CSA Practice Test

Reports can be created from which different places in the platform? (Choose two.)

A.

List column heading

B.

Metrics module

C.

Statistics module

D.

View / Run module

Which module would you use to create a new automation of business logic such as
approvals, tasks, and notifications?

A.

Process Automation > Flow Designer

B.

Process Automation > Flow Administration

C.

Process Automation > Workflow Editor

D.

Process Automation > Process Flow

E.

Process Automation > Active Flows

Which tool is used to have conversations with logged-in users in real-time?

A.

Connect Chat

B.

Now Messenger

C.

User Presence

D.

Comments

ServiceNow contains a resource which provides the following:
A standard and shared set of service related definitions across ServiceNow products and
platform that will enable and support true service level reporting.
A CMDB framework across our products and platform that will enable and support multiple
configuration strategies.
What resource do these statements describe?

A.

Common Services Data Model (CSDM)

B.

Information Technology Service Management (ITSM)

C.

Configuration Management Database (CMDB)

D.

Information Technology Infrastructure Library (ITIL) 

Which ServiceNow resource is a framework that ensures the data your ServiceNow
application requires maps correctly to the appropriate CMDB tables?

A.

Common Service Data Model (CSDM)

B.

Service Mapping Utility (SMU)

C.

Service Schema Map (SSM)

D.

CMDB Class Manager (CMDBCM)

E.

CI Class Manager (CICM)