CSA Practice Test

What is the best practice related to using the Default Update Set for moving customizations
between instances?

A.

Merge Default update sets before moving between instances

B.

Submit Default update set to application repository

C.

You should not use the Default Update sets for moving between instances

D.

Keep Default update set to maximum of 20 records, for troubleshooting purposes

Which one of the following statements is a recommendation from ServiceNow about Update Sets?

A.

Avoid using the Default Update set as an Update Set for moving customizations from
instance to instance

B.

Before moving customizations from instance to instance with Update Sets, ensure that
both instances are different versions

C.

Use the Baseline Update Set to store the contents of items after they are changed the
first time

D.

Once an Update Set is closed as “Complete”, change it back to “In Progress” until it is
applied to another instance 

How is the Event Log different from the Event Registry?

A.

Event Log contains generated Events, the Event Registry is a table of Event definitions

B.

Event Log is formatted in the Log style, the Event Registry displays different fields

C.

Event Log lists Events that were triggered by integrations, the Event Registry lists the
Events that were triggered during the day (24-hour period)

D.

Event Log is the same as the Event Registry

What are two ways to generate an Event? (Choose two.)

A.

Business Rule

B.

Workflow
 

C.

Log entry

D.

Knowledge article publication

Which ServiceNow capability allows you to provide knowledge articles, via a conversational
messaging interface?

A.

Agent Assist

B.

Virtual Agent

C.

Now Messenger

D.

Connect Agent