CSA Practice Test

What kind of data can Import Sets use to populate tables in ServiceNow?

A.

CSS, SOAP, and Excel

B.

XML. CSV, and Excel

C.

SOAP, REST, and XML

D.

XML, SOAP, and CSS

What is the difference between UI Policy and UI Action?

A.

UI Action can make fields read-only, mandatory, or hidden. while UI Policy can make a
save button visible for appropriate users.

B.

UI Policy can make fields read-only, mandatory, or hidden. while UI Action can make a
save button visible for appropriate users.

What is the most common role that has access to almost all platform features, functions,
and data?

A.

Security Admin [security_admin]

B.

Sys Admin [sys_admin]

C.

Admin [sn_admin]
 

D.

System Administrator [admin]

E.

Base Admin [base_admin]

Which one of the following statements describes the contents of the Configuration
Management Database (CMDB)?

A.

The CMDB contains data about tangible and intangible business assets

B.

The CMDB contains the Business Rules that direct the intangible, configurable assets
used by a company

C.

The CMDB archives all Service Management PaaS equipment metadata and usage
statistics

D.

The CMDB contains ITIL process data pertaining to configuration items

Which plugin allows users to install multiple applications, application-customizations. or
plugins at once?

A.

Application Integration and Plugin Delivery (A1PD) SpokeBatch Install

B.

Continuous Integration and Continuous Delivery (CICD) SpokeBatch Install

C.

Multiple Integration and Process Delivery (MIPD) SpokeBatch Install

D.

Quick Integration and Multiple Delivery (QIMD) SpokeBatch Install