CSA Practice Test

When a user reports that they are not able to see modules on the application navigator,
what can you do, to see what modules are visible to them?

A.

Look up their password, so you can login with their account

B.

Initiate a Connect Chat session

C.

Install the Bomgar plug-in

D.

Impersonate the user
 

E.

Launch a NowChat window 

What field contains a record’s 32-character, unique identifier?

A.

sn_rec_id

B.

rec_id

C.

u_id

D.

sys_id
 

E.

sn_gu_id

F.

sn_sys_id

G.

id

What ServiceNow feature allows you to include data from a secondary related table on a
report?

A.

SQL

B.

Dot Walking

C.

Outer Join

D.

Joins

_______________ is a computer program running as a service; a physical computer
dedicated to running one or more services, or a system running a database. 

Which statement correctly describes the differences between a Client Script and a
Business Rule?

A.

A Client Script executes before a record is loaded and a Business Rule executes after a
record is loaded 

B.

A Client Script executes on the server and a Business Rule executes on the client

C.

A Client Script executes on the client and a Business Rule executes on the

D.

 A Client Script executes before a record is loaded and a Business Rule executes after a
record is updated