for ideas to develop new features. The company plans on organizing a brainstorming session with staff members from various teams.
What is a rule strategy designers should follow when facilitating a brainstorming session?
A. Emphasize critique of proposed ideas.
B. Explore qualitative assessment of proposed ideas.
C. Encourage participants to build on proposed ideas.
Explanation:
One of the rules of facilitating a brainstorming session is to encourage participants to build on proposed ideas, rather than criticize or dismiss them. This fosters a collaborative and creative environment where ideas can be improved and refined.
References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/facilitate-a-brainstorming-session
A design team is following the design thinking process to create a vision for their new loyalty program. While design thinking is an iterative process, there are phases that follow a general order. Which phase encompasses creating Jobs To Be Done?
A. Prototype
B. Define
C. Deploy
Explanation:>br>
Creating Jobs To Be Done is part of the define phase of the design thinking process. This phase involves synthesizing the insights from the empathize phase and framing the problem statement in a human-centered way. Jobs To Be Done are statements that describe what customers are trying to achieve or accomplish through a product or service.
References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/create-jobs-to-be-done
Cloud Kicks' (CK) product teams are well-led, productive, and meet their KPIs. However, the
teams tend to become siloed and focused on their individual team priorities, occasionally leaving
CK's customer experience fragmented.
Which tool should CK's strategy designer recommend to grow and nurture cross-departmental
collaboration?
A. V2MOM with shared methods.
B. Roadmap of cross-product features
C. Annual leadership summit
Explanation:
The best tool to grow and nurture cross-departmental collaboration is V2MOM with shared methods, as this helps align the teams around a common vision, values, methods, obstacles, and measures. A roadmap of cross-product features or an annual leadership summit may not be enough to foster ongoing collaboration and communication.
A cross disciplinary team is starting a new design initiative for Cloud Kicks, and the strategy designer is loading the effort. What is one way to increase the team's psychological safety to encourage productive collaboration?
A. Ask everyone to share a personal experience.
B. Ask everyone their expected level of project involvement.
C. Ask everyone to introduce themselves via title and greatest success
Explanation:
One way to increase the team’s psychological safety to encourage productive collaboration is to ask everyone to share a personal experience, as this helps build trust, empathy, and rapport among team members. Asking everyone their expected level of project involvement or introducing themselves via title and greatest success may not foster psychological safety, as they may create hierarchy, pressure, or competition.
Cloud Kicks' sales representatives are complaining that some Lightning webs components
developed as part of the partner onboarding process are slow to load and often unresponsive.
What would be the best recommendation to the team to identify the challenges and remediate the
issue?
A. Run the Salesforce Optimizer.
B. Utilize the Lightning Usage App.
C. Create a case with Salesforce support.
Explanation:
The best recommendation to identify and remediate the issue of slow and unresponsive Lightning web components is to utilize the Lightning Usage App, which provides insights into how users interact with Lightning Experience and helps optimize performance and usability. Running the Salesforce Optimizer or creating a case with Salesforce support may not address the specific issue of Lightning web components.
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